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Parkside Kia
Knoxville, TN
1,519 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,519 reviews
February 14, 2013
This is my 4th car from these guys, and they were great once again! Let me know when the new 2014 sorento comes out in the SXL package. May have to trade again. Thanks a bunch and keep up the good work. once again! Let me know when the new 2014 sorento comes out in the SXL package. May have to trade again. Thanks a bunch and keep up the good work. More
by CLIFF56
Employees Worked With
Dave sutton
February 14, 2013
I was treated very well, and the employee was very knowledgeable about the car i was buying. My overall experience was good I will recommend this dealership to my family and friends. knowledgeable about the car i was buying. My overall experience was good I will recommend this dealership to my family and friends. More
by rosaix57
Employees Worked With
Ismael Rosa
February 08, 2013
This is one of the best dealerships I have dealt with. From the minute I walked into the door until I left with my new Sorento (this is the 3rd new car I have bought from this dealer). Terry is an awesome From the minute I walked into the door until I left with my new Sorento (this is the 3rd new car I have bought from this dealer). Terry is an awesome saleman, not high pressure but works with you until you find the exact car you are looking for. Jeff is very knowledgeable and you can guarantee that you will get the best deal possible. Dave in Finance walks you thru completing the contract and takes the time to explain everything so that you understand all the contracts and legalities involved. I Would certainly recommend these guys over any other dealership in town. More
by buslady408
Employees Worked With
Terry and Dave
November 14, 2012
Management is poor and misguided and dishonest. They have told everything but the truth. From General Manager Jeff Potts on down and likely upward, ethics are lower thn I have ever been exposed to. told everything but the truth. From General Manager Jeff Potts on down and likely upward, ethics are lower thn I have ever been exposed to. More
by dtrentwood
Employees Worked With
Jeff Potts General Manager, J.D. Jackson, John Stephans and Dave Sutton of finance
August 23, 2012
They just lead me on promising financing, then after taking off work because I'm told he talked to the bank and wanted me to come back, I get there to have them only offer a car that is five years old. taking off work because I'm told he talked to the bank and wanted me to come back, I get there to have them only offer a car that is five years old. I said no and they flat out told me to hit the door! I will just go to a dealer with a larger and better inventory. More
by joey4100
Employees Worked With
Jeff
August 07, 2012
By far the worst buying experience I've ever had. Called ahead to look at a used vehicle, then arrived after an hour and a half drive to find out it wasn't even on the lot. They couldn't find the car or th ahead to look at a used vehicle, then arrived after an hour and a half drive to find out it wasn't even on the lot. They couldn't find the car or the keys, we were left waiting an hour. Then we ask about leasing a new vehicle, after pleading with us to work with them while pulling out of the lot, they made us a 'deal' on a car they either deliberately misrepresented, or the salesperson was uninformed. The process was extremely slow and dragged out the entire afternoon. Only after the paperwork was done did they inform us the vehicle was not all wheel drive, when we specifically went there looking for an all wheel drive vehicle. The salesperson then got snippy and lashed out inappropriately when we were upset. Tried to contact Ted Russell, his office never called back. My best advice is to stay away, I wish I did. More
by granite75
Employees Worked With
Sarah, Aaron
July 19, 2012
I recently came to Ted Russell Kia and worked with Willam.The service was great and the overall feel of the dealership is impeccable. This dealership is a must visit place, couldn't find better servic Willam.The service was great and the overall feel of the dealership is impeccable. This dealership is a must visit place, couldn't find better service anywhere. More
by Kinte2347
Employees Worked With
William Summey
June 24, 2012
We were shopping for a new Sorento. Mid-week we went to Ted Russell for our first visit and met with the Sales Manager. We already knew exactly the model and options we wanted, and had our current car to t Ted Russell for our first visit and met with the Sales Manager. We already knew exactly the model and options we wanted, and had our current car to trade. Stan told us he had located what we wanted, could get the car in a few days, and the offer was close to what I hoped to pay. It seemed like a pretty good deal. We returned the following Saturday thinking we could complete the deal when Stan comes up with an entirely different quote, considerably higher, of course. It was the old switch-aroo scam. When I said I wanted to go with the original written quote, Stan tells us, "Oh that was just fiction"!! In my opinion, he had no intention of honoring the first quote. Do not even consider a purchase from Ted Russell Kia. More
by elwood_p
Employees Worked With
Stan Shelton
March 27, 2012
Darrell, Brandon and J.D. were great to work with! I honestly didn't plan on buying -- just wanted a test drive. I was nervous because, as a single mother, I needed my payments to be in a certain ballpa honestly didn't plan on buying -- just wanted a test drive. I was nervous because, as a single mother, I needed my payments to be in a certain ballpark. However, I was very excited to know that I could proudly drive off with my daughter in a new car!!! Darrell was informative and seemed eager to help. I also thought everyone was very nice to my daughter -- which is the ultimate way to show customer service (at least in my book). Thanks all! I will definitely recommend this dealer and sales team! Stephanie, Elizabeth and Brutus (our new little red Kia Soul) More
by ritchism
Employees Worked With
Darrell Robinette, Brandon, J.D. Jackson
February 08, 2012
I went to Ted Russell Kia on a Sunday afternoon, with my lil niece & nephew in tote with the intention of buying another SUV. My salesperson was Don Peters and he was very knowledgable and eager to help me lil niece & nephew in tote with the intention of buying another SUV. My salesperson was Don Peters and he was very knowledgable and eager to help me with my car buying experience. He and I looked at several different makes of Kia's til I decided on the Kia Forte SX. All the way from test driving to signing the papers the staff at Ted Russell Kia was very nice and accomadating. The finance manager JD Jackson was also fantastic. I would recommend Don Peters at Ted Russell Kia to any of my friends and family that is in market for a new car. He is a non-pushy salesman and very knowledgable about the cars. Don has called me after the sale to see if I was happy with my purchase and JD also called and told me great news. It was a Sunday and the limited resources he had for that day, he had went to work on getting me a better interest rate on Monday he had got me a lower interest rate and lower payments. My experience at Ted Russell Kia was exceptional and Don went above and beyond to make sure I left a happy new Kia owner. More
by sassy1et
Employees Worked With
Don Peters
