Parkway Chrysler Dodge Jeep Ram

Unforgettable,Disrespectful and Humiliating Experience!!!! I went to this particular Chrysler dealership because this is not only the place that I have been receiving service for both of my Chrysler vehicles b I went to this particular Chrysler dealership because this is not only the place that I have been receiving service for both of my Chrysler vehicles but it's also close to home. I thought for sure that since I purchased two brand new vehicles from Chrysler in the past and I took all of my business to this particular dealership, then surely they would help me get into an affordable vehicle to get back and forth to work as my Chrysler Aspens transmission went out. I told my sales person Francesca Kucharek what I would be able to afford for a monthly payment, and could not go any higher because I was going through a divorce which left me financially strained. She told her manager George Giacona what my circumstances were and then came back with an answer a few days later. He agreed to put me in a loaner while they prepared this non-Chrysler vehicle (Ford Escape), for me but wanted me to pay close to $500 a month for a used vehicle, in which I already told them I couldn't afford. Not to mention, it wasn't even fully loaded, (just basics). After a few days of thought, I decided not to take their offer because someone else made me a better offer that I could afford elsewhere, so I call Francesca and told her my decision and she told her manager, George Giacona. Let me add also that Francesca Kucharek, took it upon herself to call my insurance company and tried to transfer my insurance, (without my permission). In turn he told her to call me and tell me that he is very angry with me and to return the loaner immediately. Mind you, I was at work when this call came in. I informed them that I would be there after work. When I arrived on the show room floor, George Giacona came out of the office and yelled at me saying, "I loaned you my car and this is how you repay me, by purchasing a car from someone else?" "Where's my car?" I said; it's right there! He then said; "give me my key!" He proceeded out to the vehicle to check it out and then came in and said in a very loud voice, so that everyone on the showroom floor could hear it......"DO ME A FAVOR AND NEVER DO BUSINESS HERE AGAIN!" I then said in a calm voice and demeanor, "OK, I won't!" He proceeded to rant loudly to make a scene so that everyone could hear it. Francesca was no where to be found, even though he called for her repeatedly over the intercom. To make matters worse, I went back through the messages that were left for me and found that George Giacona had called me and left a message demanding that I call him with urgency that day, to bring back the car. What he didn't realize was that he failed to hang up the phone and proceeded to talk, stating that you can't trust people like me, and that you have to stop caring about the customer and start putting your focus on the money involved. It's not about the customer, it's about the sales person making money! Francesca Kucharek was also in the conversation left in my messages, agreeing with everything he was saying! YES, I SAVED THE MESSAGE! This dealership and it's sales people get a GIANT ZERO when it comes to customer service and the customer experience!!! Clearly, it's all about their commission and the sale because could give less than a xxxx about taking care of the customers need!!! DO NOT PURCHASE A VEHICLE FROM THIS PLACE AND DO NO BUSINESS HERE FOR ANYTHING!!! YOU WILL BE VERY SORRY THAT YOU DID!!! Ms. D. Malone More

SERVICE DEPT IS AWFUL I went in for a recall today app was at 7 am but the Tech don't come in until 8am Why in the HECK you schedule app at 7am when no tech is there until8 I went in for a recall today app was at 7 am but the Tech don't come in until 8am Why in the HECK you schedule app at 7am when no tech is there until8am.I was there until almost 9:30 am for a 45 min job I set and watch the guy changed my air bag.He drove the car out at 9am but I did not receive my Keys until almost 9:30 am.I go here all the time for oil changes and no problems,but man the service dept SUCKS. More

Ruined car buying expereince Ruined the car buying experience! Went to purchase a new Renegade with Steven Salman - thought he was friendly so even though I was talking to several Ruined the car buying experience! Went to purchase a new Renegade with Steven Salman - thought he was friendly so even though I was talking to several other dealers, I decided to return to him since he was my first test drive. We worked out all the details, finance was a breeze, and it went downhill from there. After agreeing and signing, My trade-in was appraised and all was set. I ran home to grab the title so he could call me and say I didn't qualify for one of the rebates that would be an extra 1500. Ok, no big deal. I return with title only to informed that the interest rate he quoted me went up a pinch. Ok, no big deal. On my way home again, since I opted to go with my bank, I lose a $500 rebate. I complained and said this was making me unhappy. He talked with the General Manager and was able to offer me 300 back. I thought ok he is trying. I called and cancelled the insurance on my car and placed on the new car as he requested per the VIN number he provided. I was told my car was being driven up from OH and would be here the next day, two days at most. No call came the next day. No call came the 2nd day, so I called to see the status of my car only to be told there is no car. Sorry. They can try and find me another one but it might cost more. You mean to tell me you had me place insurance on a car you didn't even have secured? I was so mad and said just give me back my title and deposit. I was told they already cashed the deposit and no one was there today to write a check, I would have to wait a day or two. This whole experience has been a nightmare. This my first time ever buying a NEW car rather than used and this place was simply horrible. Beware!!!!! More

