Passport BMW - Service Center

Always helpful & courteous Keith is above & beyond professionalism. I’m confident each appointment will go smoothly with his assistance. Here’s a suggestion to speed service up; When an appointment i professionalism. I’m confident each appointment will go smoothly with his assistance. Here’s a suggestion to speed service up; When an appointment is confirmed & a loaner is approved all paperwork should be completed before the customer comes in; insurance info, driver license etc., this would essentially save customer time, some frustration & make the auto loaner process even better! More

Passport BMW Customer Service Adavisor Harry Ayvazian My car had a bent wheel and the wheel could not whole the 32 pound air pressure it kept seeping out very slowly. HARRY got my wheel replace and he ch My car had a bent wheel and the wheel could not whole the 32 pound air pressure it kept seeping out very slowly. HARRY got my wheel replace and he checked my car for other problems without me asking him too. When I received the call to pick my car up my Black 430XI 2019 BMW I was shocked how clean and shinny it was inside and out side. My car was beautiful and I was very happy. My car is a year old but you could not tell it by looking at it my car looked like it was just drove off their showroom floor. Passport BMW Services Advisors are all sent though an intense Customer Service training program trained by their Service Director Mr. Joey Bonilla. This program is what all BMW Service Advisors show have to complete because let me tell you I have been to other BMW Dealership through out the US and none of them come close to Mr. Bonilla teams. Passport BMW is number one in customer services. I am telling all customers if you want to purchases a BMW go to Passport BMW because their customer service Advisors are the best. More

mentioned below with scheduled for recall of passenger air bags,with findings of some auto repairs needed for safety, udating customers of expectation, knowledge of with scheduled for recall of passenger air bags,with findings of some auto repairs needed for safety, udating customers of expectation, knowledge of expected repairs, as mentioned below, delivered as promised, More

Took great care of me and my vehicle. I brought it in for service. They and he provided Excellent customer service from start to finish. Great experience!!! service. They and he provided Excellent customer service from start to finish. Great experience!!! More

I bought a new 2020 330i on Sat. I am writing this accommodation for the sales was person, Niusha Alavi. She was very professional and attentive. She was pleasant also. She knows how to sale vehicles accommodation for the sales was person, Niusha Alavi. She was very professional and attentive. She was pleasant also. She knows how to sale vehicles.Thank you. More

My service reps name is Mike Jenkins at passport BMW he is an excellent rep have always had exceptional service when I take my vehicle in and deal with Michael Jenkins awesome awesome awesome thank you is an excellent rep have always had exceptional service when I take my vehicle in and deal with Michael Jenkins awesome awesome awesome thank you More

Consistent Great Service My service rep Balazs KISS has been exceptional since our first encounter many years ago. During this last service, he pulled out his personal cell ph My service rep Balazs KISS has been exceptional since our first encounter many years ago. During this last service, he pulled out his personal cell phone to look under the hood and car to find the source of an oil leak I had noticed. He. Was determined to find the source of the leak. He ensured his determination was shared with the service tech who ultimately found the source of the leak. It is this dedication to service and commitment to excellence that gives me comfort and confidence in the work being performed on my vehicle. More

I was really blown away to see such a magnificent dealership. Very much satisfied with everything. Rate a 10. Thanks Mr Culley I will return dealership. Very much satisfied with everything. Rate a 10. Thanks Mr Culley I will return More

Kristian is awesome!!!! Handled the recall on my car was able to advise me of things I needed to address and made the process seamless. able to advise me of things I needed to address and made the process seamless. More

Professional, peaceful service visit. This shop runs so smooth it is in a class by itself. Pull in service bay, you are directed to a stopping point, service advisor is at your door as you This shop runs so smooth it is in a class by itself. Pull in service bay, you are directed to a stopping point, service advisor is at your door as you open it. Quickly written up and you're on your way to the quiet waiting area, greeted by smiles from employees you may pass. Text messages pop up to let you know how things are going. In my case, Dany S. came to me to give word the service was complete. Nice extra personal service touch. High marks to this dealership in all departments. Pat on the back to Brianna T. and Dany S. You are the voice and face of Passport, and do the company well. More