Passport INFINITI of Alexandria - Service Center

Great, great...GREAT! As always, John Perry was great throughout my entire recent service experience. From the beginning he made certain that his suggested plan of action As always, John Perry was great throughout my entire recent service experience. From the beginning he made certain that his suggested plan of action met my approval and he coordinated everything with the utmost concern about convenience for me and what worked best for my schedule. He gave me timely updates on the status of my repair, even when I was offsite. As well the young lady at the payment counter is always very warm and friendly...and she has a great disposition, which makes her very personable. She's perfect for the job and she even makes the payment portion of the service experience much more pleasant. Sorry I do not recall her name at the moment. Passport of Alexandria really knows how to deliver great customer service. Each person I've dealt with (from sales to service...and in between) has been routinely great! Everyone is always great. More

Excellent Experience This is not my first time visiting this service center but it is the BEST experience that I have had there. Ken Bonds is the BEST!!!. He was very unde This is not my first time visiting this service center but it is the BEST experience that I have had there. Ken Bonds is the BEST!!!. He was very understanding, experienced, friendly and responsive. My car was being serviced for about three weeks. My loaner was awesome and Mr. Bonds called me to follow up on the status periodically. I really appreciate his concern during this entire process. :) More

Basic Service Ken Bond. He is one of the best Service Representatives I have ever had the pleasure of dealing with. I purchased my 2007 G35 Coupe from another deal Ken Bond. He is one of the best Service Representatives I have ever had the pleasure of dealing with. I purchased my 2007 G35 Coupe from another dealership, and just went by Passport Infiniti of Alexandria because it was closer to my job. Best move i ever made, More

Customer Service Personified My car was towed in after I was rear ended, body work was done elsewhere but my vehicle had a rattling noise coming from underneath. body shop recomme My car was towed in after I was rear ended, body work was done elsewhere but my vehicle had a rattling noise coming from underneath. body shop recommended by Insurance company could not locate issue even after farming it out to at least two seperate repair shops that specialized in japanese imports. Car was dropped off and I got call from Jon Connor whom is in my opinon one of the nicest, courteous and knowledgebale people in service industry, he asked me to describe issue and noise, and I did and of course the first day it could not be duplicated but he said he would try again on next day to my surprise he was able to duplicate issue he submitted estimate to insurance company on my behalf and was able to get it appoved. When they hit my car apparently they bent my tail pipe but knowone else but Jon and tech at Passport figured it out. Since then I have driven from Richmond, VA to get service there regardless of how big or small solely because of Jon's kindness and professionalism. More

Ken Bond was amazing. I came in for first service for my car and there were software updates that Infiniti had sent that needed to be done. The updates took longer than Ken expected but he kept me informed, car and there were software updates that Infiniti had sent that needed to be done. The updates took longer than Ken expected but he kept me informed, tried to accommodate me however he could. By him showing empathy I will remain loyal to this service center. Absolutely fantastic customer service and the car is perfect!! More

Jon Connor was great and we will only service at Passport Infiniti without question!! Thanks Jon & James we will see you soon. Thanks again, Marc Infiniti without question!! Thanks Jon & James we will see you soon. Thanks again, Marc More

I purchased my G35 Coupe from another dealership in VA and they were not a customer service driven as they are at Passport.. I quickly to to Passport Infiniti for one reason, Ken Bond. He is one of the b and they were not a customer service driven as they are at Passport.. I quickly to to Passport Infiniti for one reason, Ken Bond. He is one of the best Service Representatives I have ever had the pleasure of dealing with. More

The guys here are fantastic, responsive and friendly. Especially after dealing with a friend's Dodge of Alexandria experience, I can't rave enough about Passport Infiniti and I've been going there for ye Especially after dealing with a friend's Dodge of Alexandria experience, I can't rave enough about Passport Infiniti and I've been going there for years!! Carwash, wifi in a NICE lounge with complimentary coffee, LOANER vehicle or someone to give you a ride if you can't wait. LOVE these guys!! More

Very quick and responsive. I showed up on time and Jon had my car out in less than 30 minutes. The team at Passport is always very informative and professional. had my car out in less than 30 minutes. The team at Passport is always very informative and professional. More

I was on vacation an my car started losing power. So, I was in distress. The service team at Passport came to my rescue. Mario was a complete professional. He keep me in the loop every day. He walked m was in distress. The service team at Passport came to my rescue. Mario was a complete professional. He keep me in the loop every day. He walked me through the process step by step with a smile on his face. He went over and above the call of duty. I thought customer service was a lost art. He proved me wrong. He is the quintessential service professional. In addition, I was shopping for another car and they did not have the one I wanted. However, I purchased the vehicle at another Infiniti dealership and they allowed me to have it shipped to them so I can pick up both cars at one location. I really appreciated it. Mario is a star! xxxx, the whole team is top notch. More