Passport BMW

I’ve done everything possible to remedy this bait & switch! It’s in the lawyers hands now! switch! It’s in the lawyers hands now! More

Very shady dealer. They will tell you one thing one day and something completely different the next. I requested additional photos of a vehicle I found on their websit They will tell you one thing one day and something completely different the next. I requested additional photos of a vehicle I found on their website on Wednesday afternoon and received them the following day. After reviewing the photos, I decided to move forward with the purchase. I contacted Rob, the sales representative, informed him that I wanted to buy the vehicle, and we agreed on a price. I immediately sent my ID information to begin the purchasing process. After sending all the requested information, I heard nothing from the dealership for the rest of the day. On Friday morning, both my wife and I received alerts from Experian notifying us that BMW Passport pulled our credit scores (hard hit). About 30 minutes later, I received a phone call from the sales manager telling me they had sold the car to someone else and that there was “nothing they could do about it.” When I asked for an explanation, the staff began blaming one another, stating that the sales manager should have marked the vehicle as sold on Thursday. They also indicated that this individual was not working on Friday and were unable to explain why the vehicle had not been properly marked or reserved in their system. This lack of accountability suggests a poorly managed operation with inadequate internal processes and controls in place. To make matters worse, I live out of state and had already planned to fly to Washington, DC to pick up the vehicle. I even purchased plane tickets - I lost the cost of those tickets as well. Extremely unprofessional experience and a complete waste of time and money. More

Passport BMW of Suitland, Maryland ripped us off for $3,009.91. Here's how: our 2015 BMW 338i was leaking oil. A friend thought it might be the oil pan gasket. But we had no idea. We took it to Passport $3,009.91. Here's how: our 2015 BMW 338i was leaking oil. A friend thought it might be the oil pan gasket. But we had no idea. We took it to Passport BMW. Our service rep said a thorough inspection was done and they found the oil pan gasket was leaking. So we authorized the work. The service rep said the vehicle was test driven "multiple times" after the so-called repair. We picked it up New Year's Eve and were told it was fine. We were initially appreciative they fixed it so fast, as we were shipping it to Florida on a covered car carrier on Jan. 5. As soon as it got to Florida, we realized the oil leak in fact was NOT fixed. We took it to a Florida BMW service center. They said the leak was in the valve cover gasket and that the smell we had before and were still having would not have come from the oil pan gasket. The Florida dealer actually fixed the problem, but we were out another $3,000 plus. We contacted Passport BMW to complain. Our service rep, who was courteous and professional throughout, nonetheless listed on our receipt that the car had the exact same mileage on it when we brought the car in and when we left it. So it was NOT test driven. She referred us to the service director, T.J. Lipinski, who totally blew us off, saying it didn't matter whether the oil pan gasket was leaking or not, because we authorized them to fix it! How's that for professionalism and integrity? He indicated Passport BMW did NOT conduct an inspection of the vehicle. We have complained to BMW of America, the Better Business Bureau, and if the BBB doesn't resolve this, we plan to sue. DO NOT TAKE YOUR VEHICLE to Passport BMW! More

Dominique M the loaner car coordinator goes above and beyond to always help us get a great loaner and never seems to busy to help a customer. Plus Dominique is always in a great mood and happy to he beyond to always help us get a great loaner and never seems to busy to help a customer. Plus Dominique is always in a great mood and happy to help! More

My wife and I are very appreciative of the exceptional service we received from Dominique during our last visit to the service center. While fulfilling our request for a loaner, Dominique learned that my service we received from Dominique during our last visit to the service center. While fulfilling our request for a loaner, Dominique learned that my wife was in the market for a new vehicle. He took the initiative to inquire about her preferences which revealed that she wanted an suv. Dominique went above and beyond to get her an X1 loaner. My wife experienced almost hurricane level wind and rain during her drive home from the dealership. Despite the fact that she was leaning towards a Mercedes suv, the feel and performance of the X1 during the drive home sold her on BMW instead. The fact that we recently purchased a 2026 X5 from Passport is just the latest in a series of positive experiences at the dealership that includes Dominique's interest and persistence in providing customer service. More

I am very grateful for the exceptional service and professionalism of Hyun Kim during my last service visit. The visit revealed that my vehicle required major repairs, which could have resulted in an professionalism of Hyun Kim during my last service visit. The visit revealed that my vehicle required major repairs, which could have resulted in an unpleasant experience. Hyun's keen technical expertise and patience eased my anxiety. He helped me understand the diagnosis and the implications of my repair decisions. I have informed Hyun that going forward, he will be my service advisor. I have been a client of Passport BMW service for over 30 years and have always experienced outstanding service. I know that Hyun will continue that trend with the 2026 X5 that we recently purchased for my wife at Passport. More

I just purchased my new BMW and thanks to Neb the genius. Who is very knowledgeable and took the time to explain and show me all the features. He was so patient and kind and I appreciate his professionalism. Who is very knowledgeable and took the time to explain and show me all the features. He was so patient and kind and I appreciate his professionalism. You are the best Neb. Thank you passport BMW for a wonderful transaction. More

I've been a loyal BMW customer since 2019, when I purchased both a 2020 BMW X3 and X5 from Passport BMW. My very first experience with the brand—and with this dealership—was thanks to Milos Petric, w purchased both a 2020 BMW X3 and X5 from Passport BMW. My very first experience with the brand—and with this dealership—was thanks to Milos Petric, who was a sales associate at the time. His professionalism, knowledge, and genuine approach made the decision to buy effortless. I’m not surprised he’s since been promoted to Sales Manager—he truly set the tone for the exceptional service I would continue to receive over the years. Since that first purchase, I’ve returned to Passport BMW for both vehicle upgrades and ongoing service, including my current 2023 X3 and X5. Over time, this team has become what I consider my BMW family, and leaving them behind as I relocate is bittersweet. I want to give a special thanks to the individuals who have consistently provided top-tier service: Brianna Taylor – Always professional and accommodating when it comes to booking appointments. She makes every interaction smooth and efficient. Louis – Handles valet pick-up and return of my vehicles with the utmost care and reliability. Michael Jenkins – A service manager who leads with integrity and excellence. Mike’s communication is outstanding; he keeps me informed throughout every step of the service process, no matter how simple or complex the issue. Each of these team members has made every visit feel personal and professional. I’ve always asked for them by name, and they’ve always delivered. To Milos, Mike, Brianna, Louis, and the rest of the Passport BMW team—thank you. Your commitment to exceptional customer service and long-term relationships has meant a great deal to me. You’ve set the bar high, and I will truly miss working with you. More

I experienced an exceptional experience for my 1st ever BMW. I have purchased and leased vehicles before, but this experience was incredible and Robbie Dearman was great to work with. He was patient, demon BMW. I have purchased and leased vehicles before, but this experience was incredible and Robbie Dearman was great to work with. He was patient, demonstrated exceptional customer service and listening skills and found me the perfect BMW. I highly recommend this dealership and sales advisor Robbie Dearman. At Passport BMW they make you feel special! More

Charles Walker was phenomenal to work with - I could not recommend him highly enough. Neb and Abiola Akintunde were great tech supports, backing him up. recommend him highly enough. Neb and Abiola Akintunde were great tech supports, backing him up. More