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Parks Ford of Wesley Chapel - Service Center
Wesley Chapel, FL
472 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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472 Reviews of Parks Ford of Wesley Chapel - Service Center
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June 13, 2012
I had an issue with my truck. I was having trouble getting the service department to call me back. I was able to contact the Customer Relations Mgr. and she was able to get my issue resolved. If you getting the service department to call me back. I was able to contact the Customer Relations Mgr. and she was able to get my issue resolved. If you have any issues and you feel like you are not getting anywhere contact the Customer Relations Mgr. If you are resonable with your request she will be able to help you. More
by Towersafety
Employees Worked With
June 06, 2012
I have been an owner of Ford automobiles for over 50 years and have during that period of time dealt with many dealership service departments. Consequently, I normally have had my service work done at a years and have during that period of time dealt with many dealership service departments. Consequently, I normally have had my service work done at an independent garage. Moving to Florida last year, I initially went to Heritage (now Parks) Ford for service and was very pleased with the response of the service rep. Brent Thirkill. Subsequently in August, we purchased a 2012 Focus from Parks and have had a number of occassions to deal with Brent concerning service matters. He has bent over backwards to assist my wife with a very special problem concerning a keyless entry problem and taking care of normal service needs for our two Ford vehicles. We have found him not only very competent concerning service matters but professional with a warmth. It is because of Brent that we were encouraged to purchase our 2012 Focus from Park Motors but also to use the dealers service department for our service needs. We consider Brent to be a friend as well as the service rep we want to deal with and have recommended him to others when the occassion presents itself. You have a great empoyee in this young man. Wesley Mollard More
by wmollard
Employees Worked With
Brent Thirkill
June 02, 2012
My experience was dramicly improved. Jennifer stayed on top of the situation and dealership exceeded my expectations 100 times over. The extra care and commitment to a long time customer was greatly apprec top of the situation and dealership exceeded my expectations 100 times over. The extra care and commitment to a long time customer was greatly appreciated. More
by Lisa French
April 10, 2012
A CANADIAN IN NEED OF HELP!WHILE IN THE WESLEY CHAPLE AREA FOR THE WINTER I WAS IN NEED OF SERVICE FOR MY 2010 ESCAPE.I WENT TO PARKS FORD AND ON ARRIVAL I WAS GREETED BY SERVIC AVISOR MICHAEL ABATI.HE L AREA FOR THE WINTER I WAS IN NEED OF SERVICE FOR MY 2010 ESCAPE.I WENT TO PARKS FORD AND ON ARRIVAL I WAS GREETED BY SERVIC AVISOR MICHAEL ABATI.HE LISTENED AS I EXPLAINED MY CONCERNS AND WE MADE ARRANGEMENTS TO LEAVE MY VEHICLE WITH THEM.WHEN I BROUGHT THE VEHICLE BACK MICHAEL GREETED ME BY NAME AND CONTINUED TO DO SO THROUGH ALL OUR DEALINGS.THE PROBLEM WAS DELT WITH BUT IN DOING SO ANOTHER PROBLEM I WAS NOT AWARE OF WAS FOUND AND MICHAEL OFFERED ME A CAR TO USE WHILE THE NEW MUCH LARGER PROBLEM WAS DELT WITH.GETTING THINGS SORTED OUT ,PARTS TOGETHER ECT. TOOK THE BEST PART OF NINE DAYS ALL THE WHILE MICHAEL KEPT ME UP TO-DATE. WHEN THE WORK WAS FINISHED I RETURNED TO PARKS FORD RETURNED THE HERTZ CAR TO RYAN McCALL AND MICHAEL EXPLAINED WHAT HAD BEEN DONE AND I WAS SENT ON MY WAY WITH A CLEAN FRESHLEY WASHED VEHICLE . I WILL RECOMMEND PARKS FORD AND MICHAEL TO ALL MY FLORIDA FRIENDS. THANK YOU ALL VERY MUCH ALLAN DOWDALL More
by ALLANDOW
Employees Worked With
Michael Abati
February 24, 2012
Having Alan Sarne as a service advisor makes taking care of your car a pleasure. His excellent customer service is the reason I have been a loyal customer for over 9 years. of your car a pleasure. His excellent customer service is the reason I have been a loyal customer for over 9 years. More
by d-durham
Employees Worked With
Alan Sarne, Alan Sarne
February 10, 2012
I brought my mother's Ford Freestar into the dealer for an oil change and because it was running rough in the latter part of December. The service department misdiagnosed the problem, and almost left me s an oil change and because it was running rough in the latter part of December. The service department misdiagnosed the problem, and almost left me stranded on the road when the problem wasn't fixed. I brought the vehicle back and had the problem fixed. The next day, at work, the car wouldn't start when it was time for me to go home. I had to get someone to jump start it and I took it home. It would not start again. I called the service department, and Brent told me to get someone to get it started and bring it up there. Since I was a little upset, I told him he could send someone to jump start it. He agreed to a date and time, and promised to call me the day before to confirm. I never got a call and no one showed up. After paying someone on my own to jump start the car, I brought it in. Brent told me he tried