Passport Nissan of Alexandria

Their customer service is tragic a best. They completely misinformed and mislead me. Evidently everyone is this dealer is a sales manager so you cannot have your concerns expressed to a higher manager, I re misinformed and mislead me. Evidently everyone is this dealer is a sales manager so you cannot have your concerns expressed to a higher manager, I requested to speak with the dealer manager but I was declined. I tried looking for a district manager but again not successful. STAY AWAY IF YOU CAN, THEY ARE NOT WORTH THE HEADACHE & HASSLE considering how many more dealers there are nearby to shop from that more than likely will treat you better and with more respect than these guys did with me. IT WOULD TAKE SIGNIFICANT CHANGES FOR ME TO EVER GO BACK TO THIS DEALER OR TO RECOMMEND A FRIEND, FAMILY OR ANYONE REALLY, DON’T GO HERE! More

awesome! best ever! great and honest! the guys were awesome! best ever! great and honest! the guys were very smart and knew what i was looking for ... best salesmen around considering koons awesome! best ever! great and honest! the guys were very smart and knew what i was looking for ... best salesmen around considering koons nissan tried to rip me off passport nissan is the best More

The customer service is very good. They want your business, so if you have any concern or requirement, they would like to help you out. Overall, it's a good experience to buy a car from this dealer. business, so if you have any concern or requirement, they would like to help you out. Overall, it's a good experience to buy a car from this dealer. More

Pretty surprised with the car presented to me for the price, given it did have cosmetic issues. Mo and Tom were very helpful though in making sure that I had all the tools to research other prices. With price, given it did have cosmetic issues. Mo and Tom were very helpful though in making sure that I had all the tools to research other prices. With this economy they were both there to help me with my decision for a car. More

The sales person was friendly and helpful; however, his manager, Mr. Taylor was a complete JERK. During the negotiation we offered our starting price and he came out as if we had offended him. He said this manager, Mr. Taylor was a complete JERK. During the negotiation we offered our starting price and he came out as if we had offended him. He said this was a car that we couldn't buy, and how dare we offer something less than what was posted online. His attitude was rude and his demeanor condescendent. Needless to say we didn't buy a car from him. Instead of customer service we received a customer attack. Be aware that in accordance to Mr. Taylor's rationale, Muranos are made in Japan and therefore that gives him license to ride you with whatever the price he wants to reel you. The salesperson tried to apologize for the incident and Mr Taylor's response (as we were walking out the door) what for? Think twice before going to this dealer. More

I was in the market for a car and was ready to buy a Honda Civic. However, after my experience with the dealership, I decided to walk away and try something elsa. Nissan was on my short list and there w Honda Civic. However, after my experience with the dealership, I decided to walk away and try something elsa. Nissan was on my short list and there was a dealership close by so decided to take a look. It probably was one of the best decisions I've made because the salesman Ray was awesome. I walked away with a Great car (2010 Fully Loaded Nissan Sentra)and a great experience. Ray was able to work with me on a price I was comfortable with without the hassle. I must say I went into buying a car thinking all car salesman are sleazy and are looking to take advantage of you, but was pleasantly surprise with my experience at Passport Nissan in Alexandria. If you're in the market for a car Ray is your guy. He took the time to go over everything in the car and answered all my questions. Thanks, Ray. More

No games - got a manager involved when I couldn't get the answer I wanted. Everything out in the open - fairly efficient once a deal reached. Overall - very happy. Purchased a 2010 Mazda 3 - received a fr answer I wanted. Everything out in the open - fairly efficient once a deal reached. Overall - very happy. Purchased a 2010 Mazda 3 - received a free carfax report that was very helpful in deciding to purchase. Neal was positive and helpful. They are going to help me pickup my previous car (no trade) as well given the long drive between home and the dealership. More

I had a very good experience at this dealership. Ahmed was my salesperson and he was excellent. Not pushy at all, really tried to help out in any way possible. He didnt try to sell me something I didnt was my salesperson and he was excellent. Not pushy at all, really tried to help out in any way possible. He didnt try to sell me something I didnt need which was great. I would highly recommend Passport Nissan. More

We walked into Passport Nissan with a long wish list, a budget to stay within, and a history of bad experiences at car dealerships. Immediately after walking into passport Nissan we were greeted by Tony Ha budget to stay within, and a history of bad experiences at car dealerships. Immediately after walking into passport Nissan we were greeted by Tony Hassan who seemed eager to help us but not in an over eager salesman kind of way, which we had encountered with other Nissan dealerships in the area. Throughout the whole process Tony made sure to keep our end goal of features and price in the front of his mind and really seemed to care about us! We brought in a car to trade in which left us $6,000 upside down which was really concerning to us, we did not want this debt to prevent us from driving home with a car we were unhappy with. Tony did EVERYTHING to ensure we did not compromise our end goal. Tony was always polite gave us time to think about the offer at hand, and never once pressured us into signing paperwork until we were comfortable with the bottom line. Finally once we were comfortable and ready to sign paperwork Tony brought us over to Rodney the finance manager who thoroughly explained all the paperwork we were signing and was sure to answer any questions we had! Overall we had a GREAT experience and left with a BEAUTIFUL Nissan Altima 2.5 SL that we are proud to say we brought it from TONY HASSAN at Passport Nissan! We highly recommend if you’re looking for a car you go to Passport Nissan and ask for Tony Hassan. Thank you Tony for all your dedication and hard work! ? More

Tommy was very easy to work with and we particularly like the haggle free internet pricing. We were dealt with in a timely manor and the transaction was very smooth from start to finish. The gentleman we wor the haggle free internet pricing. We were dealt with in a timely manor and the transaction was very smooth from start to finish. The gentleman we worked with in the financing department was also very knowledgeable and easy to work with. Overall Passport Nissan of Alexandria provided excellent customer service and I would highly recommend purchasing a vehicle from them. They also gave us a great price on our trade. More