Parkway Chrysler Dodge Jeep Ram - Service Center

No customer service Bought our van in December. Been trying to make an appointment and they don't return your call. Don't buy from this dealer if you want great custo Bought our van in December. Been trying to make an appointment and they don't return your call. Don't buy from this dealer if you want great customer service. More

Service department does not care whatsoever After waiting 3 months for a part so that I can have the navigation system working in my new truck that I've been paying for religiously all along and After waiting 3 months for a part so that I can have the navigation system working in my new truck that I've been paying for religiously all along and have not been able to use the parts finally in take the truck in today and mention to him that three months prior my truck was damaged in their parking lot that's a little scuff in a little dent should be covered under my warranty it's not anymore because three months ago was my one-year mark on my 2019 Dodge ram so I ended up arguing with the guy over that I convinced them to buff it out but they're not going to do anything about the dent that I am 100% sure they created I'm also a hundred percent sure that after explaining to him that if he didn't take care of this he was not going to have me as a repeat customer that they don't care $52,000 one time purchase from them it could have been for the rest of my life purchasing strictly through them but that doesn't matter to them repeat business apparently does not matter. And after waiting months and months and months to get a service that I've been paying for all the lawn they won't even program my key fob for free to the truck either nobody cares at all in the rental process I had to take a lift home this is the worst experience I've ever had with a dealership ever More

Worst Customer Service I had a part installed on my Jeep a year ago. Few months in, it starts acting up and stops working all together. Within this whole process they’ve bee I had a part installed on my Jeep a year ago. Few months in, it starts acting up and stops working all together. Within this whole process they’ve been giving me the absolutely run around and wasting my time. this part was under warranty for a year. Real weird they didn’t figure out the problem till after the fact it ran up and are asking a ridiculous amount. So I’m completely floored at this point. Get customer service involved and after well over a month we work out a co-pay. Come in today for my appointment and they hadn’t even ordered the part. Joe Coeling stated “Well the parts girls don’t talk to Service” well why did I make an appointment for today if you don’t even have the parts. THEN he says “well let’s get you paid out” so we go to his desk and asks for the original insane price to which I told him I talked to customer service and we figured out the copay. to which he responded “well it’s not in my notes” told him customer service talked to the manager and just said “we’ll you’ll have to call him Monday” so they we’re not prepared at all. Why make an appoinment for someone when you don’t even have the part??? Terrible customer service for months now. dealt with Joe Coeling a handful of times has had absolutely terrible customer service and he could care less. If he doesn’t want to deal with it, not his problem. The only good thing is the customer service I’ve contacted OVER THE PHONEz Other than that, this dealership is terrible. After MONTHS still trying to get this issue resolved and they have yet to do so. More

Car taken in 2x because they never fixed problem Had to take 2 days off of work because the first day they never even fix the problem. They were very rude I even called Chrysler corporate because the Had to take 2 days off of work because the first day they never even fix the problem. They were very rude I even called Chrysler corporate because they said the problem was fixed and it never was but they charged. Very corrupt keep your car longer than needed. Don't go here More

Oil change Parkway always is the bet dealership around for speedy service. I highly recommend the to all my friends. very service adviser I've had has been court Parkway always is the bet dealership around for speedy service. I highly recommend the to all my friends. very service adviser I've had has been courteous and kind. Always a pleasure More

Repair service I didn’t purchase my car here so I can’t review the salesman but I’ve had service done to my purchased Dodge Durango. I’m giving this a one because th I didn’t purchase my car here so I can’t review the salesman but I’ve had service done to my purchased Dodge Durango. I’m giving this a one because they actually quoted a repair that was in the 2,000. Ok, well it is what it is. I’m a women and I had my 4 year old with me (which I love the child entertaining room) but as I conversed with my husband about the repairs to give the ok to fix, I still had questions about the repairs. I returned to the service gentleman to find out that the quote was for some other vehicle. It wasn’t even for my car. What’s concerning is the paper work that he had in his hand had no vehicle vin number or even make model or my name on the quote. To my mind, they could have handed that back to the vehicle tech and I could have had things replaced that I never needed....”could haves” yes but I’m now unsure of how they make quotes. To risky to pay thousands for. More

car repair Very poor customer service. was put on hold 7 different times .Service representative kept screening his calls,when sitting at his desk.When calls whe Very poor customer service. was put on hold 7 different times .Service representative kept screening his calls,when sitting at his desk.When calls where transferred to Richard it would go rt to his voicemail and bounce back to the operator, her response was I don't get it,he's just sitting at his desk. The 8th time I called spoke to service mgr and problem was settled. More

Terrible service. Tihey told my pregnant wife who had an appointment to wait several hours..... terrible service, poor work too, they ruined my ignition, left me strand Tihey told my pregnant wife who had an appointment to wait several hours..... terrible service, poor work too, they ruined my ignition, left me stranded, won't return my calls... nice... More

Good experience I had my Jeep in for a recall and I thought the fix took a little longer than it should of other than that everyone was friendly and knowledgeable I had my Jeep in for a recall and I thought the fix took a little longer than it should of other than that everyone was friendly and knowledgeable More

Great Very great service by Kerri Kelly took care my problem very friendly outstanding work showmanship very nice and clean dealership showed me respect a Very great service by Kerri Kelly took care my problem very friendly outstanding work showmanship very nice and clean dealership showed me respect a very great person to have working for at this dealership More