Passport Nissan of Alexandria

To be fair, when we first came to Passport Nissan, we had a great experience. The salesman and the sales manager treated us with respect and integrity and negotiated with us in good faith. But then, we had t a great experience. The salesman and the sales manager treated us with respect and integrity and negotiated with us in good faith. But then, we had to meet with the finance person. The finance manager played with the numbers as much as he could, moving numbers around and offering us services to make a deal we could both live with. He offered us a maintenance package - the "Gold Preferred" and said "everything will be covered for the first 5 years. You pay nothing - just bring it in every 3500 miles and we take care of the rest. Just sit and relax." I guess it sounded to good to be true, but it sounded like a deal so we agreed. But then, the paperwork that was supposed to come by mail never came. When I came in for our first service, I discovered that the "Gold Preferred" deal had been transformed into a "silver" deal - selling me oil changes at $69 each! If it sounds to good to be true, it is. If they make you an offer, don't just get the numbers in writing. Make sure they write down the specific "type" of package because they do not operate in good faith and their word cannot be trusted. So, we called this to their attention and guess what? The General Manager, Tom Taylor, says "Well, mistakes happen." Of course, if the mistake was mine, they would have made me honor it. But since it was theirs, no such luck. Tom Taylor is what is wrong with the car industry today. Don't do business with Passport Nissan. I hope the good sales people there move to another dealership, where it is worth doing business. More

Richard Stenzel was really great throughout my cars service at Passport of Alexandria, He really went out of his way to make sure my car was serviced in the most efficient manner,He has been very good service at Passport of Alexandria, He really went out of his way to make sure my car was serviced in the most efficient manner,He has been very good in past servicing too. I purchased from Passport and would again. More

talked to doug kelly for a week about a used altima he had for sale via email. specifically asked him to send me pics of any scratches or blemishes on the car before i drove 3 hours. finally after numerou had for sale via email. specifically asked him to send me pics of any scratches or blemishes on the car before i drove 3 hours. finally after numerous attempts he replied and said the car had one scratch on bumper and they had fixed it, so i left with check in hand expecting the car to be in excellent condition as he stated especially since the car was a 2009 with only 35,000 miles. when i arrived and his so called salesman pulled the car around my jaw was on the ground! first of all after knowing what time i would be arriving the car was not even moved from the parking lot and it was absoultely filthy. couldnt even take the time to wash it so when i arrived to purchase the car it would look nice. after looking at the car it was clear to me why it prob wasnt cleaned. the car was literally covered in scratches. the passenger side looked like it had been side swipped into something, there were scracthes from bumper to bumper and both wheels were ground down like it has been driven along a curb for miles. on top of it all the salesman was completely unapologetic to the fact that i had driven 3 hours for this car that was nothing as described. i had to suggest that they had another car almost identical to it with a cple thousand less miles. we looked at this car and it was in ok shape and i suggested if he would sell me this car for the same price i would take it. like i said it was identical except it has the cheaper stereo and a cple thousand less miles. so to me they should have been valued the same since the other car was in poor condition. the salesman talked to doug kelly and he came back with a price 500.00 over what i was quoted on the first car. doug kelly or the salesman made no attempt to make any of the mistakes they made right nor did they apologize for one second for me having to waste an entire day and gas to drive 3 hours for a car that i was flat out lied to about. ive bought many cars and this experience is by far the worst ive had to date. More

Shout-out to Nissan Altima, Alexandria, VA. I had Shout-out to Nissan Altima, Alexandria, VA. I had purchased a 2005 Nissan Altima about four years ago and felt it was time to look into getting anoth Shout-out to Nissan Altima, Alexandria, VA. I had purchased a 2005 Nissan Altima about four years ago and felt it was time to look into getting another one. I went online and saw there was a very good deal on leasing. I called and talked to Tom Nguyen and he was so helpful on the phone and took the time to answer all my questions. I went in to talk to him. He and Said Abdelilah worked with me to get me the best deal that fitted my budget just right. I want to thank Tom and Said for the professional and caring way they helped me. I highly recommend this dealership to all and do ask for Tom Nguyen. He will do all he can to help you. Sincerely, Barbara Broussard More

