Parkway Ford of Lexington

I picked up my new SUV, not an ounce of wax on it, and the tank was just over half way filled. I got the truck home that night only to find the back up camera was broken. I notified my salesman who said the tank was just over half way filled. I got the truck home that night only to find the back up camera was broken. I notified my salesman who said he would call me back in the morning but never did. I ended up following up with the sales guy a few days later but nothing happened. I ended up driving the truck back home to Florida and currently having a Ford dealership here take care of the rear camera. I had a 30 day temporary tag put on the vehicle, but took numerous cat exit messages to the sales guy to find out when my new tags were coming. Needless to say, I got the “I’ll check with the sales clerk , which is code for I’m not doing anything, Three weeks later I finally sent the sales guy a text message and let him know I was upset and the dealership needed to go to DMV to get me the plates as I was in Florida and the temp tag was about to expire. It was one day away from my tags expiring and I sent the sales guy another text. He said he would check with the clerk in the morning. I waited until 1:00 in the afternoon and finally followed up with him. apparently he was with customers and could not get back to me. I guess once you drive a car off the lot, you are no longer a “customer.” I have 3 Ford vehicles in my driveway right now, and have had 8 Explorers previously. Worst service by far, and will NEVER buy another vehicle from this dealership. Too bad, the enjoyment of buying a new car turned into a disappointment. More

They were helpful, they were professional, courteously and did not waste our time. The vehicle we bought was /is amazing. I love my car! Thanks and did not waste our time. The vehicle we bought was /is amazing. I love my car! Thanks More

Whole process from calling for appoint to making appointment to getting the air bags changed was spot on. I definitely will deal with Parkway in the future. appointment to getting the air bags changed was spot on. I definitely will deal with Parkway in the future. More

This is a dealership that anyone must NOT take your car. They will lie to your face. They do NOT know anything about problems with cars. Please do have a warranty and even if you have one, they don't care They will lie to your face. They do NOT know anything about problems with cars. Please do have a warranty and even if you have one, they don't care because they do not know what they are talking about. Very Bad service department . The Tech will tell you one thing, then tell his manager something differ. More

Our buying experience with Parkway Ford was excellent. Fair negotiations, great financing, personal vehicle delivery. Sales and finance team were prompt in their responses. Very pleased with our purchase! Fair negotiations, great financing, personal vehicle delivery. Sales and finance team were prompt in their responses. Very pleased with our purchase! More

Excellent Service They answered all my questions and I received all the information that I needed. I felt so good about buying this car and it did not take long at all. They answered all my questions and I received all the information that I needed. I felt so good about buying this car and it did not take long at all. Justen was wonderful and the person (sorry I do not remember his name) was wonderful. More

Treated me fair and answered all my questions Pleased they took an interest in my desire to buy the right car and priced it right. Delivery was as promised and operational features of the car were Pleased they took an interest in my desire to buy the right car and priced it right. Delivery was as promised and operational features of the car were thoroughly reviewed. More

used Nissan Sentra got a fair deal on used car and excellent salesman. didn't have to spend a half a day at dealership working on a deal to purchase got a fair deal on used car and excellent salesman. didn't have to spend a half a day at dealership working on a deal to purchase More

Good service. Allowed long distance multi day test drive as I live far away. Then delivered the truck once deal complete. Solid pricing. Plus close to good BBQ! as I live far away. Then delivered the truck once deal complete. Solid pricing. Plus close to good BBQ! More

Not a fair price Paid too much after seeing step sons new Ram out the door new 39000. Big mistake, wish I could return the truck. For a little more I could have bought Paid too much after seeing step sons new Ram out the door new 39000. Big mistake, wish I could return the truck. For a little more I could have bought a Ram. More