Parks Toyota of DeLand

Excellent Customer Service We bought our 2015 Prius in December 2014. Right from the start, Parks Toyota of DeLand provided excellent customer service, with no pressure. We we We bought our 2015 Prius in December 2014. Right from the start, Parks Toyota of DeLand provided excellent customer service, with no pressure. We weren't used to that from a car dealer. They even had a catered Customer Appreciation Dinner for new car buyers, where representatives from every department explained their functions and answered our questions. Bruce Hrabia continues to keep in contact with us, encouraging us to call him if ever we need to. I take advantage of the weekly free car wash, and Jolene is always there to greet me and does a great job in no time at all. Monica Arcos always takes time for an hello whenever I'm there and lets me know she'll be glad to help me with anything. I highly recommend the team at Parks Toyota - they are exceptional! More

Lack of disclosure/honesty salesperson not forthcoming with relevant info on vehicle. Asked for specific options on model to be found and delivered to this dealer for purchase salesperson not forthcoming with relevant info on vehicle. Asked for specific options on model to be found and delivered to this dealer for purchase on agreed to OTD internet price. Upon arrival requested vehicle options were missing. NO contact effort EVER made to disclose this which was submitted thru email to salesperson for confirmation days prior to visit also no mention on day of conversation. Tried to continue with the process to purchase after agreed to credit reduced price. Final figures reflect a little bump in amount financed amazingly passed off as doc stamps in the very same amount as the agreed to credit. Hmmmm? The doc stamp/bump quote was inaccurate for the purchase price in Florida of o.oo7xpurchase price. The general manager leaves his glass fishbowl to intervene with an inept explanation assuming we are all morons until proving otherwise and refuses to budge on this small amount. He was left holding something in his hand but it wasn't my cash. These places are all the same in my opinion, deceitful, dishonest, misleading, they are pathetic jokes and see customers only as numbers. DO NOT DEAL HERE. More

Amazing start to finish I wanted to write this review of my experience with Deland Toyota, start to finish this business went above and beyond for me and was extremely respon I wanted to write this review of my experience with Deland Toyota, start to finish this business went above and beyond for me and was extremely responsive via email. I worked with Tom via email for a few days and he was always extremely quick to respond to any questions I had and was always very professional. Shortly after I worked out the details with Tom via email I was introduced to my Amazing Sales lady Candice, she was sweet and nice and both her and Tom worked with my budget and they were able to help me get a little more for my trade in to help get me down to the number my family needed. When we arrived at the dealership the 2015 Toyota Sienna was waiting for us fully detailed and ready to go, Candice went on a ride with us and told us all about the features. We then came back signed some paperwork and we were on the road, every person we met or worked with was professional and really fantastic to deal with Tom and Candice are fantastic honest people who truly believe in doing what’s best for the Customer and have earned a customer for life with this experience.. To add to this during this process I was also working with 3 other dealerships trying to get the best deal most of them were pushy and borderline rude with how they handled things, I can agree I am a very aggressive negotiator being in the car business before I was not going to take anything but the best offer for everyone but other dealerships were out to make a quick buck and did not care about long term retention and that is where Parks Toyota of Deland excels. They have even followed up with me a few times via text to make sure I am completely happy with my purchase. More

Great sales team Bought a used tundra from Parks Toyota Deland would highly recommend to my friends and family as I was very pleased with the buying experience. Than Bought a used tundra from Parks Toyota Deland would highly recommend to my friends and family as I was very pleased with the buying experience. Thanks Parks Toyota of Deland. More

Fantastic through and through This was my first time buying a new car and the entire experience was amazing. Denise Hayes picked me up from work the day I was picking up the vehicl This was my first time buying a new car and the entire experience was amazing. Denise Hayes picked me up from work the day I was picking up the vehicle and made sure that any question I had was answered and then some. I recommend this dealership to everyone I know that's looking for either a New or Used car. 5 stars. Will continue to go through Parks for all future vehicle purchases. Couldn't be happier. More

Outstanding It's not often that a dealership will give you blue book value for a trade in. Denise helped me out tremendously to keep my payments where I needed th It's not often that a dealership will give you blue book value for a trade in. Denise helped me out tremendously to keep my payments where I needed them and from going upside down. I was able to get exactly what I wanted (even though they didn't have it on sight) the same day. Denise is the most relaxed person I have ever met in sales and it wouldn't have been the same without her More

