Parkway Hyundai of Wilmington

I scheduled an appointment with the service department for one of numerous recalls on my Santa Fe, and dropped my vehicle off for that repair and another two service checks related to dashboard indicator for one of numerous recalls on my Santa Fe, and dropped my vehicle off for that repair and another two service checks related to dashboard indicator lights. I was quoted $175 for *each* diagnostic of the service lights, so I declined one. Three hours after my appointment time I called to inquire about the status and was informed that they were getting ready to start working on my vehicle. When they finally finished the recall repair and checked on the indicator, they also had a list of 8 other needs for service, many of which had been recently completed. I was informed that the diagnostic fee would not apply to any of the needed repairs, and that my bill for the $175 diagnostic fee would be $230 due to a required $30 “miscellaneous fee,” plus taxes. When I questioned the miscellaneous fee, I was told that “everyone pays it.” The service person assigned to me knew nothing about the cost of each individual repair of the $2000+ list provided, and could provide no further information. Do you want honest, up front, efficient service? Do not go here! More

I purchased a car from this dealership a few weeks ago. My salesperson was Jimmy Todd. He’s the best salesperson I’ve ever dealt with. I’m 63 so I’ve bought quite a few cars. He gave me the info I wanted b My salesperson was Jimmy Todd. He’s the best salesperson I’ve ever dealt with. I’m 63 so I’ve bought quite a few cars. He gave me the info I wanted but he wasn’t pushy at all and no xx but he kept me up to date until my new Sonata came in. Finance manager was very pleasant and he explained everything thoroughly. More

You all should be embarrassed; my wife owns a Genesis which is made by Hyundai. She called to schedule an oil change as there are no Genesis dealers in Wilmington. She told them the details of her car which is made by Hyundai. She called to schedule an oil change as there are no Genesis dealers in Wilmington. She told them the details of her car to be serviced, drove an hour from Oak Island to be told that they can't change the oil because they don't have the filter. No offer to call the local parts store to have one delivered, no effort at all. No apology either, just we can't service this. I have called to speak to the service manager 4 times and have been sent to his voice mail which is FULL which shows that he is NOT listening to voice mails. This place is a joke. More

I had a great car buying experience with Parkway of Wilmington Used Cars. It has been about 18 years since I have purchased a vehicle and David Shaffer made the process easy and smooth. David is very p Wilmington Used Cars. It has been about 18 years since I have purchased a vehicle and David Shaffer made the process easy and smooth. David is very personable and took his time answering all of our questions. RJ Whaley was also great to work with. I definitely recommend Parkway Used Cars. More

We were so pleased with the buying experience until we didn't receive our tags and title before the temporary ones expired. The car had not been inspected despite being offered for sale so they couldn't g didn't receive our tags and title before the temporary ones expired. The car had not been inspected despite being offered for sale so they couldn't get it registered. So now I have a beautiful, paid up, used car in my driveway that I am not going to be able to drive until somebody there corrects their mistakes. Besides the inconvenience of the situation, no one we talked to at Parkway has offered any sort of apology for this situation. More

I’ve been going to this dealership for 3 years with fair customer service! I went today to correct a mistake from a previous service appointment, now a happy customer. My service advisor was Michael Dedica customer service! I went today to correct a mistake from a previous service appointment, now a happy customer. My service advisor was Michael Dedicato who could be the best customer service advisor I’ve ever had at any car dealership in my 40 years of car buying! I would recommend him to all that want awesome service!! More

It was actually Parkway Subaru but they’re connected. In short, my experience was perfect. The car won my heart almost immediately, but the staff is chill and very knowledgeable about their cars, which I In short, my experience was perfect. The car won my heart almost immediately, but the staff is chill and very knowledgeable about their cars, which I found calming and comfortable. They bent over backwards to make my desired timelines work as well. I may never replace this car but if I do, Subaru is at the top of the list. More

WORST PLACE EVER TO BUY A CAR FROM. Within the first month I had to take the car back to the dealship from my car turning off while driving. Secondly there was a recall on my catalytic Within the first month I had to take the car back to the dealship from my car turning off while driving. Secondly there was a recall on my catalytic converter sine June 2022, I bought the car in October 2022 and didn't find out about the recall until I took it too Jeep to get a oil change. Just know to stay away from this dealership if purchasing a vechile. I would rate this dealership negative star if I could. More

Do yourself a favor, BUY SOMEWHERE ELSE! Sales manager always undervalued your vehicle by omitting factory options! Not willing to deal while making you think they care!!! Owner doesn't care Sales manager always undervalued your vehicle by omitting factory options! Not willing to deal while making you think they care!!! Owner doesn't care either and certainly doesn't beleive in the brands they sell as she drives a Range Rover, guess that's why they don't give you even average trade value for your vehicles! More

Thank you This was the most successful car buying experince i have ever had, where i walked away feeling like i had the best deal and nicest car and was not tak This was the most successful car buying experince i have ever had, where i walked away feeling like i had the best deal and nicest car and was not taken advantage of. Thank you so much for this experience Joanne, from start to finish, you simply made it my pleasure. I look forward to many returns and will definitely be referring customers your way. More