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Parks Ford of Wesley Chapel - Service Center
Wesley Chapel, FL
472 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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472 Reviews of Parks Ford of Wesley Chapel - Service Center
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September 19, 2013
My wife brought her 2005 Ford Escape in for routine maintenance, we had a new idle air controller and fuel filter installed. Less than 2 hours from leaving the dealership, her air conditioner compresso maintenance, we had a new idle air controller and fuel filter installed. Less than 2 hours from leaving the dealership, her air conditioner compressor blew. The air conditioner compressor was less than 15k miles old. The service department claimed that the service they performed did not correlate with the compressor breaking and would not fix their mistake. It is not a coincidence that new engine parts break hours from leaving the mechanic. I have no confidence in their work nor their customer service. Do not get your vehicle serviced here. More
by Personwa
Employees Worked With
Will Smith
September 19, 2013
I brought my brand new Fiesta to Service at 6698 miles. The entire transmission had to be replaced. I was beside myself as I knew right then and there, I was taken advantage of. A few days after I picked i The entire transmission had to be replaced. I was beside myself as I knew right then and there, I was taken advantage of. A few days after I picked it up, I went back to service as they had not reset my driver window; however, I could still feel hesitation when accelerating and a noise on my driver side. After waiting 30 minutes for someone to speak to me, Terry Mullane comes out thinking he can intimidate me. (I was there alone, without a male companion.) He sits down for 30 seconds and tells me to drop the attitude. So other than being sold a lemon, getting taken advantage of, I was disrespected as well. Needless to say, I am now moving forward by taking this issue to the top. I refuse to have my feelings discounted and get talked down to by a shady dealer. If I would have had a male with me, he would have never said the things he said. Also, I have a right to be upset as Terry Mullane isn't paying my bills. More
by Enzaliv27
Employees Worked With
September 14, 2013
Will Smith is a true asset to Parks Ford and Ford itself. He did an outstanding job with organizing a shuttle and getting my truck fixed in a timely and thorough fashion. I would recommend Parks Ford for ser He did an outstanding job with organizing a shuttle and getting my truck fixed in a timely and thorough fashion. I would recommend Parks Ford for servicing and great customer service. Ask for Will Smith, he'll take care of you! More
by Truckyeah10
Employees Worked With
Will Smith
July 07, 2013
Will was very cordial and explained thoroughly the services and the costs for the services that I needed to have done. He kept me informed of the progression because I waited at the dealership. Afte services and the costs for the services that I needed to have done. He kept me informed of the progression because I waited at the dealership. After the services were completed, Will explained what was done and what will be needed on my next service appointment. Will was very friendly, and even offered me water while I was waiting. He came and got me as soon as the services were completed. He went over the invoice and knowledgeably answered my questions. He escorted me to my car when it was ready. More
by mcnultyjg
Employees Worked With
Will Smith
July 02, 2013
Great Service ! Our service writer ,Alan Sarne is the Best . He listened to my concerns and suggested the appropriate services that I needed . The service was done in a reasonable wait time and the pri Best . He listened to my concerns and suggested the appropriate services that I needed . The service was done in a reasonable wait time and the prices were fair . Ben Johnston San Antonio , Fl. 33576 More
by brj61
Employees Worked With
Alan Sarne
June 28, 2013
Parks Ford has been an excellent dealership. Every time I need service, they always go above and beyond to make sure it is done correctly and on time. Alan Sarne has been my advisor for the past several I need service, they always go above and beyond to make sure it is done correctly and on time. Alan Sarne has been my advisor for the past several years through 3 cars that I have purchased at Parks Ford. He is really in touch with the customers needs and has excellent people skills. More
by BobbyFalcone
Employees Worked With
Alan Sarne
June 28, 2013
This was my first visit to Parks Ford. Will Smith was my Service Advisor and he was very professional and extremely pleasant to work with. He personally made my experience to Parks Ford ery positive and w Service Advisor and he was very professional and extremely pleasant to work with. He personally made my experience to Parks Ford ery positive and will ensure that I return to the dealership for all my future service needs. Will is definitely an asset to Parks Ford. More
by flgtr91
Employees Worked With
Will Smith
June 28, 2013
Brought my 2012 Expedition in for warranty service. Mike Hallowell wrote up the ticket and took the time to make sure I told him everything I need to have done. The shuttle service was greatly appreciated. Hallowell wrote up the ticket and took the time to make sure I told him everything I need to have done. The shuttle service was greatly appreciated. A very nice experience overall. More
by pcollie
June 19, 2013
VERY FRIENDLY---PROFESSIONIAL SERVICE---FAST----HIGHLY RECOMMENDED----car wash was highly appreciated also---I BOUGHT MY TRUCK THERE TEN YEARS AGO AND THE SERVICE IS MUCH BETTER NOW---WILL SMITH WAS GREAT RECOMMENDED----car wash was highly appreciated also---I BOUGHT MY TRUCK THERE TEN YEARS AGO AND THE SERVICE IS MUCH BETTER NOW---WILL SMITH WAS GREAT. More
by williamlpence
Employees Worked With
Will Smith
June 17, 2013
I stopped in for an oil change on a Friday afternoon. (no appointment). It was brought to my attention my rear brakes were shot, and needed to be replaced. Alan took great care, as well as the tech who sta appointment). It was brought to my attention my rear brakes were shot, and needed to be replaced. Alan took great care, as well as the tech who stayed late to get me on the road. Great Service!! Thanks Guys!!! Steve V. More
by veg1116
