Parsons Interstate Ford, LLC
Shippensburg, PA
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Fast friendly staff. I saw the car online and found it in the lot. Almost immediately I was able to test drive it. It was actually cheaper than it was listed online. They I saw the car online and found it in the lot. Almost immediately I was able to test drive it. It was actually cheaper than it was listed online. They found financing with my specifications. And I drove away! I love my new car. More
First U should know that we R both Chevy people. ..never had a Ford in our lives until 10-12 years ago. To this point we have purchased 4 Fords from Parson's because of the people at Parson's Ford. ..never had a Ford in our lives until 10-12 years ago. To this point we have purchased 4 Fords from Parson's because of the people at Parson's Ford. They listen to UR needs & requirements & sell U the car U want to buy. So far, on 4 totally different occasions, they have had the vehicle we need when we needed it. There is a Chevy dealership literally 1 mile away & we continue to return to Parson's. They make U feel like old friends & we have been very satisfied over the years. Family members recommended Parson's to us originally for the very same reasons. From sales to service to their excellent office staff, these R the people U want to deal with. Highly recommend. More
Good communication from the initial phone call to schedule the appointment, quick schedule (within 48h) and good service. Servicing an F150 for engine oil and filter, as well as transmission oil cha schedule the appointment, quick schedule (within 48h) and good service. Servicing an F150 for engine oil and filter, as well as transmission oil change. Good reminder from the foreman on tire rotation, added to the service. More
The worst customer service. Paid them for diagnostics on our truck. Several thousand to fix. Scheduled for repair and they called within the hour of having our vehicle and tri Paid them for diagnostics on our truck. Several thousand to fix. Scheduled for repair and they called within the hour of having our vehicle and tried to sell us a new truck. Their diagnostic recheck would not guarantee this would fix the truck. Was their service department not competent the first time when they had our vehicle but had us waste a trip to have service and changing the repairs needed. We asked for a refund of first incorrect diagnosis and we were told the second was complimentary and they would not credit. Will never use this dealership. After purchasing other vehicles there this was a great disappointment for how they treat returning business. Two thumbs down!!! More
Management does not operate under ethical and honorable practices. VERY shady and hypocritical selling tactics with disregard to integrity. Customer service is not a priority and I would advise those consi practices. VERY shady and hypocritical selling tactics with disregard to integrity. Customer service is not a priority and I would advise those considering this dealership to look elsewhere as they will do everything they can to manipulate and take advantage of customers. More