Passport Mazda

Great Experience with Friendly no-pressure staff I had set up the deal over the internet and was able to get the best deal in the area. All of my questions were answered and as much as possible was d I had set up the deal over the internet and was able to get the best deal in the area. All of my questions were answered and as much as possible was done ahead of time at my request. When I arrived the car was ready, there was no pressure and Michael took care to go over everything and answer any remaining questions. Next time I am looking for a vehicle I will look here first! More

Very knowledgeable and no stress I had done extensive research, knew what I wanted and how much I wanted to spend. I had visited a number of dealers prior to going to Passport Mazda. I had done extensive research, knew what I wanted and how much I wanted to spend. I had visited a number of dealers prior to going to Passport Mazda. The other dealers had tried high pressure tactics and number games trying to get customers to overspend and "buy today". Passport Mazda had the lowest advertised price so I decided to drive 2 1/2 hours to visit them. I was pleasantly surprised when their out the door price contained no tricks or gimmicks to jack the numbers up and their price was below what I was willing to spend. Mr. Gilbert was the most knowledgeable salesman I had met. He knew the car and it's features, no guessing or sales pitches. He was very pleasant and respectful. More

highly recommend passport mazda Extremely friendly and professional staff. Made my decision to buy from them very hassle free.I felt little pressure from making a decision. Will defi Extremely friendly and professional staff. Made my decision to buy from them very hassle free.I felt little pressure from making a decision. Will definitely want to come back. More

A Horrible Experience Purchasing a Used Car Do not give this place any of your business. Especially not Mark Bowers, he is a lying salesman. He will say anything and everything that you want Do not give this place any of your business. Especially not Mark Bowers, he is a lying salesman. He will say anything and everything that you want to hear to keep you there. My entire experience in purchasing a car there was ruined by unnecessary lies from Mark and over the top aggressive and offensive statements from Muhammed and finally questioning the competence of their finance person, Lori. I visited your dealership three times and felt comfortable in talking and working with Mark and Muhammed until the final day I visited to purchase the car. When I agreed to purchase the car, I told Mark I would need a ride from the metro station to the dealership, he said he would arrange a ride. Conveniently for him, when I arrived at the metro station and called him and the dealership, he didn't answer his cell phone, and no one answered at the dealership. I then had to walk from the metro station to the dealership. Mark lied about having the headlights buffed on the car I was purchasing he also lied about having a duplicate key made for the car. Subsequently he also lied about the price of having a car key made. Mark lied about trivial things too, like he was the person who took the used car in on trade in a week prior, when the Carfax for the car clearly state the car originated at Passport BMW. Always get everything in writing, and never trust these people. The sales manager Muhammed Derindag became verbally abusive in negotiating the car price, no one should have to be yelled at over the price of anything. Dealing with Muhammed was horrible and stress inducing. I understand that car dealerships may enjoy the role-playing game of 'good cop' and 'bad cop' but Muhammed cut me off multiple times, he was aggressive, offensive and overall insulting. I was so stressed out I could not sleep for the next 2 days. PTSD should not come with buying a car. He forced me to leave after not agreeing to the price of the car. Then for insulting icing on the cake, as I left the dealership to my car, Mark comes running out to cat call me saying, 'don't let the car go for only $200 difference' and using the excuse of his chasing me down as 'I am just outside to move the car back to the used car lot.' This was clearly emotional manipulation played off of car dealership archetype of the sale being made when the dealership realized they are about to lose a customer and the salesmen comes running after the fleeting customer. And of course about 15 minutes later Mark calls me saying that he 'miraculously' convinced Muhammed to agree to my price. I expected the foggy headlights on the car buffed and I expected a total of 2 keys for the car with the price that was agreed on. I received neither with the purchase of the car. Financing and paperwork. Lori Burkinshaw was a nice person, but I was left questioning her competence in the process after having to calculate the tax of the vehicle three separate times. I was surprised by how difficult and time consuming this since these calculations are done on a regular basis. Was this miscalculating the tax and final price of the vehicle three separate times some kind of joke or a scam that I was not picking up on? Regardless, its a loss of confidence in the competence of the finance people there. This was a horrible car purchasing experience and I hope no one else goes through it like I unfortunately did. Do not let yourself be emotionally manipulated and verbally abused. Do not give their salespeople or this Mazda dealership your business. More

Great price, no haggling, stress free process I had a fantastic experience purchasing a lightly used 2016 mazda6. The sales team was awesome and the car was prepped fantastically. Would definitely I had a fantastic experience purchasing a lightly used 2016 mazda6. The sales team was awesome and the car was prepped fantastically. Would definitely do business here again. More

Excellent experience We had a terrific experience buying a 2016 Mazda here. The salesman, Michael Gilbert, was excellent. This was not a high-intensity sales pitch. Mr. Gi We had a terrific experience buying a 2016 Mazda here. The salesman, Michael Gilbert, was excellent. This was not a high-intensity sales pitch. Mr. Gilbert knew his product very well and told us everything we needed to make up our minds. We were down to a choice between two vehicles--a choice made more difficult because the pricing was similar as well. Ultimately, it was a question of how the car felt when we drove it, but the dealership also sweetened its offer. The only reason why we didn't give the dealership a five-star rating was because we had to wait so long to finish the transaction (we spent a total of four hours at the dealership). More

Wonderful experience in purchasing a used car. Mr. Gilbert made our experience in buying a used car a good one. My husband and I had not actually planned on buying that day, but we got a good trad Mr. Gilbert made our experience in buying a used car a good one. My husband and I had not actually planned on buying that day, but we got a good trade-in for our 2013 Kia Soul and found a good deal at that dealer ship. We will be back to do additional business. We highly recommend Passport Mazda and Mr. Gilbert and his staff. Mrs. Pulley More

PERFECT PLACE Go see Mr. Gilbert. Perfect salesman. It was like a friendly conversation rather then him selling me a car. Thanks again. I would recommend this deale Go see Mr. Gilbert. Perfect salesman. It was like a friendly conversation rather then him selling me a car. Thanks again. I would recommend this dealership and Mr. Gilbert to many people More

Easy car purchase We went into the car dealership with an exact idea of the car we wanted to purchase, the price we were willing to pay, and the APR range we would find We went into the car dealership with an exact idea of the car we wanted to purchase, the price we were willing to pay, and the APR range we would find acceptable. They were easy to work with and brought us under our ideal monthly payment. Positive experience. More

Mazda 3s Grand Touring Michael Gilbert really helped us narrow down the options between the Mazda 3 and 5 vehicles. Buying a car is never easy and Michael made it as pleasan Michael Gilbert really helped us narrow down the options between the Mazda 3 and 5 vehicles. Buying a car is never easy and Michael made it as pleasant as could have possibly been. More