Passport BMW - Service Center

I took a risk by purchasing a used 2008 BMW. I don’t know much about cars and took my car to Passport BMW. During my first visit, the overall experience was about average. I recently visited Passport BMW a f much about cars and took my car to Passport BMW. During my first visit, the overall experience was about average. I recently visited Passport BMW a few days ago to have them check my car for a transmission issue. The person who helped me was Mr. Balaze Kiss. He offered great customer service and sincerity. I will definitely be back and was positively impressed with my incredible experience. More

Terrible Team. From Service Management to Advisor. I called in early morning to ask for a labor quote on my vehicle's front suspension & was given one but declined that particular work done. I then aske called in early morning to ask for a labor quote on my vehicle's front suspension & was given one but declined that particular work done. I then asked about warranty work that my vehicle was still ELIGIBLE for. I informed my advisor Stephanie Sandoval that I would be having my vehicle towed in to handle the warranty work. Having background knowledge on warranty work, I know that Advisor's tend not to like to handle that type of work granted they are not compensated as much as labor work. Once my vehicle arrived at the dealership, my advisor sends me an automated text 4 hours after arrival (tow truck driver called me immediately as he dropped it off) with no update. I call in & ask for an update & was told by my advisor that I would receive a call back once she spoke with the Technician. Never got a call back, instead I received a text stating " Due to your front suspension, we cant get your vehicle into the shop. My manager (TJ Lipinski) said that you will have to get that fixed first before we can even(test) the battery." Now, I have had work done on the same vehicle whereas my vehicle arrived to a BMW Certified dealership undriveable, & the Technician's there were able to roll the vehicle into the shop to handle the work. In this particular case, I was sent this message 100% sure because I declined suspension work instead just warranty work. This is exactly how all of the Service Advisors at BMW PASSPORT behave when it comes to warranty work. It is very unprofessional, I have been to numerous BMW Certified Dealerships, as I just moved to this area, & this dealership by FAR has given me the biggest headache over the smallest issues. I do not usually sit & type out my frustrations through reviews but I have attempted to speak with the Service Manager, TJ LIPINKSI, but of course as expected I did not receive a call back. I recently received a letter from this dealership interested in my vehicle to bring it in for possible trade-in as they need USED CARS for their inventory. Instead I will gladly take my valued business elsewhere. More

Ask for Kevin Soltwedel....he was a wonderful and personable sales agent. Do yourself a favor, you won’t regret it! He is a forever contact. Thanks BMW. personable sales agent. Do yourself a favor, you won’t regret it! He is a forever contact. Thanks BMW. More

Best Car Dealer, including maintenance that I have had the pleasure of working with. I first bought BMW from Passport in Year 2000 and have owned four BMWs since then. For my next BMW, I will go only to the pleasure of working with. I first bought BMW from Passport in Year 2000 and have owned four BMWs since then. For my next BMW, I will go only to Passport. More

Been dealing with passport since 1991 and have had nothing but top shelf service. Steve Heath as my service advisor had been very professional and helpful. nothing but top shelf service. Steve Heath as my service advisor had been very professional and helpful. More

Passport BMW always provides great customer . My service technician made sure that I was satisfied and explained everything to my satisfaction. He even took the time to show me what was replaced on my car. technician made sure that I was satisfied and explained everything to my satisfaction. He even took the time to show me what was replaced on my car. More

Harry is the best service advisor at Passport. He is very trustworthy and straightforward. He also keeps waiting customers informed of the status of repairs and gets the paperwork completed and closed very trustworthy and straightforward. He also keeps waiting customers informed of the status of repairs and gets the paperwork completed and closed out immediately upon completion of work performed. Thanks Harry! More

Very happy working with Milos Petric at Passport BMW. He is extremely knowledgeable, professional and personable. The transaction was painless and very easy. This is not my first time buying a BMW from Pass is extremely knowledgeable, professional and personable. The transaction was painless and very easy. This is not my first time buying a BMW from Passport and won’t be my last because of the top notch service they give to all their clients! More

My experience with Passport BMW was fantastic. This is my first BMW, so I had no idea what to expect. Balazs Kiss was assigned as my service advisor. If you ever need service, ask for him. He's very pr my first BMW, so I had no idea what to expect. Balazs Kiss was assigned as my service advisor. If you ever need service, ask for him. He's very professional, detail-oriented and communicates throughout each phase of the service. More

Been dealing with Passport for many Years. Drive 42 miles for their services because They are the best in the DMV. Plus I am treated like a Queen. for their services because They are the best in the DMV. Plus I am treated like a Queen. More