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Passport Toyota

Marlow Heights, MD

3.9
115 Reviews

5001 Auth Way

Marlow Heights, MD

20746

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Showing 115 reviews

October 02, 2024

Atlas Ford was my salesman and he provided great customer service. He answered all my questions and showed me the features of the Prius Prime car. I would recommend him to anyone interested in a Toyota. More

by gbb714
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Atlas Ford
Oct 02, 2024 -

Passport Toyota responded

We're delighted to hear that Atlas provided great customer service and helped you with your Prius Prime at Passport Toyota. Thanks for recommending him, and enjoy your new car!

August 13, 2024

Este consencionario son muy amables para conprar tu auto son muy amables el agente de venta Mario Arevalo es muy amable cuando conpre mi toyota 4runner agosto 10 de 2024 sienpre estava muy atento alludandom More

by Santos perez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Arevalo
Aug 13, 2024 -

Passport Toyota responded

Santos, gracias por compartir su experiencia! Nos alegra saber que Mario y el equipo de Passport Toyota le brindaron un excelente servicio. Disfrute mucho su nueva 4Runner!

Aug 13, 2024 -

Santos perez responded

Si muchisimas grasias

March 18, 2024

Best new car purchase experience we have ever had. Ruchell, the (sales rep) was outstanding. She was responsive, knowledgeable and made the whole transaction easy. The sales manager (Scott) was ver More

by Karenthrifty
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ruchell, Scott, Stephanie, Cameron Hellmuth
Mar 18, 2024 -

Passport Toyota responded

Karen, we're so glad to know that Ruchell and Scott made your car-buying experience at Passport Toyota a memorable one. It's wonderful to see how our team turned things around for you and your husband! Thanks for choosing us!

February 21, 2024

Just want to say thank you to Samuel Frempong for helping us to get our new RAV4 LE 2024 in a very short period of time. More

by Nasrin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Hellmuth
Feb 21, 2024 -

Passport Toyota responded

Congratulations on your brand-new RAV4 LE, Nasrin! Thanks for sharing your stellar review with us - Samuel and the Passport Toyota Team wish you happy miles ahead!

January 31, 2024

I worked with Brandon to get a price quote. We did not agree on a price, so I have not bought a vehicle at this point, but Brandon was very professional. I’d definitely work with him again. More

by ccheatha
Recommend Dealer
Yes
Employees Worked With
Brandon
Feb 01, 2024 -

Passport Toyota responded

We appreciate your feedback and are glad to know that Brandon was able to assist you professionally. We look forward to the opportunity of working with you again at Passport Toyota, hopefully finding a price point that works for both parties!

December 31, 2023

Quick to respond to inquiry. Follow up on selected vehicle No mark ups No mats in vehicle only minus More

by Carmen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario
Jan 17, 2024 -

Passport Toyota responded

Carmen, we appreciate your 5-star review! It's great to know that our team at Passport Toyota was quick and efficient. Thank you for your feedback, we will be sure to take it into consideration as we move forward. Take care!

July 24, 2023

Horrible customer service, would have bought a new vehicle for my wife today. We drove two hours for terrible service. Do not recommend I would rather walk. More

by NeverAgain
Recommend Dealer
No
Employees Worked With
Samule, Cameron Hellmuth
Jul 26, 2023 -

Passport Toyota responded

Thank you for the feedback. We are very sorry you were not satisfied with your recent sales visit. We have shared your feedback with our sales team so we can look into this further.

July 09, 2023

This review if for the Service Center. I had my car towed here based on the very positive reviews which seem to mainly be for routine maintenance and oil changes. My Prius broke down imm More

by amanda.coogle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn
Jul 17, 2023 -

Passport Toyota responded

Amanda, thank you for your feedback. We are sorry to hear you were not satisfied with your recent visit. When your vehicle was towed to our facility, it would not start or run as noted on your repair order and invoice. The only way to duplicate a misfire or loss of power is to have a vehicle that starts and runs. As our Service Manager communicated to you, the faults codes we pulled from the vehicle had no misfire faults at the time of diagnosis. Our technician’s recommendation was to "replace Hybrid battery and both Hybrid and Battery ECU's then recheck vehicle" because we could not diagnose any other issues for a vehicle that did not run. When you declined repairs, we were not given opportunity to further diagnose the vehicle. Passport Toyota did nothing to cause this issue. We diagnosed the vehicle in the condition it was brought to us in. You took our diagnosis and had the hybrid battery replaced by an outside vendor, which got the car started and then you took the vehicle to Far East to continue diagnosis for a drivability issue that was found to be caused by another aftermarket repair facility. If you have any additional questions, please reach out directly to our Service Manager, D’Angelo, at dangelo.cates@passportauto.com.

June 19, 2023

I would have bought the silver challenger they had at the moment but they are not open sundays and thats the day i can visit car dealers, So i bought in another place. More

by Pilotvette474
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Cameron Hellmuth
Jun 20, 2023 -

Passport Toyota responded

We understand your frustration, and we apologize we were not open for your visit. We are open for sales Monday-Saturday, and on the last Sunday of every month.

March 09, 2022

My experience with Toyota Service Center in Marlow Heights, Md was amazing. The Service advisor Steve A. is professional and knowledgeable. He listened Carefully to me regarding my vehicle concerns. More

by Yvonne58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Allamby, Nashai Parker
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