Parks Hyundai of Gainesville

Wow, awesome dealership. Really. I saw a Hyundai at work Thursday and thought it was a nice car . So my husband and I decided to check it out. When we got to the dealership we were n I saw a Hyundai at work Thursday and thought it was a nice car . So my husband and I decided to check it out. When we got to the dealership we were not attacked as soon as we got out of our car. We were given enough time to look at several cars before a sales person can out to us. My husband and I could rate the different cars in our on private conversation. I liked that. We test drove about 5 different cars and never felt we were being rushed. Every question was answered with knowledgeable answers. Holden Bruce was our salesman. He was very kind, and considerant to our wants and needs. He didn't make us feel like he wanted to sell a car, he made us feel like he was helping us buy a car. Holden and everyone at Parks of Gainesville were awesome. They all went above and beyond to help us meet our goal with the financing and our goal of the monthly payments we wanted to make. We NEVER felt pressured to buy. We NEVER felt like we were being jerked around. And after the papers were signed, they even educated us on the bells and whistles of our car. We even received a first aid kit and 2 sets of floor mats. Sometimes little things matter as well. They don't just make you feel like you matter, you really do matter to them. We have bought several new cars from different dealerships and have NEVER had such a wonderful experience with buying a car. It was actually fun for a change. Awesome, awesome, awesome dealership. And, NO we don't know anyone who works there and they did not pay us to say any of this. Its all from the heart. More

I bought a 2015 Sonata SE yesterday, January 30, 2015 I bought a 2015 Sonata SE yesterday, January 30th, 2015. The salesman that helped me make the decision was Scott. He listened, really listened to wh I bought a 2015 Sonata SE yesterday, January 30th, 2015. The salesman that helped me make the decision was Scott. He listened, really listened to what I was wanting. He's "low-keyed," knowledgeable, trustworthy, and honest. I sincerely mean that. I had a certain price I was needing for my trade-in. This dealership really knows what customer satisfaction is all about. I received everything I was wanting and needing. More

Great experience Love my new Hyundai Sonata.. Manager went out of way to help us with our lease change over from Kia to a new Hyundai. Very helpful sales manager Love my new Hyundai Sonata.. Manager went out of way to help us with our lease change over from Kia to a new Hyundai. Very helpful sales manager More

Horrible. Take advantage of customer desperation I have had a horrible experience with Hyundai Parks of Gainesville since buying a 2013 Hyundai Elantra. They failed to tell me that a spare tire was n I have had a horrible experience with Hyundai Parks of Gainesville since buying a 2013 Hyundai Elantra. They failed to tell me that a spare tire was not stocked in the trunk, and when a had a flat tire on the Florida Turnpike, they wanted to charge me $800 to tow my car to their dealership, plus the price of a new tire and placement of a spare in the trunk. They're claim is that most car companies do not stock a spare tire anymore, which all consumers know is nonsense. To make matters worse, their representatives lack the empathetic qualities and the drive to help that is a central tenet of customer service. They have also failed to address my contiued complaint about the care shaking when standing still, usually by dismissing my claims and stating that the car just does not do so. I would not recommend Parks Hyundai for anybody. More

Was blown away by their service! I went in with my guard up (I've heard the dealer's horror stories) but after talking to Scott, I was completely blown away by the awesome costumer se I went in with my guard up (I've heard the dealer's horror stories) but after talking to Scott, I was completely blown away by the awesome costumer service. Scott was knowledgeable and able to work with me to get me a car I completely love driving. I had an absolutely incredible experience! If anyone is looking for a car, this is the place to find one hands down! More

The car is great - the dealership has some issues to address We bought a CPO Tucson. Let me start by saying I love the car. We owned a Santa Fe for years and knew we wanted another Hyundai. We did some resear We bought a CPO Tucson. Let me start by saying I love the car. We owned a Santa Fe for years and knew we wanted another Hyundai. We did some research and knew what we wanted and what we were willing to pay. The sales person was friendly, but very aggressive. She also did the whole routine of going back and forth between us and her manager to "get us the best deal". I really hate that game and it would have been a much more pleasant experience to just be up front with the pricing. Next came the loan manager. We put a large down payment on the vehicle and chose to take out a loan, solely for tax purposes. Our credit scores are great and it was no problem, but it took forever to do the paperwork. When we finally sat down with the loan mgr, he started telling us about the extra warranties. We told him no, but he kept saying he was legally obligated to tell us about all the extra warranties available. We had to say no several times before he would stop the sales pitch. Then we had to wait while he changed all the numbers on the loan documents, since we didn't buy an extra warranty. During the paperwork signing saga, he spent over 90% of the time talking with my husband, not looking at me at all. He acted extremely misogynistic the entire time, and really put me off during the sale. We were promised luggage rack cross pieces as part of the deal and were told they would be in only a couple of days later. We waited a week, with no phone call. Also, in the interim, we discovered the car had a strong cigarette smell that really came out after the car had sat in the sun. We tried to call the salesperson, who didn't return our calls. We finally got through to the manager, who told us our luggage racks were in, and he would do an ozone treatment on the car for the smell. I took the car in, waited for 2 hours for the treatment, then headed home. During the drive, there was a loud wind noise. When I got home, I looked at the rack installation instructions and the service dept had installed them backwards. I called the manager, who didn't return my calls. I finally got through to another manager. When I told him what happened, he asked me to bring the car in and they would fix the rack and fill my gas tank for me. It took me literally less than 1 minute to go through the instructions and correct the installation. If their service dept. can't install a luggage rack correctly, I have little faith they could do any major repairs. As I said, I love my Tucson, but this dealership needs some work on returning calls, reading instructions, and realizing that women aren't second class citizens. More

Excellent Service, As Usual I purchased a new 2015 Hyundai Sonata 2.4L Sport. I traded in my 2013 Hyundai Sonata GLS. I received excellent service in the matters of attention to I purchased a new 2015 Hyundai Sonata 2.4L Sport. I traded in my 2013 Hyundai Sonata GLS. I received excellent service in the matters of attention to detail, knowledge of the product, cleanliness of the location, selection available, etc. I also am extremely happy with the level of care that my salesman, Scott, put into my ensuring that I left the establishment happy---I can truly say that he, the managerial and the financial staff went above and beyond in ensuring that everything was perfect. I recommend this dealership to everyone in the market for a new or used Hyundai. The only complaint I have is that there were no cookies in the lobby area, but vending machines were readily available. They were, however, fully stocked in coffee and bottled water (a great plus in my book). I can't wait to come back! More

Physician Working with Dan was an a great experience. He gave me all the information I needed to make the right decision on a great car.I will highly recommend Working with Dan was an a great experience. He gave me all the information I needed to make the right decision on a great car.I will highly recommend Dan .You all have a great employee. More

New Sonata Hybrid Lorenzo made the car buying experience wonderful. I was not fully committed to purchasing when I arrived but he worked with me on a great deal, all of Lorenzo made the car buying experience wonderful. I was not fully committed to purchasing when I arrived but he worked with me on a great deal, all of the features I wanted, and was hysterical and kind in the process. More

Brand new car! I had a great service here and thanks to Jay and Justin, I was able to get a brand new car! I was so excited I had a great service here and thanks to Jay and Justin, I was able to get a brand new car! I was so excited More