Parks Hyundai of Gainesville

Adam was super helpful! I love my new Santa Fe and he made my life super easy made my life super easy More

I had a great experience with salesman Rudy Porter I went there to buy a new vehicle my credit was not quite up to par, and he explained what I needed. I’ll be back in January. there to buy a new vehicle my credit was not quite up to par, and he explained what I needed. I’ll be back in January. More

Adam was great, we worked together and pounded out a great deal for my wife. great deal for my wife. More

Rudy at parks of gainesville was a joy to work with and I won't hesitate to work with him again. won't hesitate to work with him again. More

Rudy greeted us with a smile and made me feel so comfortable. I appreciate his not pushy personality. He definitely goes the extra mile comfortable. I appreciate his not pushy personality. He definitely goes the extra mile More

Thank you for the great service Rudy, hope to do more business with you soon business with you soon More

All the employees were friendly and made sure any needs were met in.water,bathroom,etc. Rudy was a welcome,and enlightening man. He was patient with me as I had many questions. I'm enjoying my new Touson. were met in.water,bathroom,etc. Rudy was a welcome,and enlightening man. He was patient with me as I had many questions. I'm enjoying my new Touson. Thank you Rudy from believing in me. Don Osteen More

Will go out of their way to make sure you pick the right vehicle that is best for you. No rush, very patient. vehicle that is best for you. No rush, very patient. More

It's my first time buying a car. Rudy was so patient answering all my questions and didn't give me any pressures. Highly highly recommend him if you are looking for a car! answering all my questions and didn't give me any pressures. Highly highly recommend him if you are looking for a car! More

It’s kind of wordy and if you don’t want to read it all, the bottom line is Parks Hyundai Service is awful. Their communication is lacking and the quality of their work is questionable. This is my story the bottom line is Parks Hyundai Service is awful. Their communication is lacking and the quality of their work is questionable. This is my story of our experience with the Service Department of Parks Hyundai of Gainesville. There is a poster that states if we can’t give them a 5 star rating, then their employee has failed. That seems to take all responsibility off the management and onto the staff. 1) They don’t understand the concept of an appointment. I called to schedule an appointment to have a leaking transfer case looked at. We were told it would be 2 weeks at the earliest. We made the appointment. Come the day, we were there on time and ready to have the problem looked at. We were told they won’t look at the car for 3 to 5 days. Is that what you expect when you make an appointment with your doctor, dentist, therapist, or other professional? Their response was “Sorry, we should have told you when you made the appointment.” 2) We were told of the problem, the repair required and that parts were needed after 5pm on a Friday (Day 4). It would take approximately 2 business days to get the parts and the expectation would be that the car would be finished the following Wednesday. “Sorry, but we don’t stock these parts.” 3) No word from them on Wednesday (Day 9), so I called. Put on hold for an excessive amount of time and was told that the service tech would call me back with an update. “Sorry, you had to wait on hold.” No reply from the service tech. 4) Thursday (Day 10). I called the service department again. The update was that the technician didn’t come to work that day and all the other technicians had a full schedule. He would contact me on Friday (Day 11) in the morning with an update. Friday afternoon, I called again for an update. The update was the technician didn’t come to work Friday either. “Sorry but we have hundreds of car repairs queued and we can only do so many.” 5) Monday (Day 13). No word from them, so I called again for an update. As usual at this facility, I was placed on hold and had to leave a message for a call back. I did receive a text message that they had ordered the wrong part and had to reorder it. “Sorry” 6) Wednesday (Day 15), another text message. The car should be completed by the end of the day. At 5pm, after no word, I replied to the text for an update. No reply. Not even a “Sorry” 7) Thursday (Day 16) in the morning I received a call that the car was ready, passed all their service tests and test drive and is ready to pick up. If you weren’t counting, this in into the 3rd week the car has been on their lot. We show up to pay. There is a 3% credit card fee. “Sorry, we should have told you when you dropped the car off.” However, the “only” way to get around it is that they can send a text and you pay through that system. The message link did not work. Oh, but now there is “another” way, they can send an email. That worked. “Sorry, the only way is a text link. Oh, sorry for the frustration, we can also send an email.” Finally, we leave the lot in our repaired car that passed their quality checks and test drive. Surprise, the Service Engine light was on! After another hour, they reset the code, explained it had nothing to do with their repair. “Sorry, but the light wasn’t on earlier.” I asked the service technician to have the manager give me a call. The reply was “Yes, I will.” I’ve not had that call and don’t expect to. I don’t know if all dealer service departments operate this way, but I know Parks does. We will not go back. We like our Hyundai and probably would have purchased another when the time came. That bridge has been burned thanks to Parks Hyundai of Gainesville Service Department. More