Passport Nissan of Alexandria

Stellar Customer Service After being in a car accident and not looking forward to having to purchase a new car. Passport of Alexandria made my experience so enjoyable. From m After being in a car accident and not looking forward to having to purchase a new car. Passport of Alexandria made my experience so enjoyable. From my first interaction with Brad, the sales consultant who was very patient and knowledgeale to Oscar the Business Manager, who was able to beat my Credit Union offer. This dealership was very attentive to my need and desire of what I wanted and met me with the price that I wanted to spend. More

Alexandria nissian poor communication with sales mainly fina Please anyone buying a car at Nissan in alexandria please I beg you read the fine print they took every thing from me I had a car accident which someo Please anyone buying a car at Nissan in alexandria please I beg you read the fine print they took every thing from me I had a car accident which someone hit me ito was totaled i was covered gieco insurance and gap insurance nissian cancelled my gap and I wind up owing the warranty money that was owed to me they took to I never asked Nissan to cancelled my gap they just did it and I lost everything they told me I have to pay 230 to reopen my gap it's only been 3 weeks Mrs Katherine in finance i promise the world will know what they did to me please do not buy a car there they do not care I'm telling you they don't explain nothing they hang you I was paying almost 38.000 for a 20.000 car please go any where but there More

This Dealer Don't have Respect for Faith based appraisal we were shopping either to buy or Lease the 2016 Nissan Rogue since last week. I can’t not believe to share with you what we went through at one of yo we were shopping either to buy or Lease the 2016 Nissan Rogue since last week. I can’t not believe to share with you what we went through at one of your Nissan Dealer’s Location with on of the Sales Manager his name is SABBIR KHAN, “Nissan of Alexandria 150 S. Pickett Street Alexandria, VA 22304. On Monday instead of buying we decided to Lease the 2016 Nissan Rogue. After we finish discussing with the sales person his name was Jacquise? After all the paper work and hand shake was done with the agreement of 320/month with a $1500 down and 15K/year. Right before the final session about 8:45 pm Mr. Khan came and told us that we have to raise the down payment to a $2000. He did on purpose to give us a pressure and or may be his poor technique to catch desperate customers after we spent 4 hrs sitting. Since he was unprofessional we left the Dealer around 9:00 pm and told him not to give us a call unless he keeps his dignity. The following day Mr. Khan bombarded us with his phone calls and txt messaging saying that please come and take the deal I have talked to the General Manager and the deal has been approved. After we confirm on his txt messages we went to the store yesterday. When we reach at 6:00 PM we asked the approval paper and the Sale’s person (Jacquise) who came from his day-off to process showed us the approval paper. He told us sorry for this confusion, I am glad it’s over. He went and put the Tag and gave the car to be washed. The Car was ready but the paper work doesn’t look it’s ready. Around 8:00 pm we asked what’s going again Mr. Khan came up again and said we have to pay the monthly payment $345. We asked him what kind of deal is this after a documented hand shakes? No answer. Not only us but also his colleagues the sales person and the Finance Lady I believe her name is Tracey expressed her sincer what we went through by this unprofessional employee. She even said please give me time let me talk to the General Manager tomorrow and we will deliver the car to your home per the deal. However, Mr. Khan was keeping on cursing us and to the extent of saying, “Get out of this Dealer store” I don’t think we deserve insulting. His behavior is totally unacceptable. We will pursue delivering this message to all public servants within our jurisdictions for the sake of other people not to experience we went through at this dealership if we didn’t hear actions from this dealership management. In the mean time we would like to thank those honest employees [Jacqui’s - Sales and Tracey-Finance] of that dealer who fought for the truth and kept their dignity. More

Dishonest & rude Sabbir khan is the most unprofessional and dishonest manager. He is not there to help people, he is there to rip off people. If you want buy Nissan, g Sabbir khan is the most unprofessional and dishonest manager. He is not there to help people, he is there to rip off people. If you want buy Nissan, go some where else. Don't go here. More

DO NOT TRUST THESE PEOPLE. It's just appalling to me that the assistant service manager would lie right to my face about the condition of the parts on my car. I was told by Bri It's just appalling to me that the assistant service manager would lie right to my face about the condition of the parts on my car. I was told by Brian that my rear subframe had a crack in it, and he recommended it be replaced immediately, for $2200. I decided to have it checked out by a second Japanese specialist, who both told and showed me that there was NO crack or any other serious deterioration on the sub frame. Because i'm a young guy with a nice car Brian, and Passport Nissan of Alexandria, obviously saw it fit to try and rip me off completely. If they are okay with practically stealing over $2000 from someone, they simply can not be trusted. More

