Passport Nissan of Alexandria

Honest Service Jon Connor was honest and very polite. He explained to me what was needed and did not try to sell me things I did not need. He is very trustworthy and Jon Connor was honest and very polite. He explained to me what was needed and did not try to sell me things I did not need. He is very trustworthy and I will be returning to see him! Thanks Jon! More

Have called 15 times and I don't even own a car from them They have called me nonstop for about 4 months and I've asked them to stop. I've also blocked their numbers but they seem to have more than the four i They have called me nonstop for about 4 months and I've asked them to stop. I've also blocked their numbers but they seem to have more than the four ive blocked. I don't have a car from them and the person theyre trying to reach isn't at my number. Asked for them to stop again today and got hung up on. When I called back, they were rude and gave a non-committal response. More

No follow up for problems The sales people are nice, but once you hand over your check, expect the customer service to dissapear. Dealership employees stole belongings out The sales people are nice, but once you hand over your check, expect the customer service to dissapear. Dealership employees stole belongings out of the trunk of my trade in car. The salesman, Luis, looked for them and found half the contents of my gym bag in the trunk. Unfortunately, the dealership lost those, too. It took two months to get my license plates because of a typo the dealership had on my paperwork. I tried to work with Ryan in Finance to keep track of the status, but people hardly ever called me back. It's now three months since I bought my car and I'm still waiting for the second electronic key - because the salesman accidentally gave it to another customer. The sales manager, Nettra, promised to send someone out to make a new key three weeks ago. But, despite all the messages I've left for him, he hasn't been calling me back. More

If you are shopping online and are looking for a particular If you are looking to purchase a particular vehicle from this dealer and want to work a deal from long distance.. It’s not worth it.. They don’t g If you are looking to purchase a particular vehicle from this dealer and want to work a deal from long distance.. It’s not worth it.. They don’t get back to you in a timely manner... More

Incompetent Not happy with the dragging out of getting the title processed, should not take a month! They sent papers to us twice for the title that they forgot t Not happy with the dragging out of getting the title processed, should not take a month! They sent papers to us twice for the title that they forgot to get us to sign. Still have not received my new tags and my 30 day tags run out on Dec.3rd. If I don't have them by then, I will most definitely update this! More

Amazing service by sales: Anthony Taylor I walked in to the dealership one week ago, thinking that I would look into Sentra for purchasing. However, when I walked in, I was greeted by Anthony I walked in to the dealership one week ago, thinking that I would look into Sentra for purchasing. However, when I walked in, I was greeted by Anthony, one of the sales persons, and was promptly walked through the options. He introduced me the aggressive discounts they were having on Altima and suggested that the adjusted price might work for my budget after all. Afterward, he was very prompt with test drives and getting the estimates for the car. He was very friendly, imformative, and understanding through out the process. He followed up with me through phone calls on my process with research afterwards and kindly set down again to talk over the financing when I returned a week later. I really appreciated Anthony's service and he would be the main reason to go back to Passport Nissan in the future. More

Great car buying experience! Thank you Steve Solomon I had the pleasure of working with Steve Solomon, at Passport Nissan, in Alexandria, to purchase my 2018 Nissan Kicks. I did not have such a great exp I had the pleasure of working with Steve Solomon, at Passport Nissan, in Alexandria, to purchase my 2018 Nissan Kicks. I did not have such a great experience with another Nissan dealership, in Tysons...and from the “go”, Steve was extremely helpful, knowledgeable, and very patient. Also, very impressed with the dealership greeter, at the door. Keep up the great work Steve! and Passport Nissan, customer service is extremely important and keeps the business going! More

Perfect 10 Service I took my Nissan Altima in for an oil change and as I was waiting to check out I noticed a board with reviews about Passport Nissan Alexandria on it. I took my Nissan Altima in for an oil change and as I was waiting to check out I noticed a board with reviews about Passport Nissan Alexandria on it. The reviews were so awesome it made me think about the service I’ve been getting for years there (which was consistently always great). I paid for my oil change and made my way over to the sales side to inquire about trading in my other car. Anthony was the amazing sales rep that helped me. Long story short he was so nice, so warm, so welcoming and never pressured me to do anything. I told him about my previous car buying experience at another dealership and how awful it was and he treated me so kind it was as if he was making up for an experience he had nothing to do with. I will buy my cars from Passport Nissan of Alexandria forever. More

Excellent service We were shopping for a small SUV. Rowell helped us through our options and we found a great ride within our budget. Perfect! Thank you! We were shopping for a small SUV. Rowell helped us through our options and we found a great ride within our budget. Perfect! Thank you! More

Outstanding Customer Service!!! I recently purchased a Nissan Titan from Anthony C Taylor from Passport Nissan in Alexandria, VA and had a wonderful experience! Anthony was very prof I recently purchased a Nissan Titan from Anthony C Taylor from Passport Nissan in Alexandria, VA and had a wonderful experience! Anthony was very professional, courteous, and prompt with communication. I would definitely buy more vehicles from him in the future! More