Parks Hyundai of Gainesville

Well worth the drive Spent hours on end researching and searching for the vehicle I wanted parked in my garage next. Once the decision was made that it would be the Hyunda Spent hours on end researching and searching for the vehicle I wanted parked in my garage next. Once the decision was made that it would be the Hyundai Tucson, the next step was to find one with the right color combo and options I wanted. Eventually I found what I was looking for at Parks Hyundai of Gainesville, Florida. I sent an email expressing my interest in a vehicle they had in stock and in a very short period of time I was speaking with Justin Benson on the phone. I felt very comfortable from the start speaking with Justin and in a matter of a couple hours we had the major items worked out and I told Justin I would be making the 300 mile drive to swap my 10 year old Volvo for a new Tucson on Monday. On pick-up day arrived at the dealership and met with Justin and his assistant Ivy Lee. Ivy then took over at this point showing the vehicle, explaining all the bells and whistles and going for a test drive. Ivy was very well versed with all aspects of the vehicle like a well seasoned pro and all this after only being at this job for I believe about six weeks. While we briefly waited to get into finance office Ivy showed us service area and helped us schedule our first oil change. Working through the finance process was also very well received and Giorgio despite a computer glitch handled everything to perfection. Overall, I am very happy with my decision to purchase my new vehicle at this dealership. My sincere thanks to all that assisted through the process. More

Life and Cookies I knew from the minute I called Justin on the phone, this is experience would be different. I had an awful experience previously at another dealership I knew from the minute I called Justin on the phone, this is experience would be different. I had an awful experience previously at another dealership and went in thinking I would get the same service and boy was I wrong. I was greeted by Ivy Lee who by the way was brand new. She asked me the basic questions but the most amazing thing happened after that. She didnt keep pounding me. She took my answers and ran with it. Great customer service. You want to keep a potential customer interested in you and your work? You ask questions about them, make them talk to you. You get so much more info from a customer by letting them speak and she was amazing. Never once did I feel pressured the whole time I was there. We talked, laughed and just enjoyed the day while Justin worked on getting me a fair price for my trade in and payments to where I needed them. He was the most laid back manager I have ever worked with and he will do whatever it takes to help you. Which brings me to the Finance Manager Mike. Literally bent over backwards for me. The whole time Ivy and I weren't talking cars and eating cookies and about getting a new vehicle, Mike was handling his business. The best thing Mike ever did was ask me if I could put a larger down payment on the car. I said no. He never once repeated himself saying I needed to like the other dealerships did. He simply said, "Okay, let me get this to work for you." Still being the pessimistic person I am when it comes to vehicles I had my doubts but here comes Mike like a superhero saying he got it approved and the payments would be a little higher but re assured me thay he wasnt done fighting. Are you kidding me? He's still going to fight for me?? Little did I know, I was already part of the family. I knew right there I was going to get that car. You hear of horror stories at dealerships and everyone has them but not on this day. This day the dealership didn't work for money. They worked for me. The customer service I received was phenomenal. Never again will I "shop around". I found my family and its at Parks Hyundai of Gainesville. Ivy being a few weeks into her Sales Representative life showed great skills and look forward to continuing to do business with her and the rest of the amazing staff. More

excellent I'm very satisfied with the purchase of my Hyundai Elantra GT 2016. Thank you Parks Hyundai of Gainesville.I will see you guys in July,for my first se I'm very satisfied with the purchase of my Hyundai Elantra GT 2016. Thank you Parks Hyundai of Gainesville.I will see you guys in July,for my first service. More

Polite, helpful employees and a nice overall atmosphere. I have leased several cars in different dealerships and this was my best and less painful experience by far. The sales and financial team did all they I have leased several cars in different dealerships and this was my best and less painful experience by far. The sales and financial team did all they could to speed up the process without breaking state laws. They were helpful and extremely friendly and polite. I dealt mainly with Dan Heskett, a no-nonsense sales person. Ramone and Justin were also very good. Even George, the finance guy, was extremely nice and objective. Overall, a nice experience and a good environment to buy a new car. More

Leasing experience Ivy Lee and Ramon Young were very helpful,willing to work with me. they showed me all my options buying and leasing.Ivy showed me in great detail feat Ivy Lee and Ramon Young were very helpful,willing to work with me. they showed me all my options buying and leasing.Ivy showed me in great detail features of different models. More

excellent experience The salesperson was very professional at the same time being very courteous. She was very informative during the whole process including the test driv The salesperson was very professional at the same time being very courteous. She was very informative during the whole process including the test drive explaining in detail all features of the vehicle that I purchased. More

Purchasing a 2016 Genesis This is the 4th Hyundai we have purchased from this dealership, dating back to 2008. We knew that we wanted a 2016 Genesis and that we would get a goo This is the 4th Hyundai we have purchased from this dealership, dating back to 2008. We knew that we wanted a 2016 Genesis and that we would get a good deal from Parks Hyundai. More

Great sales people. Out salesman was extremly helpful, he greeted us as soon as we parked our car. Even brought our new car inside for us to look at. ( I think it was t Out salesman was extremly helpful, he greeted us as soon as we parked our car. Even brought our new car inside for us to look at. ( I think it was the day it snowed in florida) I even called him a week after we bought our car and he talked me through unlocking the key switch when it locked and I could not get it to turn in the Publix parking lot. (you have to turn the wheel, and then turn the key) He has gone out of his way to be very helpful. More

Disrespectful I had the worst experience ever! They literally would not let me test drive the car I wanted and tried to make me drive something else. I have never b I had the worst experience ever! They literally would not let me test drive the car I wanted and tried to make me drive something else. I have never been treated so poorly! They would never get a single dime of my money... EVER!!! More

Called me on a Sunday I opened myself to the market of getting a new vehicle through USAA on a Sunday and almost immediately got a call.. They were cheaper than my closest I opened myself to the market of getting a new vehicle through USAA on a Sunday and almost immediately got a call.. They were cheaper than my closest dealer and by Monday afternoon I had my vehicle... Great experience More