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Parks Toyota of DeLand
DeLand, FL
441 Reviews
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441 Reviews of Parks Toyota of DeLand
July 20, 2013
NO service after the sale. sold me a defective brand new car and wont take responsibility for it. Monica Arcos there customer relations manager be littled me called me a liar and asked me to leave all becau car and wont take responsibility for it. Monica Arcos there customer relations manager be littled me called me a liar and asked me to leave all because wanted documentation that the dealership was no longer going to service the defect to my brand new car. This is negligance on there behalf and wont take responsibility. Do yourself a favor and dont buy a car from them. More
by beagle1988
Employees Worked With
Keith Williams, Monica Arcos, Victor Lopez
April 13, 2013
Do not buy from Deland toyota they will send you out the door in a car and weeks later you find out you were NOT ever financed for the car so i ask for my trade in back they told me NO so they put me in ano door in a car and weeks later you find out you were NOT ever financed for the car so i ask for my trade in back they told me NO so they put me in another six weeks later never got financed for that car either DEMANDED MY CAR BACK then I find out they sent my trade in to the auction (so they say) I go four days waiting to get my car back the truth be told THEY SOLD MY CAR to someone in Deltona.i get my car back but in the mean time Toyota pays off my loan at that bank.Bank tells me theres a mans name on the title with mine I bought this car brand new so my name was the only one on title until i dealt with toyota.Toyota jumped the gun they should have never did ANYTHING TO OR WITH MY CAR until the deal was final It was never final now theres a huge problem and If you ever want to talk to the general Manager FORGET the Salesman will shoot you ever where in between but never to the General Manager They say hes not there or he's busy the funny thing is my problem will stay as is UNTIL I SPEAK TO THE GENERAL MANAGER I dont think he has a clue what kind of people are working for him..you talk about a night mare and for the last three days a CAR SALESMAN calls me being rude telling e i need to do this and i need to that WHY would the salesman be calling me and not the finance department or the GENERAL MANAGER???????????? My car is pay off Toyota dropped the ball and the car SALESMAN is calling me????? PLEASE EXPLAIN THAT TO ME........very unhappy customer and word of mouth is what makes a business :) More
by badtoy
Employees Worked With
David Raihl
January 02, 2013
I emailed this dealership regarding a used car they had listed on their website. I received an email back asking me to call to schedule a test drive for this vehicle. I did call them and was told "o listed on their website. I received an email back asking me to call to schedule a test drive for this vehicle. I did call them and was told "oh, we sold that vehicle but we have others available". Of course, the other vehicles were not the same model I was inquiring about and they were more expensive. When I asked why the fact that they no longer have this vehicle wasn't mentioned in the email, they gave me a line that the office didn't know the vehicle had been sold. I guess the office still doesn't know because this vehicle is still showing on their inventory. I feel like they are playing the old bait & switch game. I had cash in hand and fully intended on purchasing a vehicle from this dealership, but I'm taking my business to a more reputable dealer. I don't play games with my money. More
by LuluBee
December 01, 2012
TOTALLY UNPROFESSIONAL WE HAVE BOUGHT FOUR CARS FROM DELAND TOYOTA IN THE PAST AND WILL NEVER STEP FOOT IN THERE AGAIN.THE ONLY GOOD THING I HAVE TO SAY IS SPENCER AND ADONNA WHERE THE ONLY POSITIVE ABO DELAND TOYOTA IN THE PAST AND WILL NEVER STEP FOOT IN THERE AGAIN.THE ONLY GOOD THING I HAVE TO SAY IS SPENCER AND ADONNA WHERE THE ONLY POSITIVE ABOUT YOUR DEALERSHIP. More
by lori.planz
Employees Worked With
Keith Williams
November 13, 2012
If you want honesty and ethical business practices, buy your car at some other dealership. Here, you will be lied to, and possibly worse... I made a deal for a Sienna using Cars.com and was in constant your car at some other dealership. Here, you will be lied to, and possibly worse... I made a deal for a Sienna using Cars.com and was in constant contact with my sales person, Greg Ashworth. For 2 weeks, we exchanged paperwork, including me sending them a copy of the loan check and the insurance rider on the vehicle I was to purchase. Greg assured me a tow hitch would be installed on the Sienna, and we agreed I would drive my 2 trades from Delray Beach, 200 miles away, to Deland on Sunday, October 21. When I was 30 miles away, I texted Greg, who responded that my Sienna was sold. When I arrived at the dealership, I was told