Parks Lincoln of Tampa - Service Center

Mr. Larry Mills, has great customer service skill nothing beneath outstanding "one of the best customer service representative I've know in sometime". He answer all my questions and suggested if I had ongoi beneath outstanding "one of the best customer service representative I've know in sometime". He answer all my questions and suggested if I had ongoing issues call or bring my vehicle back for service. Parks Lincoln staff is awesome. Thanks for the ongoing support More

Larry Mills, Assistant Service Manager, was very helpful Larry Mills, Assistant Service Manager, was very helpful with getting the proper people involved to quickly examine my cracked windshield and to list Larry Mills, Assistant Service Manager, was very helpful with getting the proper people involved to quickly examine my cracked windshield and to listen to our feelings that it should be a warranty problem, not a crack caused by road damage. They were able to contact the proper people at Ford to explain the situation and convince them that even though Lincoln does not normally cover glass damage of this nature as a warranty item, this was indeed a very unusual situation and Ford agreed to support their findings. The parts were ordered promptly and they were ready for me when I brought the car back. They issued me a loner car while my car was being repaired and completed the work within the time frame they promised. Everyone we came in contact with at Parks Lincoln were very friendly and helpful and I would not hesitate to take my car back there for service. More

My car took longer than expected to be fixed and Larry made sure to keep me notified of what was going on. He made sure I had a rental car to drive the entire time my car was in for service. made sure to keep me notified of what was going on. He made sure I had a rental car to drive the entire time my car was in for service. More

Service began immediately upon arrival and completed in less than 1 hour. Reception was very professional, All service and inspection was done as required. Car was washed and cleaned beautifully. Larry Mil less than 1 hour. Reception was very professional, All service and inspection was done as required. Car was washed and cleaned beautifully. Larry Mills is a top notch Service Manager. More

I brought my Mercury Mariner SUV in for its 90k tune-up on 12/5/13 and as always I had a wonderful experience with the Parks Lincoln service department. I spoke with Bill Mitchell the day before to get a c on 12/5/13 and as always I had a wonderful experience with the Parks Lincoln service department. I spoke with Bill Mitchell the day before to get a cost estimate. He was very thorough in explaining the various services my SUV needed, as well as an estimate for the cost. When I brought it in on the day of servicing, Mr. Mitchell was scheduled to be off that day, but he had left explicit instructions for other service members as to what we had discussed. I had worked with Larry Mills before and again, he took me under his wing and referred to Bill's information when we discussed what items we were going to have done that day. It is always a pleasant experience to pull up in the always clean service area, with the astute service greeters, always saying good morning and being very helpful as I waited to speak with Larry. I have complete confidence in all work done on my SUV by the Parks Lincoln service personnel. I know they strive to take good care of me, and my SUV. This is my fourth vehicle purchased and serviced by Parks (formerly Northgate) Lincoln Mercury -- and the excellent service I receive is the reason I'll always purchase my vehicles from Parks! More

Larry as always provided me with outstanding service and explained the results of the multi point inspection. Like the dealership as you are treated with courtesy and friendliness. Like this dealership. explained the results of the multi point inspection. Like the dealership as you are treated with courtesy and friendliness. Like this dealership. More

My overall experience was excellent. Larry Mills was courteous and extremely helpful in geting my vehicle serviced in a timely manner and ensuring that the work was done to my satisfaction. Joe, the Ser courteous and extremely helpful in geting my vehicle serviced in a timely manner and ensuring that the work was done to my satisfaction. Joe, the Service Technician, was outstanding and went the extra mile by staying late to make sure that my Navigator was running perfectly. Joe is to be commended for his knowledge, skill and work ethic. Both Larry and Joe are a credit to the dealership and I thank them both. More

Always a great experience been using this dealership for years. For both my F-150 and my Mercury for service and sales. Larry Mills always treats my family right. years. For both my F-150 and my Mercury for service and sales. Larry Mills always treats my family right. More

My wife and I can't say enough good things about this dealership. The service personnel are absolutely outstanding and I must not forget those in the body shop. I doubt other dealerships have such a gr dealership. The service personnel are absolutely outstanding and I must not forget those in the body shop. I doubt other dealerships have such a great staff. I could take our car for service to Lakeland, much closer, but for all service work, we'd rather go to Parks. Notwithstanding that is where we purchased our MKX. We have now bought two of the MKX from Parks and have not regretted either for a minute. I praise this dealership to all those interested in buying a Lincoln product. Our next vehicle, not only will be an MKX, but will also be purchased from Parks. When you happen upon a great business, run by professionals, you can't look elsewhere. J. Bearden Valrico More