Passport Nissan of Alexandria

They are lucky I gave them 1's since 0's are not allowed !!! I went to this dealer- PASSPORT NISSAN of ALEXANDRIA thinking their internet price was the REAL DEAL. NOT REALLY! It was just a bait and switch to ge I went to this dealer- PASSPORT NISSAN of ALEXANDRIA thinking their internet price was the REAL DEAL. NOT REALLY! It was just a bait and switch to get me into their showroom. I should of know better since I spoke with them on the phone previously and they wouldnt answer my questions straight forwardly. They kept beating around the bushes. I dont live that far, so I went to their dealer anyways and asked for a different sales rep. They passed me around to 4 different people and nobody could give me a price or answer any of my questions, so they brought out the managers. They were very rude and didnt even introduce themselves professionally. The first thing they asked me was to fill out a credit application to see if I qualified to purchase a car. They dont know that I am a Dentist and make over $200k a year. ( none of my employees or anyone I know will ever purchase a car from ANY PASSPORT OWNED STORE. I get all my service done there for my older Armada, but no more! I refuse to even use their service department. They lost my business and everyone elses that I know. DONT GO TO PASSPORT UNLESS YOU WANT A NO_HASSLE TEST-DRIVE then purchase at ANOTHER DEALER. I ended up buying at NISSAN in CHANTILLY because they beat PASSPORT"S price by $2,000. DONT WASTE your time at PASSPORT. ANYWHERE else will be better. More

Recently I bought a Nissan Rogue from Nissan Passport. They have good customer service with honesty and are always available to work extended hours to get things done. I find them people of their words .I They have good customer service with honesty and are always available to work extended hours to get things done. I find them people of their words .I have been shopping around other car dealerships. Some of them confirm to me they have the type of vehicle that I`m looking for over the phone and internet, but when I get there most of them disappoint me by raising the price or telling me that they have sold the car. But, I found at Nissan Passport that the deal they promised online was guaranteed and the vehicle is available right away. Its my first experience to drive a Nissan. The quality of their vehicles, neatness, and the overall process of buying my new vehicle was great. I would like to especially thank the sales person Mark. The way he treated me and tried his best to do business with me by matching the type of vehicle I was looking for with my budget, made the process of purchasing the vehicle easy and stress free. More

Jeff McKenzie in Passport Service has always been very helpful, fair, honest and forthright. Often greets me before I even get out of the car and always gets the job done quickly, even without an appointm helpful, fair, honest and forthright. Often greets me before I even get out of the car and always gets the job done quickly, even without an appointment. Car's always cleaned inside and out. I'd buy my next car from Passport. More

Outstanding service - trustworthy mechanic! I take my Outstanding service - trustworthy mechanic! I take my xterra here offen for scheduled maintenance. They perform thorough inspections and never try Outstanding service - trustworthy mechanic! I take my xterra here offen for scheduled maintenance. They perform thorough inspections and never try to sell unnessesary services. Helped me differentiate between services I could wait on, perform myself, and those he recommended I leave to the dealership. More

I have had a Nissan for over 25 years. However, it wasn't until I started using Passport Nissan last year for service on my new Nissan Xterra that I became totally satisfied with a Nissan dealership's wasn't until I started using Passport Nissan last year for service on my new Nissan Xterra that I became totally satisfied with a Nissan dealership's service center. It was almost impossible to imagine that having your car serviced could be a WOW! experience -- it is at Passport Nissan. Appointments can be made on line and the times, to include when the car will be ready, are always met. Drop off and pick up is a quick and pleasant experience. The service managers are knowledgeable and focused on you and your car and not on maximizing the profits for Passport. They are always ready to extend themselves when a problem develops and the solution is the most practical one -- not the too often approach of lets just wait until the system fails and then we will know what needs to be replaced. I can not say enought about the high quality of their work, its timeliness and their full and open communication. More

I called the dealership regarding a new car and spoke with Vanessa. She asked me to complete a credit application then after 4 messages, i gave up. Every person with whom I spoke had a fresh foreign acce with Vanessa. She asked me to complete a credit application then after 4 messages, i gave up. Every person with whom I spoke had a fresh foreign accent. The staff was unresponsive and Vanessa did not even bother to keep the appointment to test drive the vehicle; so I spoke to the receptionist who transferred me to Said. He was extremely rude, and exclaimed that "everyone is busy, then tried to chastise me... He remained on the telephone with the dial tone because I simply hung up. No one will disrespect me especially if I have money in hand to purchase a vehicle. If that was any indication of how they would act if I purchased a car, then "THANKS" but "NO THANKS" I called another dealership and the staff was friendly so they won my business. More

Passport Nissan was by far the best dealership I have worked with. Mr. Stenzell was professional, courteous, and the service was prompt and very reasonably priced. I will continue to come back to Passp worked with. Mr. Stenzell was professional, courteous, and the service was prompt and very reasonably priced. I will continue to come back to Passport Nissan for my service needs for my new Pathfinder. More

Jake Pfiz made my 1st time car buying experience amazing. he was patient, informative and did not approach me as the "car salesman".He was very genuine and it was evident he wasn't just in it for the sale. W he was patient, informative and did not approach me as the "car salesman".He was very genuine and it was evident he wasn't just in it for the sale. We had communicated for a few days prior to me coming in and he understood I was looking at other dealers before I made a final decision. I came in with a friend and he answered every question and was also very transparent when it came to pricing and information about available cars and the options. Jake took the time to go through why the car he showed me would be best and even agreed that there are other dealers who can undercut their price by a few hundred dollars but the difference between Passport and other dealers is the service. He sold me on this car a lot because of his personality and his approach to sales. Being in sales myself, I can spot a bullsh*tter and know the sales game. Customer service is huge for me and can make or break a purchasing experience. Jake did not give me that feeling and offered me several options that would work for me. The decision was left to me and I feel like I got a great deal and it was a great experience. I certainly recommend Passport of Alexandria to anyone. More

I have purchased 4 vehicles from Passport and will buy probably 10 more before my time is done. They offer the best price with great customer service. They treat you like a human, not just a sale. probably 10 more before my time is done. They offer the best price with great customer service. They treat you like a human, not just a sale. More

I had an excellent experience at Passport Nissan of Alexandria in purchasing my new Nissan Murano. Vanessa Wick did a wonderful job and went above and beyond my expectations in providing top notch cus Alexandria in purchasing my new Nissan Murano. Vanessa Wick did a wonderful job and went above and beyond my expectations in providing top notch customer service. I felt that I got a fair price for the vehicle, and the dealership was willing to work with me in every way. Vanessa very patiently explained all the features of the car and answered all of my questions. She worked very hard to make sure I was satisfied. She is a great employee, worthy of recognition. More