Passport Nissan of Alexandria

Superb service, customer support and exceptional value. Direct contact with Owner, GM and Salesman - consistently top shelf across the board. The best buying experience ever. Process coordinated across Direct contact with Owner, GM and Salesman - consistently top shelf across the board. The best buying experience ever. Process coordinated across departments seamlessly. A well tuned business that treats its customers with exceptional service. More

Mr. Kenny Latino was extremely wonderful to work with. He was friendly and good-natured from the get-go. He was very patient and very knowledgable about the features of each car. They only had one man workin was friendly and good-natured from the get-go. He was very patient and very knowledgable about the features of each car. They only had one man working in the clean-up department since it was a Sunday, so Kenny help clean the car to speed up the process. Mr. Derrick Evans was also extremely pleasant to work with. He has a great sense of humor and a good attitude. More

On April 22, 2010, my 2005 Nissan Altima was involved in an accident and determined a total loss. I needed to purchase another vehicle. I checked around with other dealerships, searched out internet prici an accident and determined a total loss. I needed to purchase another vehicle. I checked around with other dealerships, searched out internet pricing on different makes and models, even visited one dealer. But, things just didn't seem to feel right. I had received an earlier email advertisement from Nissan of Alexandria addressed from Ray Webb. I had occasion to meet Mr. Webb earlier last year, when my daughter was in the market for an automobile; however, at that timeI was not, so I had no client dealings with Mr. Webb. - I already had my Nissan, which by the way I had purchased from the Alexandria location through another consultant in 2005. To shorten this, my previous Nissan NEVER gave me a bit of trouble and there was NEVER an occasion for any major reconstructive work to be done to it - so I thought it made perfectly good sense to go back there and I'm so glad that I did. I was greeted by a couple of other sales consultants who offered me their services; when I told them that I had received an email from Mr. Webb and that I wanted to talk with him, both of them offered to contact Mr. Webb to let him know that I was waiting for him. When Mr. Webb returned, he not only remembered me, but he remembered my daughter too, and by name. I knew for sure I was in the right place - it had been several months earlier that we met. I explained to Mr. Webb my situation and told him about my less than perfect credit. He told me about another program that Nissan offered for people in my particuilar situation to get the car I wanted at a price I could afford with monthly payments that would not put me in a default situation with my other household bills. Mr. Webb's professionalism, expertise, complete knowledge of his industry and product and the care he took to support my need was exemplary. He stayed in constant contact with me (I had to leave for an appointment) over the next day, let me know exactly what was going on with my application and kept me apprised of the progress being made on meeting my requirements as well as satisfy the requirements of Nissan - he took an interest in me as a person, not just another prospective buyer. Ray and Vahid went beyond the call to secure the proper financing for me, for which I am very grateful. I am now enjoying and loving my new 2010 Nissan Altima, and I owe it all to the care, character and professionalism of both Ray Webb and Vahid Khodadoost. Now I'm positive that in the future when I am searching for a new automobile, I only have to make one stop - Passport Nissan of Alexandria. Thank you Ray and Vahid. Sandy Smith More

1. The 2002 Infiniti G-20 was advertised on multiple websites at the time - late January as $6995 or make an offer. After test driving the vehicle, the salesman Neal Connelly sepcifically told me that websites at the time - late January as $6995 or make an offer. After test driving the vehicle, the salesman Neal Connelly sepcifically told me that the $6995 was not negotiable. 2. The only fees referenced on the websites at the time as an additional cost were the dealer fees for tax, tags and processing the transaction - not fees to recondition the car which they have only since added to their advertisement. The salesman that I dealt with acknowedged that the fees for reconditioning that he was adding to the price of the car were not part of the advertised additional costs. While they have since changed their advertising methods they were highly deceptive at that time (and still are) and were in fact false because they would not negotiate on the advertised price and were adding what I considered bogus fees to the cost - fees that were not mentioned in the advertisemennt for the vehicle. They can try to justify their actions in any manner that they choose but obviously there must have been some truth to what I said since they are now indicating that the reconditioning fees are added to the cost of the vehicle. I have no problem with negotiating a price but the starting price to negotiatie from would have been their advertised price plus the costs for taxes, tags and processing. Not a fee for reconditioning that was not mentioned anywhere in their advertisements at the time. The advertised price was already higher than the condition of the car warranted and perhaps that is why 2 months later, despite lowering the advertised price the car is still on their lot. But then I suppose now they will add the additional reconditiioning costs as well as holding costs to the advertised price. If they were truly honest in their sales they would advertise the car at some price that would be acceptable to them and not mislead buyers into coming into the dealership with an expectation of one price and then have unkown fees exceptionally large fees added to the advertised selling price. More

