Passport Toyota

Purchased a new 2011 Toyota Avalon. Did most of the research and negation over the phone during which time the sales department was very responsive. They answered all of my questions/concerns without s research and negation over the phone during which time the sales department was very responsive. They answered all of my questions/concerns without seeming to be “pushy”. Went in to the dealership where the courteous and professional behavior continued. Everything we had agreed to over the phone was honored when it came time to sign the papers. I am always cautious of car dealers who may say anything to just “get you in the showroom” and then change things around a bit. My sales person, Arash, is the model employee who was a pleasure to work with and I would highly recommend him. Kristi, the Business manager was equally as pleasant. Sometimes after the deal is done and you’re going through the financial paperwork process it’s easy to be treated impersonally, “sign here”, “sign there”. Wasn’t so with Kristi, she made you feel like a real person, was extremely pleasant and personable and we got through the paperwork in no time. And finally, Ali, the sales manager ensured everything I had been promised was followed through on and was actively involved during the entire process. For me, integrity is the first key factor I look for in doing business and these guys have got it down. So overall I give this dealership and excellent rating. This is my seventh Toyota, the last six were purchased through Toyota of Bowie, but I believe I have found a new dealership. More

I would like to say that Kevin was a pleasure to work with. He gave me the best customer service while servicing my car. I would recommend Kevin on the silver team to futre customers. with. He gave me the best customer service while servicing my car. I would recommend Kevin on the silver team to futre customers. More

I never like coming to dealerships because I know the I never like coming to dealerships because I know the cost will be pricey.I've been coming to this dealership for quite a while now. The customer s I never like coming to dealerships because I know the cost will be pricey.I've been coming to this dealership for quite a while now. The customer services I get is really commendable. I have worked with a number of the different teams Nelson, Titus and Kevin the most recent. All of these gentlemen are very curteous and professional. It makes spending your money bearable. More

Had a real bad experience at this dealership. The internet director made an offer via e-mail on a Camry in stock. And, later when I went into the dealership he (and his manager) decided not to honor internet director made an offer via e-mail on a Camry in stock. And, later when I went into the dealership he (and his manager) decided not to honor the e-mailed offer! After the usual waiting game while he checked with the manager, he started offering excuses, like "I forgot to add freight" and "I miscalculated the rebate, should have been $500 not $1000"... This dealer was out of the way for me, but, I still made the trip as I had an offer in hand. Totally wasted my time and effort. However, I got the same deal at another Toyota dealer in Rockville. So, their loss! More

Mr Kevin Reid has been very cordial and understanding of my needs and he was very patient and accommodating of my requests.I am grateful to the way he treated my 2 year old boy who was accompanying me on my my needs and he was very patient and accommodating of my requests.I am grateful to the way he treated my 2 year old boy who was accompanying me on my purchase of a new RAV4. More

I visited this dealership in search of a used vehicle. My initial contact was with sales consultant Andre Edwards. Mr. Edwards directed me to a vehicle of interest and assured me that we could come to some a initial contact was with sales consultant Andre Edwards. Mr. Edwards directed me to a vehicle of interest and assured me that we could come to some agreement on a deal. Mr. Edwards introduced me to Sales Manager Ryan Anderson whom I worked with directly to complete the deal. Mr Anderson was professional and easy to deal with. The whole process was painless and I am very satisfied with the deal. I would highly recommend Passport Toyota. K.A. More

Kevin is very friendly snd went out of his way to find the SUV I wanted. He has a lot of potential to grow in this area, Great sells person. the SUV I wanted. He has a lot of potential to grow in this area, Great sells person. More

Kevin Reid was very courteous and patient with me. He Kevin Reid was very courteous and patient with me. He made me comfortable, he was very knowledgeable about the car. HE showed me how to program the r Kevin Reid was very courteous and patient with me. He made me comfortable, he was very knowledgeable about the car. HE showed me how to program the radio and answered all my questions. This was my first time dealing with a dealership and i am happy with my selection. Thanks Kevin Reid. More

My sales representative Kevin Reid was excellent! From the moment I walked in the door he was very helpful. He took the time out to listen to what I wanted and was looking for. He was very nice and profes the moment I walked in the door he was very helpful. He took the time out to listen to what I wanted and was looking for. He was very nice and professional while making the enviorment comfortable for me. He was very patient and explained the process to me since this was my first time dealing with a car dealership. He followed up with me after I purchased the vehicle making sure everything was going well. I have called him several times with questions and never once did I feel I was bothering him. This experience was great and I'm giving the credit to Kevin as the sales person. Thank you Passport Toyota and Kevin Reid! :) More

Working with Kevin Reid make the experience so much pleasurable than I've ever encounter at previous dealers. He worked with me and kept my wants and needs in mind during the entire process. I would, w pleasurable than I've ever encounter at previous dealers. He worked with me and kept my wants and needs in mind during the entire process. I would, without a doubt, recommend Kevin to my family and friends in search for a new or used car. More