the Sienna was sold on Friday, and NO ONE bothered to call or text me. They simply sold it out from under me and never told me. Not only that, but the hitch was not installed, and Greg never made mention that I would arrive and the car would not be ready as we had agreed. The GM at the time vowed to make it right, and said he would find me another Sienna. I felt better, and was confident that this GM was interested in doing the right thing. He knew that someone screwed up big time when they failed to tell me the car was about to be sold. Unfortunately, he then left the dealership 5 days later, and told me he hoped that Jack Rosen, the General Sales Manager, would do right by me. Fat chance. Jack made it clear in a phone conversation that making things right was not a priority, and then he stopped returning my phone calls. I found another vehicle online in Pennsylvania, only this one cost me $7000 more plus the shipping to have it brought to Florida. Jack Rosen and his crew care about one thing: making a quick buck. They don't care about the customer, and when they do wrong, they don't care about making it right. This is by far he WORST car-buying experience I've ever had. Take my advice - move on down the road and shop somewhere else. My transaction with the dealer in Pennsylvania went off without a hitch. More
by elliesmother
Employees Worked With
Greg Ashworth
October 01, 2012
Car buying doesn't have to be a bad experience! We can highly recommend DeLand Toyota. Shaun and Spencer were so helpful and focused on our needs. They didn't rush us and we made a couple visits before highly recommend DeLand Toyota. Shaun and Spencer were so helpful and focused on our needs. They didn't rush us and we made a couple visits before we purchased. The entire staff is very professional, willing to answer questions. They are good about following up and returning phone calls, too. During the process, we also dealt with your receptionist, Palmer, Adonna and Larry who did everything they could to assist us. When we had the body molding installed, we dealt with Service and Parts and they did a great job, too. This was a new experience -- never had a dealership that was so easy to deal with. More
by patandterry
Employees Worked With
Charlie Williams, Steve Canton, Amber Lowrey
April 25, 2012
The Daytone Toyota dealer wanted to upcharge me for a popular model, so I went to Deland Toyota instead, and I'm glad I did. I got a beautiful 4 Runner (not the model I started looking for) at a great p popular model, so I went to Deland Toyota instead, and I'm glad I did. I got a beautiful 4 Runner (not the model I started looking for) at a great price. The transaction was fast, simple, and no high pressure sales tactics, bait and switch, or finance with us, etc. Nice people, great car. More
by DaytonaGuy
Employees Worked With
Don't remember
February 04, 2012
Good overall experience. I would recommend this dealer for all your Toyota vehicle needs. Salesman was friendly and the entire staff were there to answer any questions I had. for all your Toyota vehicle needs. Salesman was friendly and the entire staff were there to answer any questions I had. More
by queden55
Employees Worked With
Sebastian. - Spencer
December 30, 2011
After doing research to purchase a new vehicle and after After doing research to purchase a new vehicle and after test driving the 2011 Toyota Camry, I decided to wait for the 2012 model to arrive. During After doing research to purchase a new vehicle and after test driving the 2011 Toyota Camry, I decided to wait for the 2012 model to arrive. During November and December I priced and test drove the Camry L including specifics that I wanted - undercoating, carpet mats, electronic entry, window tinting and Cosmic Gray exterior with Ash interior. I reviewed Edmunds.com, Kelly Blue Book and Auto Trader; sought online estimates; visited Courtesy Toyota, David Maus and Deland. I received the best treatment and the best out the door price from Deland Toyota. I am extremely satisfied and pleased with all aspects of this purchase. And I will highly recommend Deland Toyota to others. More
by sommer17
Employees Worked With
Cory Attwood, Shaun Carney
July 12, 2011
I needed to have routine maintenance performed. As soon as I arrived John was there to write up the order. He immediately turned the car over to a technician who performed all the tasks (oil change, tire as I arrived John was there to write up the order. He immediately turned the car over to a technician who performed all the tasks (oil change, tire rotation, fluid checks, etc.). The services were performed quickly and I was given a report on the condition of the car. Looking at the mileage and previous service history recommendations for future service were explained along with urgency and cost. I couldn't ask for better care. It is the reason I have been using this same dealer service for twelve years. More
by rtddvr10
Employees Worked With
John Defalco