I had an excellent experience at Passport Nisssan with Ray Webb. His customer service was phenomenal in that he made the experience hassle-free and really focused on what I wanted. I shopped a few other d Ray Webb. His customer service was phenomenal in that he made the experience hassle-free and really focused on what I wanted. I shopped a few other dealerships, and honestly couldn't leave fast enough. There's a lot to be said for working with someone like Ray. Very professional start to finish. More

My experiences with this dealership was great. good customer service, always ready to help me and answer any questions i had.5 stars thanks to Kevin,and Said .I would recommend this dealership to famil customer service, always ready to help me and answer any questions i had.5 stars thanks to Kevin,and Said .I would recommend this dealership to family and friends. More

I just recently return from Korea for two years with the Navy and I was station on AFB. I am from NY and I didn't know anyone in Virginia but I needed a car. While I was look for a car on the internet I fo Navy and I was station on AFB. I am from NY and I didn't know anyone in Virginia but I needed a car. While I was look for a car on the internet I found a couple of used cars at passport nissan and the dealer wasn't far from my base. I decided to call the dealer and Diaz kunia picked up the phone, I expland him my situation and he was kind enough to come pick me up from the based, showed me couples car but my cedit wasn't that great then he suggest going for a brand new sentra because of the rebates. Rodney martin was the business manager, it made the whole process go as smooth as I didn't expected. Diaz was kind enough to take me back to my base because i didn't have an insurance yet to drive the car. The next day i got my car insured and he came to pick me up again from my based to get my new car. Diaz was very helpful to me. More

Kevin Soltdvedell- Sales Representative representated the company with the highest quality service. After a long converstaion with Kevin, he showed me a few cars, the told me what I could afford. He offer company with the highest quality service. After a long converstaion with Kevin, he showed me a few cars, the told me what I could afford. He offered me a new program called "second chance" and that is what I was looking for in a new dealership. Said Abdelila, Manager assisted me in understand the second change program, gave me vital information that would help me in the long run for purchasing a new vehicle, this time of my choice. The both of them went over a beyond the call of duty to assist my needs and clarify all of my concerns. Before I picked up my vehicle, it was in immaculate condition. The vehicle was properly detailed and clean eady for me to drive it away. This is what impressed me, driving away with a smile! More

I worked with Ray Webb and he was wonderful! He made the process very quick and easy. I'm very happy with my 2009 Nissan Rogue I'm leasing. I would definitely go back to Passport Nissan and work with Ray process very quick and easy. I'm very happy with my 2009 Nissan Rogue I'm leasing. I would definitely go back to Passport Nissan and work with Ray Webb! He's friendly and knowledgeable and it was a pleasure working with him! More

Last August, a friend of mine bought a new Maxima from Passport Nissan, Alexandria. The salesman was Ray Webb. I hung around while my friend and Ray worked out a great deal for her new car. I have owne Passport Nissan, Alexandria. The salesman was Ray Webb. I hung around while my friend and Ray worked out a great deal for her new car. I have owned a number of Nissan's over the past 6 years (including a Maxima, Z, and Versa), all of which I purchased from another dealer. In the last couple of months, I started thinking about buying a new car. I considered VW, BMW, and Nissan. Because Ray did such a great job with my friend, though, I knew I wanted to work with him to buy a new car. So, a couple of weeks ago, I bought 2010 Altima from Passport. I not only have no regrets, I am very happy with the deal, the car, and Passport. I can't say I've ever felt that way after buying a car. And I have never worked with a car salesman like Ray, who I would describe as honest, professional, extremely knowledgeable, and fun. He walked me through the entire process, including financing based on what I could afford. Mike, the sales manager, also did a great job talking to me about car I wanted to buy. The only thing I would say, after my recent experience, is I wish I had bought my other Nissans from Passport. I highly recommend Passport Nissan and strongly recommend talking with Ray Webb if you are interested in a new (or used) car. More