Parks Lincoln of Tampa - Service Center

The collision center is not customer oriented. Feed back is non-existent. Had to wait 3+ months to get my car repair. Was told that there were a backlog on parts. However when I called corporate, Feed back is non-existent. Had to wait 3+ months to get my car repair. Was told that there were a backlog on parts. However when I called corporate, my part was expedited. I had to always initiate a call to my service rep. and was always told to hold on so he can check with the guys. It seems like if I didn't call often my car would probably still be on hold, totally unsatisfactory. Finally got my car, upon inspection most of the seal was hanging off the area that was repaired. This should have been taken care of before pick-up. So that tells me that the job was rushed and not carefully inspected after the repair. Had to return the car the next day to fix the problem. The door that was repaired have an issue of not closing properly. Before the repair I could close the door easily, now I basically have to slam the door to close it. Don't really want to take it back there to deal with the same personnel or shop. This is totally unsatisfactory. For future reference please keep your customer updated on progress instead of silence....... And make sure there's a thorough inspection before releasing the car to the customer. More

She took my car forever and still made me feel sorry for her. That is customer support right there. That girl was so good I wanted to buy her a Lincoln. her. That is customer support right there. That girl was so good I wanted to buy her a Lincoln. More

Always great service. Care about their customers and friendly. Great service center to get your car serviced Care about their customers and friendly. Great service center to get your car serviced More

Everything was perfect. They did more than I asked for them to do. Pick up and drop off was flawless. Thank you. They did more than I asked for them to do. Pick up and drop off was flawless. Thank you. More

Always very friendly and understanding . Service advisor Dennis is always very helpful and attentive to needs and issues. Service advisor Dennis is always very helpful and attentive to needs and issues. More

Parks Lincoln is always friendly and professional. They keep you informed of the status of the work being performed on your vehicle. They keep you informed of the status of the work being performed on your vehicle. More

Good, dependable service. Always keep in touch on progress of work. Always good experience with them. Always keep in touch on progress of work. Always good experience with them. More

I always have good service. With all the reps. But Troy goes over and above. He looks put for the customer. He's calm and patient. I was shocked most of my work was covered With all the reps. But Troy goes over and above. He looks put for the customer. He's calm and patient. I was shocked most of my work was covered by my warranty ! Very happy to get that break. Thanks Lincoln! More

Best service and service technicians I have seen in A very long time, Thank You very long time, Thank You More