Passport Nissan of Alexandria

Customer Service: Of the highest quality. Everytime I was present at the dealership, I was treated like royalty. The sales associate Kevin Soltdvedell and manager Saeed were very professional and bent over b present at the dealership, I was treated like royalty. The sales associate Kevin Soltdvedell and manager Saeed were very professional and bent over backwards to respond to all my questions and clarify all my concerns. Kevin Soltdvedell had full knowledge of the Nissan line of cars and provided me a detailed run down of all specs, descriptions, and characteristics, which was of great help to my decision making. The Finance Manager Dereck was unlike other finance managers. He put forth his best effort to close the deal. Quality of Work: Next to none. I received my car in immaculate condition. The vehicle was prepped and clean and ready for me to drive it away. I was impressed with the facilities (maintenance/parts) after the tour given to me by Kevin and decided to bring the car in to Passport for regularly scheduled maintenance and other work. Friendliness: Very friendly atmosphere. All Sales associates and Passport employees were very friendly and always smiling, offering to help and answer questions. Kevin Soltdvedell and Saeed were very accomodating. Overall Experience: Outstanding overall experience. The location was very convenient, the show room was very organized, the lot was clean, the staff and managers were very friendly, and the vehicles in perfect condition. Price: The price was competitive but right. The negotiation process was straight forward and painless. More

The experience at Passport- Nissan of Alexandria was outstanding. The sales manager, JD Pitman and General Manager, Bob Gasdarri, that I worked with took care of me, they listened and helped place me in outstanding. The sales manager, JD Pitman and General Manager, Bob Gasdarri, that I worked with took care of me, they listened and helped place me in a car that I could afford and in a timely manner. The service was great and I wouldn't buy a vehicle anywhere else. I strongly recommend buying a vehicle from Passport Nissan. More

If you want an outstanding, honest, professional sales person, contact Ray Webb at Passport Niassan at 703-987-4427. My experience with Passport Niassan has been outstanding. They beieve in quality cust person, contact Ray Webb at Passport Niassan at 703-987-4427. My experience with Passport Niassan has been outstanding. They beieve in quality customer service. Ray goes beyond the word (Best), he is better than best. More

Our experience with Passport Nissan has been great for the last 10 years, when we bought our first Nissan Altima. Ray Webb was our service department contact for several years & treated me excellently. A the last 10 years, when we bought our first Nissan Altima. Ray Webb was our service department contact for several years & treated me excellently. A few years ago Ray was promoted up to sales. So when we recently decided to purchase a new Altima, we went straight to Ray. As always, he was excellent to work with & got us a great deal. Also, because of his service experience, he went over our new car with us so well that I knew it better in one day than I had known my previous Alitma after 10 years. I would highly recommend Nissan Passport & especially Ray Webb. More

Upon my initial visit to the dealership, I was warmly and sincerely greeted by Mr. Webb. His knowledge of the Nissan 370Z, and attentive, patient answers to all my inquiries is just what a customer is looki sincerely greeted by Mr. Webb. His knowledge of the Nissan 370Z, and attentive, patient answers to all my inquiries is just what a customer is looking for when they are about to commit over $30,000 of their hard earned money. For every promise he made, he was true to his word---from researching specs on similar vehicles, to be forthright in assisting me in getting to the price I desired to pay. Ray Webb helps to remove the stigma that comes with many auto salesman. He is a honest salesman, a knowledgeable professional. For this, he and Passport Nissan get a, "GREAT", overall review in my book. More

Based on the reviews of this dealership I am so surprised that I am writing this complaint. I went into this dealership on Sunday Jan 24, 2009 in response to a car advertised on the internet. The car was that I am writing this complaint. I went into this dealership on Sunday Jan 24, 2009 in response to a car advertised on the internet. The car was advertised at a given price with make an offer. After test driving the car and interested in making an offer the salesperson indicated that the only amounts negotiable was a dealer preparation fee (their additional costs to make the car ready for sale) that was $995 over and above the advertised price. This fee did not include the dealer document fee of $395. I asked the salesperson how this preparation fee increased the value of the car over the values presented by the national pricing services of NADA, Edmunds etc - since the advertised price of the vehicle was already in the range of the pricing services for a car in excellent condition. I also wanted to know why this amount of money would not have been incorporated into the asking price of the vehicle. This car was in average to clean condition, with faded paint on the bumper, broken antennae and needing an alignment, and the sound system was scratchy. I indicated that I was interested in the car but would require that the vehicle be checked out by my mechanic since it was being sold as is. The salesperson said that the mechanic could only come to the dealership despite the fact that there was a sheet on the car window which stated to ask about the car being reviewed by a mechanic on and off the site. To me the advertised price of the car was deceptive since they actually wanted more money for the car then they had advertised. The salesman was unwilling to negotiate the price of the vehicle. More

We've been looking for a new car for several months. Narrowed down our choices to 3 different makes/models. We had already visited another Nissan dealership, but their inventory was low. We found Pass Narrowed down our choices to 3 different makes/models. We had already visited another Nissan dealership, but their inventory was low. We found Passport to be very friendly, helpful, and holding a good inventory. I highly recommend going to this dealership. Paul Friedman in sales and Richard Stenzel in service are outstanding individuals who are focused on making you a satisfied customer. More

I saw a great deal on used Infiniti G35 coupe on Passport Nissan's website. From initial call to actual visit to purchase, Paul Friedman was great throughout the process and it was overall very pleasant car Nissan's website. From initial call to actual visit to purchase, Paul Friedman was great throughout the process and it was overall very pleasant car buying experience. Initially the car I was looking for was not listed in their system. But Paul showed me the back lot and we manage to find the G35 that I was looking for. There was no pressure and everybody there acted very professionally. The car was the exact color, model year, mileage, type, and great price. More

This is the 5th car we have bought from Bob in the last five years. This time we are trying our first lease. Bob spent a great deal of time making sure our daughter got exactly the car she wanted at a pr five years. This time we are trying our first lease. Bob spent a great deal of time making sure our daughter got exactly the car she wanted at a price we could all be happy with. Then when it came time for the paperwork - J.D. made it go as smooth as we could hope for. Everyone at the dealership was friendly and helpful. Whenever we are looking for our next car, we will be back! More

Tommy was a great Salesman. I came back to Passport specifically to deal with him on the purchase of my Lease. He was very informative and knowledgeable about the product and he worked with me to get specifically to deal with him on the purchase of my Lease. He was very informative and knowledgeable about the product and he worked with me to get me the car I wanted. I will come back to Passport again just because of him and his customer service. More