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Parkside Kia

Knoxville, TN

Overview
Reviews
4.9
1,531 Reviews
Call Dealership (865) 223-6733
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9929 Parkside Dr.

Knoxville, TN

37922

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Showing 1,531 reviews

September 27, 2023

Great experience. Xavier was so helpful with the entire process. I love my new Forte! More

by fdupes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier Walker
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September 27, 2023

So frustrated! Just an FYI- don’t bother trying to get repair work done at Parkside Kia- you wait for a month to get an appointment and then they call you back to c More

by tammymalena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordyn Craig
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Oct 01, 2023 -

Parkside Kia responded

Thank you for sharing your experience with us. After reviewing your profile, reading the notes in your profile, and listening to multiple phone calls from our advisors to you; none of the items in your review are accurate. We understand that it can be frustrating not being able to get an appointment as quickly as you would like, we do try to make every accommodation we can. Hopefully in the near future with our service expansion that is currently underway, we will have even more flexibility. However, when clients like yourself refuse those offers of accommodations, such as when we offered to have your tires put on, you told us you didn’t have the time to wait. Your service advisor and our fixed ops director have attempted to reach out to you multiple times, only to be hung up on. Many manufacturers have experienced similar issues with parts having longer lead times due to backlogs from shutdowns with COVID amongst other things. Unfortunately, we can’t always please everyone, no matter how much we do and I do apologize that this was the case here. If you would like to discuss further, please feel free to contact us. Respectfully, Clifton Lowder General Manager clowder@parksidekia.com

Oct 01, 2023 -

tammymalena responded

I absolutely did not say I did not have time to wait for tires! I left my car with Kia- went across the street and picked up a rental car so Kia could keep my car to work on it, only to get a phone call later that day saying I needed to come get my car because you didn’t have the dye and I needed tires but the shop didn’t have time to put them on! I returned my rental the next morning and picked up my car from Kia and went somewhere that did have time to put tires on! I then waited weeks for someone to call me to tell me the dye was in stock- I had to text the advisor to find out it was there! I asked if I could set up an appointment and was texted that he would call later before end of business. I received 1 phone call and answered- when I was told the next appointment date was another month out and I would have to drop my car off for service it upset me that I was going to have to get another rental car or wait another month. I received a text saying I could come in at 2:30 the following day and I accepted. I sat patiently in the waiting room for several hours while the car was checked.

September 23, 2023

Wife bought her sportage from parkside and the experience was so great. Service department is always nice and decided to purchase my K5 and process was quick and easy. More

by Anthony Detharidge
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristeena Rutledge, Zach Spicer
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September 22, 2023

When I had questions about the 2024 Seltos my wife and I bought, Mr. Lowder stepped in and took great care of us. He wants happy customers, and he has that in us… More

by akimball51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clifford Lowder, Justin Dople, Clifton Lowder
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September 14, 2023

The best dealership came in for service and bought a new car instead. Can’t believe it! More

by deetab12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelly
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September 14, 2023

The best dealership around. This is my third car cause I always get a deal. Service is the best! Can’t say enough about this dealer!!! More

by deetab12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly in sales , Haily Shively
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September 06, 2023

Working with Brandon was a pleasure. Rebecca, the online person, is who steered me to Parkside. Initially, I had issues with my original salesperson, but I returned and was pleased with More

by guru
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brandon Jordan
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August 31, 2023

Poor customer service on a brand new vehicle. Didn’t get the paperwork to my lending institution. When it was sent it was illegible. Went to get the car and had not been cleaned. There was an E More

by Krbmd
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Steven Abshire
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August 25, 2023

This dealership was fantastic. We were greeted and made to feel right at home. Our sales person Brandon Jordan was great to work with. Very personable and knew his stuff. The m More

by Vmfoote55
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Amber Smith, Brandon Jordan, Haily Shively, Clifton Lowder
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August 22, 2023

Excellent service and easy to work with. ..from the start of the process all the way to purchasing the vehicle, the staff was friendly and professional. More

by Craig
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Haily Shively, Chris Sharp
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