Parks Ford of Wesley Chapel - Service Center

Customer Service GREAT I took my new to me F250 in for warranty work. Will Smith was wonderful. I had to wait on the vehicle and he took it right in and did his best to ma I took my new to me F250 in for warranty work. Will Smith was wonderful. I had to wait on the vehicle and he took it right in and did his best to make sure that I was in and out as soon as possible. He made sure that I was comfortable while I waited and came to find me as soon as my truck was completed. He is always professional and polite and a great job of taking care of his customers. More

Another great experience! I was driving by and stopped without an appointment to see if I could address some minor issues. Nick was amazing and fixed my broken visor himself wi I was driving by and stopped without an appointment to see if I could address some minor issues. Nick was amazing and fixed my broken visor himself without even taking the car back. Will helped me reset my sync to trouble shoot without having to drop a bunch of $ on a possibly unnecessary software update. With this type of service for customers every time I visit, I would recommend them to anyone! More

Customer Service Extraordnaire Will Smith probably developed some sort of secret charisma that he uses to maintain complete confidence with the customers and employees by creating a Will Smith probably developed some sort of secret charisma that he uses to maintain complete confidence with the customers and employees by creating an atmosphere of calm and even relaxed feeling no matter what is happening or whatever the cost may be. Will is Customer Service Friendly and the service impeccable. How good is it you ask, well we drive from Ocala, FL to Wesley Chapel, FL rather than any other dealership closer. More

Don't do it! Scheduled service. After the FIRST full day and $1400 in services, no improvement in the F150's running ability. Merry Christmas. Rescheduled service Scheduled service. After the FIRST full day and $1400 in services, no improvement in the F150's running ability. Merry Christmas. Rescheduled service for ANOTHER full day with a different diagnosis ( after I probed numerous times and 7 hours of waiting). Decided not to take advantage of the suggested repair and my research tells me that the catalytic converter was still under warranty and SHOULD have been replaced at this service center. LIVID.... Happy New Year to you too. More

Extreemly excelent service in the service department Allen Sarne provided Superior customer service. His knowledge of Ford and Ford products continuously prove to be an asset for ford customers. Mr Sarne Allen Sarne provided Superior customer service. His knowledge of Ford and Ford products continuously prove to be an asset for ford customers. Mr Sarne is definitely an asset to Parks Ford More

Great Dealership to do business with I have been taking my Ford F150 here for service for years. I deal with Will Smith who knows me and always treats me well. His attention to detail a I have been taking my Ford F150 here for service for years. I deal with Will Smith who knows me and always treats me well. His attention to detail and communication are always Top Rate! Today while waiting for my oil change, I was checking out a new Truck on their lot. I was greeted by salesman Dorian Sinclair who was happy to show me the Truck he had the keys, started it up and gave me an overall narrative of new features my truck does not have. He also showed me a video about the new trailer back up feature they have come out with for backing a trailer. Dorian was friendly, knowledgeable and informative. Reinforcing the positive feeling I have about the dealership. Don Wenner More

Window Rain Guards I needed a minor window issue fixed. Mr. Will Smith advised I would have a long wait without an appointment, he helped me select a time and day that f I needed a minor window issue fixed. Mr. Will Smith advised I would have a long wait without an appointment, he helped me select a time and day that fit my schedule. I returned the following day, my window issue was fixed and I am a very happy Ford owner. Mr. Smith is an asset to your company. More

Great service, best in town. The knowledge and the courtesy of this individual is unparalleled to any other in the whole area and his team reflects those characteristics. Great in The knowledge and the courtesy of this individual is unparalleled to any other in the whole area and his team reflects those characteristics. Great individual. More