Parks Ford of Wesley Chapel - Service Center

Great people to work with. This was my first service since purchase and everyone strives to make sure everything is taken care of for you including a car wash. I'll definetly be back. Thanks! Kent since purchase and everyone strives to make sure everything is taken care of for you including a car wash. I'll definetly be back. Thanks! Kent More

I recently went to Parks Ford for service on my Mercury Sable...and after a few mishaps which left me disappointed I received a call from Mr. Adams the relatively new service manager. He expressed concern Sable...and after a few mishaps which left me disappointed I received a call from Mr. Adams the relatively new service manager. He expressed concern for my dissatisfaction with my recent service.and outlined what he wanted to do to remedy the situation. What he was proposing was a pleasant surprise, not only because it resolved my current service issue to my satisfaction... but rather the prompt and courteous manner in which it was offered reflected a genuine desire to do right by me. It occurred to me if they would extend this level of concern and consideration to me...then they would probably, as a matter of policy extend it to all their customers. A business the size of a car dealership, with the volume of service customers they handle, instances of disappointment in service are bound to happen no matter how hard a company strives to prevent the occurrences. The professionalism of a service department is tested during these occasions and will reveal just how committed to customer service they really are. In my case they came through in such a way that resulted in my service experience going from disappointing to very satisfied by not only meeting... but actually exceeding my expectations. I was told by the general manager a couple months ago he wanted to increase the level of customer satisfaction in his service department and if I were to bring my cars in for service I would not be disappointed. The recent addition of Mr. Adams appears to have been an excellent first step in reaching that goal. So accolades go out to Mr. Mullane for his choice. One thing I have noticed about Parks Ford...you can always count on the service advisers to be friendly and personable. That takes real effort and should be recognized as such because it can be overwhelming at times when the service department gets extremely busy. Mr. Abati was no different, as he addressed my needs and concerns in the manner in which I expect to be treated. If you are looking for a long term service and maintenance relationship with a service department that is willing to go the extra mile...then Parks Ford is certainly worthy of consideration. More

I recently brought my car into Parks Ford for a check up and was greeted promptly and felt like I was the only person in the dealership. Brent informed me of what I brought my car in for and also suggested and was greeted promptly and felt like I was the only person in the dealership. Brent informed me of what I brought my car in for and also suggested the need for new brakes. He made sure it was a quick, efficient process. More

The Service Department at Parks Ford is second to none. Their staff is very knowledgeable and makes the repairs right the first time and in a timely manner. Alan Sarne and Brent Thirkill are the Service Their staff is very knowledgeable and makes the repairs right the first time and in a timely manner. Alan Sarne and Brent Thirkill are the Service advisors I go to. Alan has been our "go-to" advisor since Day 1. I can't say enough about him. He goes out of his way to make sure everything is taken care of, even if it's a last minute, unscheduled repair. Parks Ford is very lucky to have him. His attention to our needs has kept us coming back, time and time again. I would definitely recommend Parks Ford Service department to anyone. Well worth the drive from anywhere! More

George was my initial contact with the dealership. He showed me a few cars and talked to me awhile about the new BOSS Mustang. Kevin closed the deal the next time I came in with my checkbook and my wife showed me a few cars and talked to me awhile about the new BOSS Mustang. Kevin closed the deal the next time I came in with my checkbook and my wife to make my purchase. Since then, I've been back twice for simple service issues. Alan was extrememly knowlegable about after-market stuff having to do with my car. Jose and Brent both took great care of me in service when I wanted to get the transmission checked (no problems) and the tires rotated (no problems). I will recommend this dealership for anyone I know wanting to buy a car or get their FORD serviced. When it comes time for routine maintenance, I plan on coming to PARKS FORD! More

I have been dealing with Alan since he first began a service advisor with Heritage ford. Whether it is a problem or a scheduled maintenance Alan has always responded to any concern or request I have had service advisor with Heritage ford. Whether it is a problem or a scheduled maintenance Alan has always responded to any concern or request I have had and quickly ensured the problem was solved. As a longtime Ford customer I would like to express my Thanks to Alan and his attention to detail and my concerns. More

I went back and complained that someone made a huge scrape off of my running boards which we may never know who had done it personally I did not make that scrape and so what the dealership but eventual scrape off of my running boards which we may never know who had done it personally I did not make that scrape and so what the dealership but eventually the service department supervisor went ahead and said they will repair it for no cost. My only gripe was I gave them a clean car and it came back with muddy boot prints on my running boards and floor mat I know ussually dealership use a paper floor mat to avoid this situation but since I came in just for body works they dont use those on that situation. More

Chris Haggerstrom is responsible for me driving all the way from Palm Harbor to Wesley Chapel and Parks Ford. He is one of the best Service Advisors you have! He is honest, reliable, dependable and tells way from Palm Harbor to Wesley Chapel and Parks Ford. He is one of the best Service Advisors you have! He is honest, reliable, dependable and tells it like it is, but when he does it's the truth! Very rare these days! When he was Service Manager at Parks Lincoln he was the only individual who I would let take care of my Grand Marquis (for 11 years)or my Mercury Mariner when I leased it. I don't believe you could find a better qualified Service Advisor in the Tampa Bay Area. If he goes away from Parks Ford, so do I! As an elder citizen it is imperative that I can take my vehicle to someone who I know will tell me the truth...even if I don't want to hear it. He is also responsible for introducing me to the best Certified Product Consultant I have ever encountered at a dealership. Frank Lacey was polite, knowledgeable and did everything he could to meet all my needs in Leasing a Ford Edge...and....he listened and didn't waste my time. I knew Shane Norsworthy at Parks Lincoln and found him to be very pleasant polite and helpful...always willing to put the deal together satisfactorily for everyone. I was on the Board of Directors of The Villages of Wesley Chapel when Ron Parks began building Heritage Ford (now known as Parks Ford). I knew then that it would grow into a good dealership. But it wasn't good enough to make the drive from Pinellas County until Chris Haggerstrom came to your dealership. You have a very valuable employee in Chris and I certainly hope he is recognized by his Superiors favorably for his professionalism and dedication. As long as Chris Haggerstrom is at Parks Ford I will be a repeat customer and so will my friends! More

I cannot be more greatful that Alan Sarne still works, but now runs your service department! Good call, whoever was responsible for his promotion!! My Father who had previously bought multiple new vehicle but now runs your service department! Good call, whoever was responsible for his promotion!! My Father who had previously bought multiple new vehicles from Parks Ford (pka Heritage Ford) always bragged about Alan's customer service when he brought his cars in for service. He would be SO happy that not only did he take great care of him before he passed away in 2004, but now both of his daughters and soon my own son (his grandson) will start coming into this dealership with our Ford vehicles. Specifically for the peace of mind knowing that Alan will be honest and continue to take great care of our family! It is a longer drive, but there is no price tag for the respect he gave my Father and now to us! Thanks, Bernice Miller, Tampa, FL More