Parks Lincoln of Tampa - Service Center

"Exceptional service from a very exceptional employee" I want to thank Dawn Kaps for her truly caring demeanor and excellent customer service. She is an absolute delight to work with and her kind spirit sp I want to thank Dawn Kaps for her truly caring demeanor and excellent customer service. She is an absolute delight to work with and her kind spirit speaks volumes. Without question, Dawn is the most helpful and knowledgeable employee at Parks Lincoln Of Tampa. Dawn goes above and beyond to make your experience pleasurable in every capacity. Dawn, I want to say how much I appreciate your genuine eagerness to solve issues and to make me the customer feel #1 at all times. I would highly recommend Parks Lincoln Of Tampa because of one key employee......Dawn Kaps. She is the absolute BEST!!!!!! More

Good service department. Larry Mills is an excellent service representative. He is the reason I go to Parks Lincoln in Tampa. I know I can trust him to do the work my car nee Larry Mills is an excellent service representative. He is the reason I go to Parks Lincoln in Tampa. I know I can trust him to do the work my car needs and to charge a fair price. In addition, I know my MKX is safe for the road when I travel. More

Excellent Service Report The service provided by Parks Lincoln over the two years I've owned my MKS has been impeccable. They are flexible in scheduling service; prompt in ge The service provided by Parks Lincoln over the two years I've owned my MKS has been impeccable. They are flexible in scheduling service; prompt in getting the work done; and great communicators if there is a delay for any reason. Larry Mills sets the standard for customer service and has provided outstanding support whenever I've needed regular or special service. I would highly recommend this dealership and vote for Larry as Service Manager of the Year. J. Rossman More

Excellent experience Larry was very personable and had the paperwork ready for me when I arrived. The waiting area at this dealership is very comfortable and makes the exp Larry was very personable and had the paperwork ready for me when I arrived. The waiting area at this dealership is very comfortable and makes the experience that much more enjoyable. Larry was on top of an issue with my vehicle and let me know what my options were, he is customer oriented and makes having my vehicle serviced more of a pleasure than a chore. More

Larry Mills - Great job!!! I had the unpleasant experience of having a blowout on my brand new Fusion Energi SE and my Roadside Assistance towed me to the nearest dealer which w I had the unpleasant experience of having a blowout on my brand new Fusion Energi SE and my Roadside Assistance towed me to the nearest dealer which was Parks Lincoln of Tampa. First thing the next morning I received a call from Assistant Service Manager Larry Mills to let me know they had assessed the damage and provided the cost to have a new tire put on the vehicle. What a great experience it was, very pleasant and accomadating and pricing for the tire wasn't any different than if I had gone to a tire shop. When I picked the vehicle up they had even cleaned it inside and out! Thanks Larry for the great service even though I didn't buy my vehicle from Parks you wouldn't have known that based on the fabulous service they provided!!! More

Joe B. JUST GREAT As always Larry Mills & Pat Nunez treated me like one of the family. I constantly receive, not only great service, but friendly services. When our car As always Larry Mills & Pat Nunez treated me like one of the family. I constantly receive, not only great service, but friendly services. When our car needs some repair we are always asked if we want them to continue before any work is done. We always receive the best possible customer services from Parks Lincoln, More

Check work done at another facility On 7/24 I took my car to be checked for work that was done at a different facility. I was so upset when I arrived at parks from the other place .that On 7/24 I took my car to be checked for work that was done at a different facility. I was so upset when I arrived at parks from the other place .that when Dennis came to ask what service I needed he went above and beyond.he had the technician Pat to check my car. The repair work was a brake booster. After checking they said the relay switch needed to be adjusted. After picking up my 2007 Lincoln mkx I drove it for about 8 miles.when breaking my brakes made a awful sound and the whole front of my car under the hood started viberating so so bad. I took it back to Dennis he then drove it and took it to Pat. Dennis felt it wasn't safe for me to drive. He then put me in a loaners car.Thanks so so so much to him and Pat they found the issue from the other facility. With there knowledge I am now driving a very safe mkx again. DENNIS and PAT ARE WONDERFUL PEOPLE I More

Service My recent regularly scheduled service visit was handled quickly and efficiently. The work was done in the time frame promised and everyone I dealt wi My recent regularly scheduled service visit was handled quickly and efficiently. The work was done in the time frame promised and everyone I dealt with was polite and friendly. More

Excellent Service Larry Mills and the entire staff provide excellent service every time. Larry is friendly, efficient, and helpful. I feel very confident placing my Larry Mills and the entire staff provide excellent service every time. Larry is friendly, efficient, and helpful. I feel very confident placing my vehicle in his care. More

Rating dealer's service I had an air bag problem and Larry Mills helped me to alleviate the problem. Larry did not have the needed part so I was given an Enterprise rental v I had an air bag problem and Larry Mills helped me to alleviate the problem. Larry did not have the needed part so I was given an Enterprise rental vehicle provided and paid for by Parks Lincoln. The next morning, Larry call early and told me that the car was repaired and I can drive to Parks to pick up my car. When I got in the car, the air bag light did not illuminate which illustrated that the air bags worked properly. Larry was as usual, very helpful. I travel a long distance to get service whereas there is a Lincoln dealer closer but I travel a long distance because of Larry Mills. More