Parkway Ford Lincoln

I took the car to have the battery checked for whether it was dead or not, since the service visit previous, to have the oil changed, said the battery was dying. During the previous service visit, I was tol was dead or not, since the service visit previous, to have the oil changed, said the battery was dying. During the previous service visit, I was told the battery could not be replaced under the warrantee unless it was dead. Therefore, I had to come in for this service visit to have the battery put on the tester. The tester showed the battery was dying but as still slightly above the minimum value to call it dead. For this reason, Parkway would not give me a replacement battery under the warrantee. Instead, I was told when the battery failed, Parkway would tow me in and replace the battery under the warrantee. Since I did not want to drive around with the vehicle knowing it was going to leave me stranded, I purchased a Die hard Platinum Battery and had it replaced last Sunday. I believe we all knew the battery was going to fail me but was disappointed that your service manager wanted me to get stranded before anything was done, Therefore, I replaced the battery at my cost to eliminate the threat of be stranded. In my eyes, this is poor customer service.. More

Parkway always provides excellent service! As a disabled veteran, I really appreciate their pick up and return system! I highly recommend them to all who desire great service! As a disabled veteran, I really appreciate their pick up and return system! I highly recommend them to all who desire great service! More

Car was brought in for warranty recalls (door latch recall was one of them). Door latch connector was broken during repair and not fixed or replaced and I never received a phone call asking if I would recall was one of them). Door latch connector was broken during repair and not fixed or replaced and I never received a phone call asking if I would like to have it fixed. The service report said the connector was broken already but the car never said the door was open prior to this "repair". When I picked the car up (afterhours on a Saturday) the car thought the door was open and would not turn off the dome light. This was draining the battery!!!! I had to remove the door panel and fix the issue the best way I could since the car was needed by my son who is in college. I have had decent experiences with Parkway up until this one and I was warned that things were going from good to bad at this dealership....now I know the facts. More

The service manager and staff were incredibly professional, efficient, and went above and beyond expectations! professional, efficient, and went above and beyond expectations! More

Efficient and professional service during the entire process. Our businesses will look forward to working with Parkway for all our future vehicle needs! process. Our businesses will look forward to working with Parkway for all our future vehicle needs! More

didnt do nothing and they had my car for two days. they gave nothing but excuses they gave nothing but excuses More

Friendly staff. Tim did a good job and was very kind. Good about making my issue resolved. Worked to resolve my issue right after having to come back. Tim did a good job and was very kind. Good about making my issue resolved. Worked to resolve my issue right after having to come back. More

Always a friendly serviceperson who keeps you informed about the progress. I feel like their assessment of my service is honest and fair. about the progress. I feel like their assessment of my service is honest and fair. More

Cleanest and most organized dealership I’ve ever been in. Best mannered employees. Went in for service and would highly recommend. Best mannered employees. Went in for service and would highly recommend. More

A young gentleman made a new key and programed the key for my daughter's car. He was very kind and knowledgeable. for my daughter's car. He was very kind and knowledgeable. More