Passport Nissan of Alexandria

These guys were terrible. Sales person knew nothing about the vehicle and just made stuff up at random whether true or not. He used bizarre tactics to guilt us into buying a car -- safety, etc. Most about the vehicle and just made stuff up at random whether true or not. He used bizarre tactics to guilt us into buying a car -- safety, etc. Most annoyingly he refused to negotiate at all unless it was in person at the dealership, which was basically a "make them wait until they break" game. Pretty much everything bad about car dealers, they have it PLUS poor customer service to boot. You'd think they'd actually be nice and quick and responsive when you were shopping. Not so much. More

Let me tell you a story: My 10 year old car was about dead on its last legs. I was in the market for a new family sedan, I recently married, and we are thinking about kids down the road. I needed more dead on its last legs. I was in the market for a new family sedan, I recently married, and we are thinking about kids down the road. I needed more space, definitely, than my old 2000 Dodge Neon. I was ALL set to buy a Camry. I had test drove one, it was good. But the sales person I had been emailing with didn't tell me that he wouldn't be there when I arrived, and the new person was okay, but there wasn't really a push to make me a customer. Not really. We took it out for a spin, I was told of the price, and what can I do? I left that dealership shaking my head. A friend had told me to look at Nissan, and my husband likes Nissan as well. Some other close friends have Nissans. So, I went online, saw Passport, and off I went on this grey day to see what Nissan was all about. Can I just say, WOW....WOW.....WOW..... I was so BLESSED to have met Ray Webb when I walked in the dealership. And he was so FRIENDLY. He offered to help me right away. I didn't get the impression that he would try to bamboozle me, and I was right. We looked at cars, and he LISTENED to what was important to me to have in my next vehicle. Safety, comfort, room to move in, quiet ride, good on the road, dependable. Even power adjusting seats were important to me. The 2010 Nissan Altima had EVERYTHING that I wanted, and then some. We test drove the car, it was a dream driving it, and Ray pointed out everything to me, and I mean everything. By the time we got back to the lot, I knew more about Nissan, and the Altima car performance and than ever before. And better yet, Ray and Mr. Abdeliah of finance really, really (I mean REALLY) worked to get my car payment to an amount that I was okay with for my budget. Imagine, Nissan hadn't even been on my short list when I started looking! And they took my old trade in. Reviewers, let me tell you something....Ray Webb is the BEST xxxx car sales person I have ever worked with. Not only am I now the proud new owner of a 2010 Nissan Altima, (brand new), but a believer in Nissan vehicles. I will only buy cars from Ray Webb. I guess this means I will be in the Nissan family for life, and I am just fine with that. This experience has been the best. And when the car was turned over to me, I just cried. I couldn't believe it. God is so good, and I am so thankful! Ray treated me like a human being, and had my interests to heart. He even took me on a tour of the facility, parts store, service desk, everything! I, and my family, will be forever greatful for the kind, wonderful, exceptional, compassionate fantastic, experience that I had today. Nissan...Nissan...and Ray Webb, the only car salesperson you will ever, ever need. I LOVE my car!! Thank you Ray! Thank you so, so much! More

We had a wonderful experience with Ray Webb at Passport Nissan of Alexandria. Mr. Webb was exceptional, and very helpful during our car search. Because of him we were able to get just the car we wanted a Nissan of Alexandria. Mr. Webb was exceptional, and very helpful during our car search. Because of him we were able to get just the car we wanted at a price we could afford. Ray was open and candid during our negotiations, and helpful at all stages of the process. We would recommend Mr. Webb to anyone. Sincerely, Mia E. More

Called Passport Nissan and inquired about a car that was for sale. It was a used toyota. The saleman told me come by and take it for a spin, always hesitate about going and try to upsale and add on. I dr for sale. It was a used toyota. The saleman told me come by and take it for a spin, always hesitate about going and try to upsale and add on. I drove over and had the saleman go and get the car to test drive, took it out for a quick ride and it was fine. Told him i would pay cash and to get the paperwork ready, then he ask me how much i was willing to pay, figuring he thought i was going to haggle. I stated to him the price was fair and get me the final cost for the car and taxes. He comes back using the 4 square box, i said him, that i will pay price no need to negotiate, then looking in the box, he put in 750 destination charge and 500 dollars processing and another box with more numbers. I said it's not a new car, so why should i have to pay destination, and the 500 processing fee is for registering the car in my name. Then telling him im paying cash, just sign the slip and i will head to dmv and put in my name. He looked like I was stealing his child, he crumpled up the paperwork and told me to go. This type of business is the shadest that is out there. I would not recommend or use passport ever again, hoping this reaches people are looking for a used car and they will not waste their valuable time. More

They were very friendly and helpful They helped us meet the price another dealership promised us and even gave us some lunch. We received a great deal on the new car. I would recommend this dealership to o the price another dealership promised us and even gave us some lunch. We received a great deal on the new car. I would recommend this dealership to others ,they go out of their way to assist you. More

