581 Reviews of Parks Lincoln of Tampa - Service Center
I love my Lincoln. I like the collision department. Everyone was very helpful. My car is beautiful again. Thanks 🙏 I like the collision department. Everyone was very helpful. My car is beautiful again. Thanks 🙏 More
Excellent service! Love the valet auto service, very convenient. Always keeping me informed of everything. Love the valet auto service, very convenient. Always keeping me informed of everything. More
My past few experiences there at Lincoln has not been good. My service advisor does not always exemplify the best customer service, especially when you first walk in. Instead of greeting you with a good good. My service advisor does not always exemplify the best customer service, especially when you first walk in. Instead of greeting you with a good morning or good afternoon, she will either say I'll be with you.......or she won't say anything and then will eventually let you know that she'll be with you as soon as she can. She just seems very overwhelmed MOST of the time until your vehicle is done and ready to go. More
Great customer service and knowledgeable employees. I have never had a bad experience at this dealership I have never had a bad experience at this dealership More
If I could actually leave minus 100 stars this is what they would get. The Service Department admin is rude and hangs up on you. Zero accountability at all levels. From the time I dropped my Linc they would get. The Service Department admin is rude and hangs up on you. Zero accountability at all levels. From the time I dropped my Lincoln MKS for services, very shady with prices to repair car. I looked into getting a rebuilt engine. I asked for an estimate in writing for a used and remanufactured engine and received one written on a Ticket by the salesperson Richard Harris. I called two other Lincoln dealerships to compare prices and Lincoln was overcharging me and tripling their price for the same used and Remanufactured engine. Overcharged us by double for repair services they said they rendered. We were told it would be $276 to diagnose and this amount goes towards repairs and then we were told it would cost $400 to replace the head gasket. I had a dispute with the Service Repair Charge Richard added to the bill to purchase a Certified pre-own car. They added $850.00 to the sales document, then the disrespect began. I feel this because I am an African American woman who was with a young Caucasian woman. Harris and this finance guy began talking to the Caucasian woman and totally ignored me at the table like I didn't even exist at this point. Mind you, I am the one who is purchasing the vehicle with my cash money. I brought it to their attention loudly and shared I would NOT buy anything from them because they are disrespecting me. I got a tow to get my Lincoln. There was a very rude and unprofessional person, Sydney, at the Service Department desk who was only concerned with getting off work at 5 p.m. and shared she has to be at dinner. Her manager shared for her to charge us the $676.00. Where is our invoice for services supposedly rendered? Why were you charging us triple for the used engine and the remanufactured engine? Why are your employees rude and disrespectful? It’s because your business is dishonest and cannot be trusted. More
Excellent Service provided 100% of the time. They always go above and beyond to make sure my issues are corrected. The facility waiting area is always clean, comfortable, and inviting. Their cus They always go above and beyond to make sure my issues are corrected. The facility waiting area is always clean, comfortable, and inviting. Their customer service is top notch. More
It was a pleasure having your team take care of my car very friendly and professional. very friendly and professional. More
Great service and very professional. Savannah kept me completely informed as to what was going on and set up to have my car picked up and delivered. Thank you! Savannah kept me completely informed as to what was going on and set up to have my car picked up and delivered. Thank you! More
You are treated the best at Park Lincoln Going in for service is quick and immediate Asked for a demonstration of assisted parking and was given a demonstration using my car in the parking lot. We are ve service is quick and immediate Asked for a demonstration of assisted parking and was given a demonstration using my car in the parking lot. We are very happy driving our Nautilus. More
It took longer than anticipated for the oil change. Typically takes 1hr max but it took 3hrs this time. However, they’re communicative which is appreciative. Typically takes 1hr max but it took 3hrs this time. However, they’re communicative which is appreciative. More