Parks Lincoln of Longwood - Service Center

Courteous, professional and efficient process from scheduling to drop off and pickup. Service duration was prompt and the maintenance report was very detailed. scheduling to drop off and pickup. Service duration was prompt and the maintenance report was very detailed. More

Excellent service, knowledgeable advisors, the waiting area is immaculate and very accommodating including entertainment and snacks. area is immaculate and very accommodating including entertainment and snacks. More

The dealer was excellent in accomplishing all that was needed. Casey was terrific.in his role of managiing the process. needed. Casey was terrific.in his role of managiing the process. More

Reliable service. Trustworthy service manager. They don’t try to hardball you on anything you don’t truly need. Trustworthy service manager. They don’t try to hardball you on anything you don’t truly need. More

I am very satisfied. Friendly and extremely comfortable surroundings. Trusted service attitude and quick turnaround service. Friendly and extremely comfortable surroundings. Trusted service attitude and quick turnaround service. More

Excellent : They found the problem was not a component to replace but a software upgrade. This saved a lot of time and money. The fix was free. replace but a software upgrade. This saved a lot of time and money. The fix was free. More

After having engine & tire replaced, I left a live message for my SA to return my call, for one last question. A day and a half later, still waiting for that call, please. message for my SA to return my call, for one last question. A day and a half later, still waiting for that call, please. More

I had an amazing experience at Parks Lincoln of Longwood! Camden and Robbie were absolutely outstanding, professional, knowledgeable, and genuinely kind throughout the entire process. They made everything sm Camden and Robbie were absolutely outstanding, professional, knowledgeable, and genuinely kind throughout the entire process. They made everything smooth and stress-free, and I truly felt taken care of. Thank you both for going above and beyond. Highly recommend this team! More

I receive coupons in the mail for my oil changes from Parks I guess because I have gone there for a long time and my oil gets changed every 3,000 miles and I always bring my own oil, the coupon includes Parks I guess because I have gone there for a long time and my oil gets changed every 3,000 miles and I always bring my own oil, the coupon includes the oil filter, tire rotation, brake inspection, multi-point inspection report, top off all fluid levels, battery test, car wash and vacuum but the end results is basically I really only get is an oil change and on the bill list perform vehicle multi-point inspection but have never been told any fluids needed to be topped off which is all fine because my main concern is just getting the oil changed the rest I can deal with, and every time I had this service done I never had a problem with any one not honoring my coupon except this time when I went to pick up my truck I was told in a very angry disrespectful way Parks will no longer honor my coupons ! What ? Than why do they mail them to me ? She made it quite clear she didn't need any of my business no matter how big or small the job was ! An Employee like her certainly doesn't belong in a Customer Service Position telling Customers what or what not she will except on behalf of a dealership. All my reviews in the past has always been positive and never felt disrespected by any employee or staff at this location but this time was very different and felt the need to bring it to a Service Manager's attention or someone in charge that has Authority, so other customers are not subject to this type of bullying ! More

Casey was great. Accommodated a drive in tire problem. Diagnosed a screw causing a slow leak in the tire. Sought and obtained warranty coverage. Told him i was tight Accommodated a drive in tire problem. Diagnosed a screw causing a slow leak in the tire. Sought and obtained warranty coverage. Told him i was tight on time. He got me out less than an hour. Solid positive service from beginning to end! More