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Parkway Hyundai of Wilmington

Wilmington, NC

3.6
358 Reviews

5920 Market St

Wilmington, NC

28405

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Showing 358 reviews

April 28, 2017

N/a I feel that the dealership tried to sell me a model below the vehicle we had been discussing without informing me it was the model below. It looked ap More

by meredithafoster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
May 04, 2017 -

Parkway Hyundai of Wilmington responded

Thanks for taking the time to share your experience with us. I understand there was some confusion over which vehicle you were purchasing, but I can assure you there were no tricks and no one was being taken advantage of. Parkway doesn't do business this way. Your Salesman Chris Grocott, after showing you several trim level options showed you the car that would get you to the price you wanted to be at. After agreeing to terms and coming out of the finance office you pointed out the vehicle didn't have some of the features you were expecting. At this point we offered to cancel the deal and part as friends if you felt you were being taken advantage of, or we sell you the vehicle you thought you had agreed to at a loss to make it right to you. It's my understanding that since purchasing, you've spoken with General Manager Frank Loverso and all of your concerns have been addressed. Again, I apologize for the confusion, but please know that Parkway in no way tried to trick you into purchasing a different vehicle. If you have any questions you can reach me directly at mheath@parkwayofwilmington.com or 910-202-8740. Thanks! Matthew Heath - Internet Sales Manager, Parkway of Wilmington

April 28, 2017

My genesis experience I like the people I dealt with and feel very comfortable buying a car there. I think I got the best car for the money and will be back to parkway whe More

by mjsarao12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Hart
April 27, 2017

Great Service Park Way Hyundai and Chris Grocott did a great job with the lease of our 2017 Hyundai Santa Fe. I am pleased with there staff and our vehicle. More

by halljf4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Grocott
April 27, 2017

Great I contacted Mary Margaret and she put me in good hand all the way through my buying process. Chris was very professional and thorough. Thank you More

by don31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary Margeret, Chris Grocott
April 26, 2017

ros from southport my new elantra is a great car. fuel milage is better than advertised and the handling and ride is better than expected for a smaller car. my sales pe More

by rshew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joanne Robinson
April 21, 2017

Good deal with no hassle This is the second time we have bought a car at Parkway because they are fair and straightforward and sell good cars. They give you the good deal up f More

by pherbst448
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Jordan [salesman]
April 21, 2017

A Widow's review As a recent widow, I was pleased with the negotiations while buying a new Sonata Limited. I traded in both of our cars in order to buy one with all t More

by jstandeven
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Berton
April 21, 2017

Happy return customer My previous Hyundai and the treatment at the dealership brought me back for a new one. I'm just as happy with this car and the salesman More

by papabeargrh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Berton
April 20, 2017

We love Parkway Hyundai! Best car buying experience we have ever had. Great family friendly atmosphere, and our Car Salesman Andy Jordan really strived to make our experience More

by victoriawilson910
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Jordan, Brent Wells
April 18, 2017

Outstanding customer service from Leroy Montgomery 2017 Tucson Sport was purchased for my Daughter who is very particular but Leroy worked with her to pick out the vehicle. She is really happy and sati More

by jraymondjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leroy Montgomery
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