I had looked around for quite some time for a new vehicle including visiting other dealerships, Austin and his team did a great job to get me the exact vehicle I wanted at a reasonable price. Austin also fol including visiting other dealerships, Austin and his team did a great job to get me the exact vehicle I wanted at a reasonable price. Austin also followed up with me after the sale to be sure that I had everything I needed - wonderful salesman - he had a great personality and wanted to make sure I got exactly what I wanted. A big thanks to Austin and Passport Nissan of Alexandria! More

I WENT TO PASSPORT NISSAN JUST TO LOOK AT SOME OF THE CARS THAT I HAD SEEN ON THIER WEB SITE.ONE OF MY CO-WORKERS HAD JUST BOUGHT A CAR FROM PASSPORT HE SAID IF I WAS GOING TO LOOK AT CARS TO ASK FOR JD, CARS THAT I HAD SEEN ON THIER WEB SITE.ONE OF MY CO-WORKERS HAD JUST BOUGHT A CAR FROM PASSPORT HE SAID IF I WAS GOING TO LOOK AT CARS TO ASK FOR JD, THAT SAME DAY I BOUGHT MY NEW CAR FORM PASSPORT NISSAN.PASSPORT HAS SOMEONE THAT'S KNOWS ABOUT THERE CARS AND VERY HELPFUL THANKS,JD. More

I'm going to start this review by stating that the sales individual was somewhat helpful during the day. However, it took us exactly 6 hours from the time we arrived till the time we pulled away from the de individual was somewhat helpful during the day. However, it took us exactly 6 hours from the time we arrived till the time we pulled away from the dealership. I drove 1.5 hours away and knew exactly the car I wanted. Upon arrival, the individual who I talked on the phone with (who repeatedly told me to ask for him) was nowhere to be found and didn't even take the time of day to inform me that he was working with someone else and that the other salesman would be taking care of me. I wasn't able to get in the car because the key machine was broken. So, they started working up the paper work before I had said 30 words to the salesman and before I had even sat in the car. So the salesman gives me a list of all the "tax, tags, title, and other fees" and I almost went through the roof. There was a $995 dealership preparation fee and a $395 dealership processing fee. The salesman informed me that these fees are not built into the price of the car (as many other dealerships do) so that they can advertise the lowest price possible. What a joke. Please note that every car you buy from this dealership will have tax, tags, title and other fees of approximately $2,300. After we finally purchased the vehicle, signed all the paper work and cut the check, it took 45 minutes for them to attach the temp tags, wash the car, and fill up the gas. I'm not quite sure why some of this wasn't getting done while we were signing all of the paper work. Note that this was a Friday and we arrived at 11:45 AM. It wasn't a Saturday where there were ton's of people buying cars. Also, they informed us after we had said yes that this car only came with one key. And to purchase another "smart key" it would cost roughly $325. To top it all off, we were informed that since it was now past 5PM, they wouldn't be able to have the car MD inspected (we are from MD so we needed an MD inspection). They first said we could come back tomorrow and pick up the car. That wasn't going to work for us. So we had to take it to a local place near us to get it MD inspected. At first, the sales manager wanted us to pay for it b/c it was "only like $50." I informed him that I had already paid that amount in my fees and that I wanted to be reimbursed for the costs. Finally, he agreed to pay for the inspection fee after I sent him the receipt of what it cost. I would not recommend this dealership to anyone! More

My first new vehicle was a Sentra in 05 and that was a good experience. I have my car service there and that is where I me Mr Ray Webb. He have been always pleasant and very helpful. I was happy to see hi good experience. I have my car service there and that is where I me Mr Ray Webb. He have been always pleasant and very helpful. I was happy to see him in Sales when I came in to have my car service one day. I knew when I decided to purchase a car Mr Webb was the person I wanted to help me through that experience. He was great and he worked with me and kept me informed on all he was doing. I was blessed to have him as my sales representative. You have a great team at Passport Nissan, Mr Ray Webb, Mr Evans and Mr Petros. I will recommend any one who is in the market for a new vehicle to Passport Nissan. I can say it enough Thank you, Thank you, Mr Webb. Deborah Kinsale-Williams More

Passport Nissan of Alexandria is a great place to visit if you are really looking to buy a car. The service is great everyone work to help you buy the car you want specially the sales person Kenny Latino h if you are really looking to buy a car. The service is great everyone work to help you buy the car you want specially the sales person Kenny Latino he makes everything easy for you and make you feel at home and will stop him nothing from getting you approved and ready to go.The manager Saed is a great person he will give you many options to make it easy on you and Dereck the business manager is great and fast on finishing all the papers for you. I really had a nice experience. Thank you Passport Nissan of Alexandria. Suzie Achmar More