Repo company Got a call from our neighbor that a repo company was at our house, verified by our security cameras, we traded in a 2007 grand cherokee, the repo man Got a call from our neighbor that a repo company was at our house, verified by our security cameras, we traded in a 2007 grand cherokee, the repo man was at our house to repo the 2007, he texted me the signed off title, parkway never transferred the title, so some moron, is driving it stilled titeled in our name, PARKWAY YOU SUCK, 14AP17. More

Never received phone call with estimate or vebal authorizati Dropped off my jeep they said they would call me with estimates. I never received a call. Waited after 5 days I called them. Joe informed me all work Dropped off my jeep they said they would call me with estimates. I never received a call. Waited after 5 days I called them. Joe informed me all work was done but when they were investigating parking brake issue pads needed replacement and he said it would be $918. For rear brakes. Told him forget it- took to Belle tire for $320. Other work they did do without vebal authorization seems good. Just wish I would have got a call, to review and authorize. More

Quick lane oil change Went in on a busy Saturday morning, dropped it off and went to Tim Hortons next door to the West. By the time I got back, it was finished (45 min). Went in on a busy Saturday morning, dropped it off and went to Tim Hortons next door to the West. By the time I got back, it was finished (45 min). More

Service is awful The service department will try very hard to avoid your extended warranties you may have with a vehicle you bought in the past. Also service will sell The service department will try very hard to avoid your extended warranties you may have with a vehicle you bought in the past. Also service will sell you parts and service you will not need to just make a sale. Tried telling me my rotors and brake pads were pitted and worn out, charging me around $600 but they were done by another shop about 2 months ago and they looked fine.. If you need service work done here I advise you to know what your car needs first because they will try and sell you just about anything to make a profit, telling you parts are bad when they clearly are fine. Most of the people there are rude , unless they are trying to sell you something then they become your best friend. Sketchy dealership in my opinion. More

not a good test drive So I went here to test drive a few jeeps. It was crazy full of people being a day they are open later. There were bored kids and teens all over the wa So I went here to test drive a few jeeps. It was crazy full of people being a day they are open later. There were bored kids and teens all over the waiting room. Why not just keep them home? First off I noticed the sales person chewing gum, like a cow. If your going to try to sell me a car this does not seem professional. So he went and got the car for me to test. Then he tells me to just take it down hall road to the first turn a round then come back on the next turn around the other way. What? Thats not very far at all. I said I want to go to 94 and he said we don't let cars go on the freeway. I drive on 94 four days a week and not being able to test drive on it seems stupid. I suppose I could have gone on it since he didn't come in the car with me but I didn't want to waste anymore time because by that point I knew I wouldn't buy a car from them. The front parking lot area is also very crowded and busy. Its like a one way area and there are cars just stopping at the curb which makes it hard to back out of parking spots. I saw two cars almost get hit. More

Not very friendly customer service. I walked into parkway to return my lease right away the young lady said did you get it from parkway I said no and she said o we can't take it in if yo I walked into parkway to return my lease right away the young lady said did you get it from parkway I said no and she said o we can't take it in if you don't buy or lease another car and I said that don't make sense and the manager of parkway said we have way to many cars in the back and we can't take your and telling me I can only take the car back to the same dealership I leased it from. I will make sure I tell all my family and friends not to ever go to parkway More

