Parks Lincoln of Tampa - Service Center

Greatest Service I've ever experienced. Just stopped in to asked if they could see what I did to my navigation system, which is still under warranty, and they took my car in immediately and Just stopped in to asked if they could see what I did to my navigation system, which is still under warranty, and they took my car in immediately and started checking it out. They did advise me I might have an hour wait which I didn't mind. I truly expected the service dept. to tell me I needed to set up an appointment and was so impressed that they took my car in immediately!! Wow, that's a first. They couldn't diagnose it that late afternoon so set me up in a rental (loaner) car that afternoon and said they would be in touch. It took 2 days to diagnose, get the part and complete the repair but communicated with me so I knew what was going on. When my car was ready Pat Nunez even spent additional time with me explaining what had been done and even went over unrelated questions on how different things worked in the vehicle. As far as I'm concerned they should get a 10 star rating; that is how much I was impressed and appreciated the extraordinary service I received with extra credit to Pat Nunez. Thank you to all in the service dept. (and the rental specialist were great too) They are one great team. Brenda Gilbert More

Larry Mills was great, the price quoted over the phone was the exact price when service was complete. I have them look over a few additional things on my car, they found the problem and also fixed the pro was the exact price when service was complete. I have them look over a few additional things on my car, they found the problem and also fixed the problem. Thanks Larry and your team, job well done. More

My name is Andrena Woods, I have been getting my Lincoln My name is Andrena Woods, I have been getting my Lincoln serviced there for a few years and each time I have requested Mr. Larry Mills. His kindness My name is Andrena Woods, I have been getting my Lincoln serviced there for a few years and each time I have requested Mr. Larry Mills. His kindness and concern for me and my Lincoln makes me want to come back to him every time. I have a 2005 Lincoln Navigator , that I bought somewhere else, but he treats me as if I have a 2014 bought there. I must mention that I do live in the deep south of St. Petersburg by the Skyway Bridge. but because of Larry's serve to me each time I am willing to come back. You guys have a jewel there. Thank you, Larry Mills Stephen & Andrena Woods More

Larry Mills has been an incredible service manager fro us for many years. He is honest, reliable, and someone who goes beyond expectations to make things right. I would recommend Parks Lincoln (and especia for many years. He is honest, reliable, and someone who goes beyond expectations to make things right. I would recommend Parks Lincoln (and especially Larry Mills as a service coordinator). More

I needed an oil change and requested detailing as well. They were able to provide me with a loaner, which was wonderful. The car looked amazing when I picked it up. I saw some friends later and they commen They were able to provide me with a loaner, which was wonderful. The car looked amazing when I picked it up. I saw some friends later and they commented that my MKX looked like I had just driven it off the lot! Great work. More

Mr. Larry Mills, has great customer service skill nothing beneath outstanding "one of the best customer service representative I've know in sometime". He answer all my questions and suggested if I had ongoi beneath outstanding "one of the best customer service representative I've know in sometime". He answer all my questions and suggested if I had ongoing issues call or bring my vehicle back for service. Parks Lincoln staff is awesome. Thanks for the ongoing support More

Larry Mills, Assistant Service Manager, was very helpful Larry Mills, Assistant Service Manager, was very helpful with getting the proper people involved to quickly examine my cracked windshield and to list Larry Mills, Assistant Service Manager, was very helpful with getting the proper people involved to quickly examine my cracked windshield and to listen to our feelings that it should be a warranty problem, not a crack caused by road damage. They were able to contact the proper people at Ford to explain the situation and convince them that even though Lincoln does not normally cover glass damage of this nature as a warranty item, this was indeed a very unusual situation and Ford agreed to support their findings. The parts were ordered promptly and they were ready for me when I brought the car back. They issued me a loner car while my car was being repaired and completed the work within the time frame they promised. Everyone we came in contact with at Parks Lincoln were very friendly and helpful and I would not hesitate to take my car back there for service. More

My car took longer than expected to be fixed and Larry made sure to keep me notified of what was going on. He made sure I had a rental car to drive the entire time my car was in for service. made sure to keep me notified of what was going on. He made sure I had a rental car to drive the entire time my car was in for service. More

Service began immediately upon arrival and completed in less than 1 hour. Reception was very professional, All service and inspection was done as required. Car was washed and cleaned beautifully. Larry Mil less than 1 hour. Reception was very professional, All service and inspection was done as required. Car was washed and cleaned beautifully. Larry Mills is a top notch Service Manager. More