Parkway Family Kia

Shout out to Service Manager,Brandy Votaw. Brandy demonstrated what Parkway Family Kia Service Department stands on in providing customer satisfaction. Thank you Brandy for all your help. Brandy demonstrated what Parkway Family Kia Service Department stands on in providing customer satisfaction. Thank you Brandy for all your help. More

My first review is on here read it. I was made to feel like they were going above and beyond. I recently bought a used car from parkway not family kia, the first vehicle I bought wa I was made to feel like they were going above and beyond. I recently bought a used car from parkway not family kia, the first vehicle I bought was a used Santa Fe, I had a max of 15 k I wanted to spend and I was up front about that. The sales rep wa able to make it happen with a recent trade. I test drove the vehicle and the engine light was on, we did paper work after I pointed that out and I was informed anything wrong with the vehicle would be handled by them at their expense. I was assured this by the sales director Demarcus, and with was to this was sales manager Ryan. The paperwork was completed and I went to my bank to pick up the check and when I returned it had not been fixed. I wasn’t rushing but said I would hold the check till it was done. This is when Demarcus came to me at the table with Ryan and Demarcus assured me it would be handled and no matter what was wrong with it it would be handed by them at their expense. As gentlemen we shook on it and I assumed he would keep his word. However he did not. After I was told the vehicle was fixed I picked it up, and a couple days later driving down 99 the engine malfunctioned and I called Josh who told me to bring it in and it would be handled cause he was there as well when Demarcus said it would be fixed. I was able to get it back to the dealer ship and put it in the shop. I was provided a loaner vehicle, and after about a month I checked on my vehicle when I took my wife’s kia to her services that we bought from foundation kia. I was informed by the service department that my vehicle needed a new engine and they were trying to reach someone from the sales department and had not been able to. I went back to the sales department and informed Ryan of what I was told. He told me not to worry about it he remembered Demarcus told it would be handled by them and assured me it would. A couple days went by and no word. I was fed up, my wife called and spoke to Demarcus who informed her that that a new engine would not be put in and we could get something comparable or our money back. We had a time to meet the next day and we waited for about 15 min before I went into the sales managers office and saw Demarcus and said I’m here for our 1pm meeting and he remembered. Demarcus put us Brady who is a great sales man. We were not able to find anything comparable and I was even willing to come up in price and asked that they meet me in the middle with negotiations. Negotiations were meet in the middle all of the five was by me and all of the take was by them. The sales director Demarcus did not speak to us again after meeting with him and him setting us up with Brady. Which was unfair to Brady cause he was made to clean up an empty deal made by Demarcus. Nice to know they don’t stand behind their word. I finally picked a vehicle and spent more than I wanted to but I wanted to just be done with this experience and done doing business with this company. Don’t do business with parkway family, hopefully it’s just the kia dealership that is like this but to be safe don’t go to any of them. I tried to give them the benefit of the doubt and be fair. More

I would like to thank Linda for her help with my selecting and buying a vehicle. She is very pleasant and easy to work with Highly recommend her! selecting and buying a vehicle. She is very pleasant and easy to work with Highly recommend her! More

As always I had the best service and Kevin was great. Explaining, wait time, and services needed. Parkway Kia rocks!! Thanks again Kevin. Explaining, wait time, and services needed. Parkway Kia rocks!! Thanks again Kevin. More

Got lucky and they had an inventory Carnival in stock. Went and test drove it. The vehicle was fine. The dealership was silly busy. Then the salesperson drops the bomb on me - a $15,000 upcharge on a Went and test drove it. The vehicle was fine. The dealership was silly busy. Then the salesperson drops the bomb on me - a $15,000 upcharge on a carnival. Absolutely ridiculous. We will order a carnival elsewhere. More

Reggie was really good sales person that really helped get me in the car that I needed for my daughter worked hard and professionally and I'm very satisfied satisfied got the deal wouldn't change it for t get me in the car that I needed for my daughter worked hard and professionally and I'm very satisfied satisfied got the deal wouldn't change it for the world If you need a car go there though work hard to get you in where you need the payment More

Lying and rude...best 2 words to describe the KIA side! Sales person lied to get me in there...worked a deal ..ran our credit on a car that had already been sold! Waited 30 minutes waiting for a sales man Sales person lied to get me in there...worked a deal ..ran our credit on a car that had already been sold! Waited 30 minutes waiting for a sales manager while I had my 2 small children with me...very high mark ups on the cars ..do your research before going there! More

My experience was quick and awesome. The salesman was very professional and patient. He had everything ready to go once I arrived at the dealership. He did not show to be frustrated even after we arrived very professional and patient. He had everything ready to go once I arrived at the dealership. He did not show to be frustrated even after we arrived to the dealership after business hours. The finance officer was also so helpful. More