Wow! A quality dealer!!! After extensive research, I narrowed my choices down to two choices for the 2015 Nissan Murano that I was seeking. Being located in Roanoke, VA, Alex After extensive research, I narrowed my choices down to two choices for the 2015 Nissan Murano that I was seeking. Being located in Roanoke, VA, Alexandria is quite a haul, but I am so glad I made the trip! The Sales Manager I dealt with at Passport, Forrest Smith, was extremely responsive via email and phone and we had the terms agreed on before I made the 4 hour drive. On arrival, I was treated professionally and courteously, and there were absolutely no changes or surprises. Forrest was obviously of high integrity and well prepared. I drove out of Passport Nissan in under two hours with my new Murano with no hassles over my trade (appraised via email with VIN and photos), or agreed upon terms, or financing. Mike, the Finance Manager was upfront and professional without the hard sell BS that is often the case. Having car purchased many times (for myself and the go-to guy for friends and family), I have NEVER had a better experience!!! (oh, yeah, Forrest caught me before I drove away and insisted on filling the tank!) The first choice was a local dealer in Roanoke, VA. I have to say that was the most unpleasant experience I have ever had in car shopping with changing promises, high pressure (this offer is only good if you sign RIGHT NOW!), and an extremely alarming admission that they wouldn't take my approved Capital One auto loan and tried to push me to their financing at very unattractive terms because, and I quote, "That's where we make up our money". Again - I HIGHLY recommend Passport Nissan of Alexandria! More

Horrible Unpleasant Rude This was the most unpleasant experience. I was scheduled to test drive a Altima 2015. I received a call from Nissan ? giving me a VIP #. Once I arrive This was the most unpleasant experience. I was scheduled to test drive a Altima 2015. I received a call from Nissan ? giving me a VIP #. Once I arrived at the dealership they didn't know anything about a VIP #. After the test drive I learned that the price reflected was only if I used Nissan's financing if not $2000 was added to price. I was then assured that Nissan could beat the rate that I had. Next I was trading in a 2005 Honda Accord at which they wanted to give me $1800 for my car with 111,000. The salemen had a long story that they had to "auction" my car, auction fees, and etc. My Honda is in very good condition, no dents, clean interior, it did have a flat tire which is why I decided to get a new car. Well when I went to see the finance manager, he tried to talk me into a rate that was almost 2% higher not a whole lot of difference but you assured me I could get a lower rate. When I voice my concern that another dealer was offering double for my Honda, he became rude. Unpleasant remarks. I left the dealership shaking. The next day I high tailed over to Sheehy Honda. More

Horrible Service department I had my car towed to Passport Nissan on 08/26/2015. I didn't expect for my car to be diagnosed until the following day because of the short notice. I I had my car towed to Passport Nissan on 08/26/2015. I didn't expect for my car to be diagnosed until the following day because of the short notice. I have a 2008 Nissan Sentra the reason it was towed to the dealership was because my car had been vandalized in a public parking lot. Brian was the service representative that was assisting me in this matter. My car wasn't seen until Friday 08/28/2015. Brian called to inform me that my vehicle wouldn't start because my engine was burnt out from not having any oil. Instantly, this did not make sense to me. Giving the history of frequent oil changes my vehicle attained. He insisted that this was the diagnosis and that there was no other reason as to why my engine was locked. I later learned through Brian that my car was never taken into the shop to be diagnosed. They never lifted my vehicle to check if there might have been an oil leek or didn't even bother to explore other possibilities. He said it was never taken into the shop because it wouldn't start. ???? Umm excuse me but isn't that why I had my car towed there??? So an "Expert" can look at it? It was extremely upsetting to learn that my car had a false diagnosis and that it was never taken into the shop to have it looked at in greater depth. Brian called me on Monday to ask what I was planning to do with my car. At that point, I had decided to take it else where for a second opinion. He stated that parking on the Nissan lot was limited and I needed to pick up my car. In my opinion, completely rude and intensive. I would NEVER recommend this dealership. Service was horrible. False diagnosis. More

Best Experience I have owned an Infiniti G35 Sports Coup for the past 10 years but decided it was time for a new car. I visited Passport Nissan of Alexandria and work I have owned an Infiniti G35 Sports Coup for the past 10 years but decided it was time for a new car. I visited Passport Nissan of Alexandria and worked with Ray Webb to find me a new used car. Ray respected what I was looking for; a used low mileage Nissan Pathfinder or Murano. Ray took me and my girlfriend out for some test drives. He knew about the cars, knew about the service, and was responsive to our questions. Eventually I purchased a 2014 Nissan Pathfinder, Platinum. The car had about 12,000 miles. I also traded in my older 2004 Infiniti. Ray made the purchase easy. He followed up with me and anytime I've stopped by the dealership, Ray's always stepped out to shake my hand and talk. Buying a car can be a stressful experience. Ray may it enjoyable. I highly recommend anyone considering a used car from Passport Nissan talking to Ray Webb. More

Great Experience with Salesman Ray Webb @ Passport Nissan I had a very positive experience purchasing a truck at Passport Nissan. The salesman who assisted me was Ray Webb - knowledgable, super friendly and n I had a very positive experience purchasing a truck at Passport Nissan. The salesman who assisted me was Ray Webb - knowledgable, super friendly and not pushy. What more could you want? (I had the same experience with the finance staff as well). Ray was quick with answering calls, emails and was always able to answer the questions I had for him. I also felt like he worked on my behalf during the whole process. I was satisfied with the price AND the customer service. More