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Parkway Ford Lincoln

Dover, OH

4.1
1,463 Reviews

311 Commercial Pkwy

Dover, OH

44622

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1,463 Reviews of Parkway Ford Lincoln

December 30, 2023

I took my Jeep in for several issues. Dropped it off because it was no longer drivable. Appointment wasn’t scheduled until January 2nd. They diagnosed my Jeep AND fixed it a week earlier. More

by Ashley Ridenour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Scott
Dec 29, 2023 -

Parkway Ford Lincoln responded

Hi Ashley! Thank you for your feedback on our team and your review of our store. We appreciate your business and look forward to serving you again. If you have any questions or want to schedule service, please call us at 330-343-6681. Thank you for being a part of the Parkway Auto Superstore Family! Have a great day!

December 30, 2023

They Cut my windshield tint removing old sticked I had to remove & adjust. a wiper blade arm that was removed & put back improperly Didn’t adjust tire pressure after rotating tires that I asked them to d More

by timothy.jackson5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember names
Jan 01, 2024 -

Parkway Ford Lincoln responded

Hi Timothy, Thanks for bringing this matter to our attention. We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please let us know if you would like to speak with the service manager and I can have him reach out to you.

December 30, 2023

Did a good job but communications could be better. Over all very good.Truck seems to fine. More

by rbrtmaj
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Scott
Jan 01, 2024 -

Parkway Ford Lincoln responded

Thank you for your feedback on our team and your review of our store. We appreciate your business and look forward to serving you again. If you have any questions or want to schedule service, please call us at 330-343-6681. Thank you for being a part of the Parkway Auto Superstore Family! Have a great day!

Happy New Year from all of us at the Parkway Auto Superstore!

December 29, 2023

Not very impressed they still can’t find what’s making the noise on driver side back wheel. George told me there was no noise kind of funny it’s still doing it. That’s okay though I won’t be back cause I More

by baniabrian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Scott
Dec 29, 2023 -

Parkway Ford Lincoln responded

GM Brian, and I apologize that you had a bad experience here at Parkway Superstore. I did speak with George regarding this, and he agreed that he didn't respond to the noise issue and feels bad with this. He also mentioned that he offered service credits for you to use for this. He would like you to reschedule so that we can get this noise issue handled for you. Thanks Jerry Moore General Manager Happy New Years!!

December 28, 2023

They were very helpful. I enjoyed the text updates of what was going on with my car More

by stotzer25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Q Q, George Scott
Dec 29, 2023 -

Parkway Ford Lincoln responded

Thank you for your feedback on our team and your review of our store. We appreciate your business and look forward to serving you again. If you have any questions or want to schedule service, please call us at 330-343-6681. Thank you for being a part of the Parkway Auto Superstore Family! Have a great day!

December 22, 2023

I purchased a set of tires recently and the back passenger tire's lug nuts were not tightened. I saw one of the nuts on my driveway and realized then that two nuts were gone. The rest of the nuts More

by chuck.moyer55
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph
Dec 22, 2023 -

Parkway Ford Lincoln responded

Oh my God, I'm very sorry that this happened. Please allow me to have your car picked up and we will check all wheels, lugs, everything for you. I will also be sending you a complimentary oil change for the inconvenience. I will meet with my service team and review this issue with them to assure that this doesn't happen again. Please call or email me your information so that I can send you the Certificate. Again, apologies but also want to thank you for sharing! Jerry Moore General Manager jmoore@parkwayfc.com Merry Christmas to you and your family !!

Dec 22, 2023 -

Parkway Ford Lincoln responded

Ok, I would still like to send you a complimentary oil change for your inconvenience. Please send me your info or feel free to call me @ 330-343-6681 x 321

December 22, 2023

service was very good i also both several vehicles at parkway i would recamand to my friends merry christmas More

by jr.bouscher
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Scott
Dec 22, 2023 -

Parkway Ford Lincoln responded

Thank You! And Merry Christmas.

December 20, 2023

Called in to schedule service on my daughters car for a recall. Service was able to be scheduled quickly to work around her being home from college. Everyone from scheduling to drop off and pickup was very More

by Erin D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David at Service check in
Dec 20, 2023 -

Parkway Ford Lincoln responded

Thank you!

Dec 21, 2023 -

Parkway Ford Lincoln responded

Thank you for your feedback on our team and your review of our store. We appreciate your business and look forward to serving you again. If you have any questions or want to schedule service, please call us at 330-343-6681. Thank you for being a part of the Parkway Auto Superstore Family! Have a great day! Happy Holidays to you and your family!

December 19, 2023

PEOPLE WERE VERY NICE. It was busy but did not take long for my car to be serviced. More

by drsam354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Morris
Dec 20, 2023 -

Parkway Ford Lincoln responded

Thank You !

December 18, 2023

Great customer service: Fast, Friendly and Knowledgeable! I would recommend this service department to anyone. More

by kraighost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Q Q, George Scott
Dec 18, 2023 -

Parkway Ford Lincoln responded

Thank You !!

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