I brought my wife’s 2005 Nixxan Xterra in to Passport Nissan of Alexandria for 2 reasons: 1) To replace the 4 wheels/tires I had with a second set I have with snow tires mounted. And I wanted to dismoun Nissan of Alexandria for 2 reasons: 1) To replace the 4 wheels/tires I had with a second set I have with snow tires mounted. And I wanted to dismount/discard the old summer tires. 2) To replace a 6 year old battery. They called 2 hours later and said the battery post also needed to be replaced. Battery + post + labor = $250. They said the wheel / tire labor would be $130. The tires are “directional” – and when I picked up the car two of the wheels were on the wrong side so that the tires were in the wrong direction. Fortunately I noticed and they said they would fix on the spot. But the mechanic who had mounted the wheels had gone for the day and Passport Nissan said they did not have a lug wrench the right size and they could not take off the wheels. I live 100 miles away and asked what they could do. The service manager offered to refund the labor cost which I accepted. They did not offer to find the correct tool or to send the car to a local tire shop. They moved my floor mats to the back of the truck and did not put them back – they did not clean so why move my mats? Also one of the other service managers said “oh, I’ve never seen directional tires on an Xterra” – does that mean that a technician isn’t supposed to look at a tire they are putting on the vehicle? I went to my local mechanic the next day who swapped the two wheels mounted in the wrong direction. $10. Complete and total incompetence. The Nissan dealer in Canada was way better. If I cannot find a better Nissan Dealer for service in the DC area I won’t buy another Nissan. More

My experience was amazing with this dealership and its people.Perhaps the best place to buy a Nissan.The sales manager was so helpful that made this one great experience. people.Perhaps the best place to buy a Nissan.The sales manager was so helpful that made this one great experience. More

At the start of our visit, we walked around the lot and looked at a few vehicles which then we decided to test drive the Nissan Rogue. It seemed to be the perfect fit for us. After our test drive, the vehi looked at a few vehicles which then we decided to test drive the Nissan Rogue. It seemed to be the perfect fit for us. After our test drive, the vehicle had more milage than we had expected (60,000+ miles), but we still liked it. We then went back inside to discuss it as a family whether or not THIS vehicle would be the one we buy off the lot the day of. After deciding not to take the vehicle, the sales consultant came to us and told us there was ANOTHER Rogue on the lot that had met our needs and more. He had specified that it had heated seats, lower milage, and practically brand new (634 miles). Since we had already test drove the same vehicle earlier, my dad decided not to test drive it but agreed we'd negotiate on the newer model with lower milage and extra features. Considering it was already late in the night, we wanted to get home and everything seemed fine. So we drove it home. The car did not come with all the features that were mentioned and when i attempted to notify the sales associate of this mishap, continuously denied every saying anything of the sort and rudely interrupted me during my explanations. I believe this was a horrible mistake in going to this nissan dealership. More

The buying process was the expected hassle, but nothing extraordinary. The salesman (who like in other dealerships isn't a salesman in that he can't sell anything without somebody else's approval) was as extraordinary. The salesman (who like in other dealerships isn't a salesman in that he can't sell anything without somebody else's approval) was as helpful as his role called for him to be. He upsold extra overpriced gadgets, but that's part of his job and he convinced my wife they were what she wanted. When I left his table in the showroom we had the pricing and extra gadgets and incentives worked out. The killer came in the business office. They had all their computers and support infrastructure, and they do this every day. I do it less than once per decade. They slipped an extra thousand dollars onto the price of the car. It wasn't obvious because the invoice wasn't itemized in the manner I'd step by step reached the agreed price with the salesman, and I was without computers and the ability to reasonably cross check all the calculations against the totals presented with their (unfamiliar) paperwork. (I had a pencil and notebook.) The price addition became obvious to me the next evening when I laid it all out in my spreadsheet at home. I felt cheated, but I did sign the paperwork and can't see that I have any reasonable recourse. The best I can do is take a lesson learned and warn others with reviews such as this one. The lesson learned is next time get everything in writing from the comfort of my home before going to the dealership to buy. Visit and test drive first, with intention of not buying at that time, but get the whole deal in writing, and check it over from the comfort of home before visiting the dealership to buy. More

Neal was amazing and friendly. He was knowledgeable about the vehicles and helped me narrow down my options to the car that fit me best and worked with my price ranged. He knew the minute I walked in the car the vehicles and helped me narrow down my options to the car that fit me best and worked with my price ranged. He knew the minute I walked in the car that I would be leaving with, although I never felt pressured to choose that car. He allowed me to test drive all the vehicles I was interested in to ensure I was making the correct decision. I would def recommend them and I will def be back in the future. More

I believe I was charged for replacement parts and service unnecessarily while trying to have a recall corrected, but given that my car was dying while driving I had few to no options. Very displeased especia unnecessarily while trying to have a recall corrected, but given that my car was dying while driving I had few to no options. Very displeased especially when they recommended I replace an additional engine sensor and when asked why it should be replaced, they replied "because we usually replace them with the other sensor." That was the entire explanation. More