to call me (he had my mother's old phone number in the system). Well, he didn't. I have my mother's phone (she is deceased). No one called either the day to confirm or the day he was supposed to show up. Turns out that the battery was bad. Fine. I bought a new battery. I got home with the car. Later that day I went out to use it to go to the grocery store. NONE of the electronic doors or lift gates were functioning. I took another trip to the dealer the next day and was told that they "cleared" a code, and now the doors were functioning. They want to charge me $100 an hour until they find the short that is somewhere in the system causing the problem. The car is a 2005, and isn't worth a terrible lot. I'm not going to keep throwing money at it. My main frustration is that before I fixed the car the first time, I asked for a price of what they would offer me. They offered my $4000. I have now put in almost another $2000 in repairs, and yesterday they offered me $3300. It's been less than 2 months since the first offer, I've fixed what they would have had to fix to sell it and there is only maybe another 500 miles on it since they offered the $4000. Having researched this vehicle on the internet, and because of the trouble that I have had with this dealership, I would like someone to call me and make a fair offer on this vehicle. I'm thinking more like $8000. 2005 Ford Freestar, less than 76,500 miles on it. More
by kspaulding1970
Employees Worked With
Brent, Alan
February 04, 2012
In the past I have had good dealing with this dealer, and I have bought 3 cars there. But for an oil change, i was disappointed, twice. The first time I left the truck, they did the oil change and told me I have bought 3 cars there. But for an oil change, i was disappointed, twice. The first time I left the truck, they did the oil change and told me they would top off my exhaust. fluid. They did not do the exhaust fluid, and two days later the alarm went off saying I was low. This time I waited for the truck. It took close to an hour in the shop. I find that ridiculous when they know the customer is waiting. If Jerrys Quick Lube can run me through in 15-20 minutes, do a good job, and sell me quality oil and filters, why cant my Ford dealer where I prefer to get the work done? So in this case they are not cheaper, better, or faster! THere is room for improvement in this area. More
by Tlyon
Employees Worked With
dont remember
February 01, 2012
I was traveling North on 275 when my 2005 F-150 FX4 started to buck & heave & the yellow dashboard light came on & showed it was my electronic throttle control.I called my Ford dealer where I purchased started to buck & heave & the yellow dashboard light came on & showed it was my electronic throttle control.I called my Ford dealer where I purchased this truck & just had it serviced for a rough idle & missing in mostly O.D.at low rpm's.They gave me your address and you helped me through a tough spot,I have been having trouble with this for 21/2yrs,you were able to fix it.I wish that I lived closer cause I would buy my next vehicle from you.I would like to say Thank You for helping on a Saturday like you did. More
by klynt
Employees Worked With
alan sarne, Alan Sarne
January 18, 2012
My 2003 Ford Explorer auto 4-wheel drive locked up (Front DIFF) took to my local dealer since I am new to the area and this dealer wanted $1,900.00 to rebuild the front diff. They ordered the part but i foun DIFF) took to my local dealer since I am new to the area and this dealer wanted $1,900.00 to rebuild the front diff. They ordered the part but i found i could just take it out and have no more 4-wheel drive. So i had my truck towed to another mechanic who took it out for $350.00. I then test drove it with that mech and no noise no check engine..NO PROBLEMS!!!! I took it back to Parks ford to have the rest of the truck look i out because this dealership did right by me by giving a free rental so i wanmted to still give them work. I was told i need rear brakes and axle seals and raditor hose for $1,400.00 I told the dealership to only to the raditor hose for $167.00 but all work was done. I argured the price and they bought it down to $500.00. Come to find out my check engine light is now on and my truck misfires. My truck has a loud clicking noise. Terri the GM told me to take my business else where. I told him "it must make you feel real proud to leave a disabled VET strandaed and i have missed work and my VA appts.Found out later from my other mechanic tnhat my rear brakes were fine and the raditor hose wasnt great but did not need to be replaced. this place is a joke and liars. they lack in communications skill and extremely rude! More
by jarrett Gimbl
Employees Worked With
Director of Service and Terri General Manager
January 21, 2011
I took my car in a few weeks ago and the service department was friendly, knowledgable and didn't keep me all day. I could tell they were giving it me straight, and I appreciated the fast service. I department was friendly, knowledgable and didn't keep me all day. I could tell they were giving it me straight, and I appreciated the fast service. I didn't feel like I was being ripped off. I will definitely be going back to this place. More
by christopher13
Employees Worked With
Bob, Alan, Alan Sarne