Unethical, money sharks. Stay away at all costs.. I've done it again: I ignored other users reviews, and ah am I regretful more than ever! Here I am again full of frustration, rage and *extreme* shock I've done it again: I ignored other users reviews, and ah am I regretful more than ever! Here I am again full of frustration, rage and *extreme* shock at how low and UNETHICAL some people can get for making extra free dollars at the expense of uninformed consumers. All of this because I thought others do not understand leasing and that I can handle it better. But with unethical people, do math and logic really matter? Tom and his general manager, played every trick in their sleeves to perform a disgusting bait-and-switch on me. I had asked for a selling price and all fees of the car I'm interested in. Simple, right? Their answer was simple too. They gave me a great price without negotiation, they gave me approximately the True Market Value of the car. I thought it was fair, they will make a decent profit and I will get a good deal. Now here's something the average consumer does not know, that offer above is where the dealership job ends. The remaining part is financing the purchase. That is usually offered by captive companies such as Toyota Motor Credit or Southeast Toyota Finance. Once you agree on the car price, Southeast Toyota will finance you (whether for purchasing or leasing) and determine your monthly payment based on the car price and down payment. Leasing especially requires some knowledge to calculate the payment on your own. And oh boy, do unethical dealerships love leasing more than anything else in the world. They could inflate monthly payment and make money on your expense and the average consumer will still be proud of the "good deal" he got. Tom gave me this amazing yet reasonable total price. As a result, I turned down all other offers I had from other dealerships (I had told everyone that I'm contacting several dealers and Tom knew that). I then began discussing the lease terms with this unethical human being, or shark if you may. Based on our agreed price and my down payment, the monthly payment should have been around $80 a month. They sent to me an offer for $180 a month. Whew! That's an extra $100 a month. Where does this money go? To Tom and his manager's pockets. You know how much would that have been for the total lease, $3600 straight to their pockets, upfront. Take a step back and think with me: $3600 ABOVE what we agreed on initially would have gone in Tom's pocket. Why? Because they thought I was an uninformed consumer. I replied to Tom, called him out on all of his nonsense. I asked, "What is this Min. Drive Off (-)?" why is it being added to my cap cost? He says, it's something that "Toyota requires". Aha, I see. Why would Toyota add hidden fees?? They could have added it to the base price (!!) ... Anyway, I then ask, "I see you listed my graduate rebate as I asked, but when I add the numbers, it's not reflected in the total price'. He says, "these rebates do not actually reduce capital cost, but they are reflected on monthly payment". But my funniest moment is when I had asked, over email, "Could you breakdown the $1406.40 'Dealer/State' fees for me?" ... Wait Dealer/State fees? As if the state and dealer were one entity.. Anyway, the funny reply comes back "$899.95 dealer fees + $388.0 tag fee + $2 lemon law fee and downpayment tax $108.18 = $1405.12". I literally laugh out loud. The numbers he gave add up to $1398.13,and they do NOT add up neither to $1405.12 as he claimed in his email NOR to $1406.40 as he claimed in the offer. My experience so far was full of moments that fall beyond this world's math and logic basic laws. So I told Tom I would call him over the phone to discuss the numbers. I give them a call, and I call him out on every lie he gives me. Unprepared to deal with these straightforward confrontations, Tom starts to raise his voice gradually until he lashes out uncontrollably, triggering his manager to take over his call and say calmly, confidently "Hi Mr. XXX, I was hired by this dealership to improve its reputation, ever since I was hired we have been closing more sales and people are happy with us! Now what do you think of the deal Tom gave you?" I call out on every lie in that offer. Mr. Manager gets upset as well, you see, reputation does not really matter when $3600 of free dollars are threatened to vanish away in front of an informed customer. Realizing that he would not squeeze my hard-earned money out of me with his unethical tactics. He raises his voice and ends the conversation abruptly, saying "I do not want to do business with you." Hangs up, I call up Toyota and document my experience thoroughly, putting one more nail in this unethical pathetic already-dying dealership's coffin, hoping that the day Toyota realizes it needs to stop selling them their cars gets closer. Here's a funny fact for readers who took the time to read this review. This dealership would have made a *guaranteed* $413 NET profit in this transaction AT LEAST. And they do not have to do anything but receive my paperwork via fax. Is it only $413? That does not include secret dealer cash the Toyota offers periodically to dealers, so if Toyota was offering $750 dealer cash, they would have made $1913 gross profit in this single day. More fun facts, the car I was interested in was not even on the dealership's lot yet. Meaning that they have not paid any interest at all for renting it on their lot. It would have been pure profit for them. But man, these greedy despicable instincts must have been really pronounced in their genes makeup to pass on a decent profit and battling for a $3600 extra undeserved cash. Pathetic and deplorable. More

Excellent dealer ! EXCELLENT service. Went to service my wife's Venza with a nail in a tire also. Leo Uliana did everything and when the tire needed to be replaced and EXCELLENT service. Went to service my wife's Venza with a nail in a tire also. Leo Uliana did everything and when the tire needed to be replaced and they didn't have it, Leo went out of his way to make sure they got the car fixed without me having to go back and forth. I had my son with me and he played and watched cartoons in a kids area. Very nice dealership. Highly recommended. More

HORRIBLE! BEWARE! Don't buy from here. Horrible customer service. Liars and thieves. Once in the back room with the finance crook they change your price and interest ra Don't buy from here. Horrible customer service. Liars and thieves. Once in the back room with the finance crook they change your price and interest rate. All fake smiles acting like they want to give you the best possible deal. But once the car is purchased and that's when their scam and tricks occur. Never again. You have been warned! Bought a car from toyota of Orlando and had a totally different experience. More

dealer I will never buy another Toyota from u non professional people who think they have to treat u like dirt because your nationality I will never recommen I will never buy another Toyota from u non professional people who think they have to treat u like dirt because your nationality I will never recommend any body to go here they tell you what you wanna hear but can't keep no promise go to coggin Honda good people More