On March 1st my well now previous car had decided it pretty much had seen its last day. On my way to work that day the check engine light started blinking at me. She had seen better days. I took her int pretty much had seen its last day. On my way to work that day the check engine light started blinking at me. She had seen better days. I took her into a local mechanic who looked at me and said it was time. So I requested Tuesday off of work so I could go to dealership. I chose parkway becuase I had been there before and they had seemed nice. Willing to work with my low credit score. I tried my hardest to do as much as I could over the phone. I contacted Ted Harvey and I explained to him I would like a SUV becuase i have a large family (myself, husband, teenager-17 who is 6'3" 305#, daughter -6 and my youngest-2yr old boy), in my family 2 of the children are still required by law to be in car seats. With my size family a SUV is the best fit. I also told Ted that I am "spoiled" and the car had to have remote start. I did the credit application over the phone, Ted contacted me right away and said he knows he can help me. My only other option I could see at that moment was a buy here pay here lot who rips you off. Well at least there you KNOW you are being ripped off. So I got excited to say the least I can get a real car. One worth of the rediculous high interest I have to pay from the hit of my under 500 credit score (due to 2 divorces). I rush outside cleaned out my Buick and rushed to the dealership. Ted has me sit with the complimentary coffee they offer and sign some paperwork, get copy of all my paystubs, my id, taxes, etc.... He did mention a SUV probably isnt going to be able to hapen because of my credit score ( issue 1) After aprox 10 minutes or so Ted comes to get me and asks me to take this Chrysler 200 for a test drive. A little confused as it was NOTHING of what I had asked for I took the vehicle for a spin. It did remind me alot of my 2001 dodge stratus I had years ago (brand new from Galenas dodge-oh i loved that car). I did notice while on test drive the car was not cleaned. Pet hair all over seats, crumbs, smudge on window. I figured surely they would go have it cleaned. Upon my return the the dealership and speaking to my husband knowing it is nothing of what we wanted/needed unfortunatly it "is what it is". I have to be able to get to my job daily, as I am the bread winner in my family. To continue to bring in the bread I need a reliable car. We would figure out at a later time how we would transport our family all around (most likely always taking 2 cars, because have you ever tried to put a 6'3" 305 lb person in the back seat of a 200?). I told Ted upon my return I would prefer NEW, he advised that was not possible. I told Ted again I need remote start (yes I am spoiled). I also pointed out that it was dirty. Ted took me back the the cubby of doom and proceeded with now the negotiations.. what type of payment, how much down yada yada. I told Ted I have no money down and my trade in (which by the way I had already told him on the PHONE and earlier), I explained I could not go above $300 (and truthfully that was a stretch hence why i was trying to lease). Ted had me initial some hand written scribble something or another and went to the "office". I had to go to a doctor apointment and asked Ted if he could continue the loan approval process NOW with out me there. He scooted into the office and said sure it should be ok they would call me if there were any issues. But if I didnt hear back from them all was good and come back. After the doctor I returned back to the dealership. Ted greats me and says CONGRADULATIONS YOUR HAVE A CAR. hmmmmm Go into cubby of doom, and get all the info. Does the car have remote start? Ted: No but we can work that out.me: Was the car cleaned? ted: is it dirty? me: umm yea ted i told you that! ted: well when can you bring it back? I will get it cleaned (folk this is when I should have RANNNNNN). Me: Ted I work, my late night at snap on tools is your late night. I work in Rochester Hills Ted 8-5 most days thursdays 8-8 and saturdays 8-3. In comes Miss Priss Finance lady, ok lets do your paperwork (mind you I am on the phone with my car insurance still trying to get it all transfered but everyone in this dealership was worried about leaving at 6). So MISS PRISS takes me to her office and starts the paperwork process, and asked do you want a warranty? Oh well MISS PRISS TED states that I had one still for 2 years and drivetrain for 5 years. She advises no you have a few months and drive train for 2. BUT folks she can sell me the LIFE TIME warranty and it will take my payment from #351.42 (i think thats the exact) to $437.19 (OMG wow what a bargin. so lets break it down. 1 used car 2011 low miles 20987 2. 21.92% interest 3. payment already $52 more than I wanted 4. Lied to by TED on warranty 5. Still on the phone with my insurance company being rushed through this process because they want to go home I am sure. 6. get NO proof of purchase at time of the purchase. BUT CONGRATS YOU OWN IT. Meet with Ted and 1 of the used car office deal makers (not sure of tech title) they proudly give me the keys and say have a good night. Yeah no not at all! *I get into DIRTY vehilce b/c apparently the over paid sales guys cant run a vacumm *No proof of purchase but they tell me my plate is transfered (IDK that it is b/c i still have not recieved the registration, cant go to secratary of state to get one b/c i have no proof its MINE) *The gas light comes on-are you kidding me I text Ted and he pulls up in another car asking me to bring it back tomorrow, sure Ted b/c I dont have a JOB. *I put gas in the DIRTY car and I then notice that as I open and close the door that TED ever so carefully opened for me before for test drive rubs and pops out the fender. hmmm *I was suppose to get a carfax on vehicle -- NEGATIVE *NO remote start *Oil life light comes on prompting me to change my oil before I even GET home 6 miles away. *It starts to rain--turn on the wipers and they are stripped and wethered (this is a joke) *All the tires are LOW on air. The very next day I obviously complain- 3/5/2014 Manager George calls me back, wow hes wonderful he is going to look at the car and "make it right". After another morning on the phone I call my husband and i tell him. It is best that you (he is much calmer than myself) come and get this car and take it to see George. My husband drops his work, drives to Rochester hills MI to pick up my car and take it to Clinton Township Parkway. He goes in to see George and Ted whom both already have the laundry list of issues. They of course blow smoke up his behind, but they say they show in their magic book that they did a oil change on it previously. They changed the wipers and even gave him the old ones. and for the love of god someone there knows how to push a vacumm in a car because they cleaned it. They confirmed the door was messed up and had body shop throw a quick fix on it and throw touch up paint on it. (psst it still isnt totaly fixed). and then they discount the new install of remote start to $100. They filled the tank (wow thanks b/c I just put the last $30 I had in it so how much gas did you give me?) My husband Ok so I deciede she is mine I am going to love her. On 3/08/2014 Take car in for the remote start install and spend another $100, again because I am spoiled and like to be warm! TODAY 3/14/14 Change oil light remote start that was installed on 3/14 wont work tire light on to put air in tires again and of course the door that still pops. I am beyond disgusted with this dealership, lack of customer care and resolving the issue. I have a car with NO paperwork, that if memory serves me correctly as MISS PRISS rushed me thru process I paid 14,505 for @ 21.92% apr for 72 months. Can you say bendover sweatheart because this is going to hurt. And now we are not going to use lube either. However Dorian Ford could of put me in if my impatient self could have waited 2 more days.... 2014 ford focus lease 12,000 mile per year fully loaded with my trade in 0 down with my under 500 credit score ready................................................ $249.00 a month. ADVISE GO TO DORIAN FORD. CHRYSLER HAS LOWERED THEIR STANDARDS. More