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Passport Toyota
Marlow Heights, MD
119 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 119 reviews
November 01, 2025
Passport Toyota dealership’s conduct was overtly hostile and coercive. When I refused to pay for a repair that their own system flagged as their fault ('90 DAY REPEAT'), the dealership immediately retaliate and coercive. When I refused to pay for a repair that their own system flagged as their fault ('90 DAY REPEAT'), the dealership immediately retaliated by: - Refusing to work on a 'Critical' safety hazard. - Retrieving the loaner vehicle without notifying me to retrieve my belongs out of the vehicle and to return the loaner key, keeping my belongings hostage until the key is returned. - Refusing to return my personal belongings. - Calling me 'unreasonable' and demanding I retrieve the unsafe vehicle My representative retrieved my personal belongings, but your staff deliberately withheld my Tory Burch prescription glasses—a medically necessary item—under the false pretense of a "lock box." This pattern of abandonment and intimidation strongly suggests they believed they could bully me into submission because I was acting alone. This behavior is unacceptable for a representative of the Toyota brand. The dealership's behavior, regardless of the motivation, was hostile and abusive. By sticking to the documented facts—the "Critical" diagnosis, the "90 DAY REPEAT" code, and the hostile retrieval of the loaner. More
by P2crn
Employees Worked With
Matt Hopkins, Gregory
November 01, 2025
Passport Toyota dealership’s conduct was overtly hostile and coercive. When I refused to pay for a repair that their own system flagged as their fault ('90 DAY REPEAT'), the dealership immediately retaliate and coercive. When I refused to pay for a repair that their own system flagged as their fault ('90 DAY REPEAT'), the dealership immediately retaliated by: - Refusing to work on a 'Critical' safety hazard. - Retrieving the loaner vehicle without notifying me to retrieve my belongs out of the vehicle and to return the loaner key, keeping my belongings hostage until the key is returned. - Refusing to return my personal belongings. - Calling me 'unreasonable' and demanding I retrieve the unsafe vehicle My representative retrieved my personal belongings, but your staff deliberately withheld my Tory Burch prescription glasses—a medically necessary item—under the false pretense of a "lock box." This pattern of abandonment and intimidation strongly suggests they believed they could bully me into submission because I was acting alone. This behavior is unacceptable for a representative of the Toyota brand. The dealership's behavior, regardless of the motivation, was hostile and abusive. By sticking to the documented facts—the "Critical" diagnosis, the "90 DAY REPEAT" code, and the hostile retrieval of the loaner. More
by P2crn
Employees Worked With
Matt Hopkins, Gregory
July 19, 2025
I purchased a Toyota Golden Certified used car from Passport Toyota, but right after bringing it home, I found that one of the power windows doesn't work. When I returned to the dealership on the third Passport Toyota, but right after bringing it home, I found that one of the power windows doesn't work. When I returned to the dealership on the third day, they told me to go to another dealer near my home for repairs — completely unreasonable for a certified car. I received no compensation for the time, gas, or inconvenience. I also requested copies of my signed documents multiple times, but they kept delaying. My trade-in check was never mailed as promised, even after 3 weeks. They offered a free car wash when I came back, but my car was still dirty inside and out. After the window was repaired, I also found a small dent on my door. This has been a frustrating and disappointing experience. I expected better from a Toyota-certified dealership. More
by haolihust2014
Employees Worked With
Cameron Hellmuth
October 02, 2024
Atlas Ford was my salesman and he provided great customer service. He answered all my questions and showed me the features of the Prius Prime car. I would recommend him to anyone interested in a Toyota. service. He answered all my questions and showed me the features of the Prius Prime car. I would recommend him to anyone interested in a Toyota. More
by gbb714
Employees Worked With
Atlas Ford
August 13, 2024
Este consencionario son muy amables para conprar tu auto son muy amables el agente de venta Mario Arevalo es muy amable cuando conpre mi toyota 4runner agosto 10 de 2024 sienpre estava muy atento alludandom son muy amables el agente de venta Mario Arevalo es muy amable cuando conpre mi toyota 4runner agosto 10 de 2024 sienpre estava muy atento alludandome en todo More
by Santos perez
Employees Worked With
Mario Arevalo
March 18, 2024
Best new car purchase experience we have ever had. Ruchell, the (sales rep) was outstanding. She was responsive, knowledgeable and made the whole transaction easy. The sales manager (Scott) was ver Ruchell, the (sales rep) was outstanding. She was responsive, knowledgeable and made the whole transaction easy. The sales manager (Scott) was very accommodating, friendly and ensured that the whole transaction went smooth and everyone was happy. The flow of the financial portion of the transaction couldn’t get better. We were told what was needed and once everything was agreed upon, the paperwork was correct and professionally presented. My husband dreaded having to have this experience but they turned him completely around and he is also completely happy with Passport Toyota buying experience. Well done Passport Toyota !!! More
by Karenthrifty
Employees Worked With
Ruchell, Scott, Stephanie, Cameron Hellmuth
January 31, 2024
I worked with Brandon to get a price quote. We did not agree on a price, so I have not bought a vehicle at this point, but Brandon was very professional. I’d definitely work with him again. We did not agree on a price, so I have not bought a vehicle at this point, but Brandon was very professional. I’d definitely work with him again. More
by ccheatha
Employees Worked With
Brandon
