Parks Ford of Wesley Chapel - Service Center

Great Customer Service! Came in recently for an oil change and tire rotation. Will Smith was couteous and very helpful. First, he took the time to update me on the maintena Came in recently for an oil change and tire rotation. Will Smith was couteous and very helpful. First, he took the time to update me on the maintenance agreement that I currently have. Secondly, there were some minor issues on the vehicle after the car was washed after being serviced. I notified Will and he immediately took care of the problem and the issue was resolved COMPLETELY! He kept a positive attitude with me and his demeanor was very calming. It is refreshing to eperience such high level of professionalism. Thanks Will Smith! More

This is how it should work! This is my new favorite Ford dealer! Alan was excellet when it came to helping me get my vehicle repaired under warranty. They were fast, friendly, an This is my new favorite Ford dealer! Alan was excellet when it came to helping me get my vehicle repaired under warranty. They were fast, friendly, and thurough! I have every confidence that when I leave my vehicle will be good as new, and that if for some reason it's not, they'll take care of whatever may come next. Ellis has assembled a great crew. These guys don't know it but I'm a customer service consultant by trade, and is what customer service is supposed to look like! For that, they get all the stars. More

Went for an Oil Change and got a wrecked Truck Took my F350 Dually in pristine condition to Parks Ford of Wesley Chapel for an oil change and sun visor replacement and ended up with a wrecked truck Took my F350 Dually in pristine condition to Parks Ford of Wesley Chapel for an oil change and sun visor replacement and ended up with a wrecked truck. Not only was I out a truck but also had to cancel some vacation plans, because I was unable to to pull my RV. The service manager offered an insulting $250.00, a not comparable rental car, and a not very heartfelt “I am Sorry.” They felt like they were doing me a favor, by fixing my truck. Stay away from Parks Ford of Wesley Chapel this was their 3rd strike with me. More

In for a simple oil change. Just an oil change. My car was ready right on time. Will Smith is awesome always greets me with a big smile and knows my name. My tires are tricky and Just an oil change. My car was ready right on time. Will Smith is awesome always greets me with a big smile and knows my name. My tires are tricky and last time he kept me up to date. Eventhough the tires gave him a hard time , he took the extra time to make sure they were right. I look forward to my next service. Not many dealerships you can say that about. Parks Ford is always great. More

Excellent Service I have been going to Parks Ford since moving to the Wesley Chapel area 3 years ago. Will Smith is my service advisor and he is absolutely THE BEST! I have been going to Parks Ford since moving to the Wesley Chapel area 3 years ago. Will Smith is my service advisor and he is absolutely THE BEST! Always friendly, always helpful and treats me like family. Will is one of the reasons I keep coming back to Parks Ford as he always makes my experience there pleasant and I trust him! More

Excellent Service from Will Smith! I purchased my new Ford Focus from Parks Ford a few months ago and noticed a small crack in the windshield, I immediately contacted my sales person wh I purchased my new Ford Focus from Parks Ford a few months ago and noticed a small crack in the windshield, I immediately contacted my sales person who then contacted Will Smith (Service Advisior) about this problem. Within a few days I got a call stating they ordered a new windshield for me, I loved how fast and accommodating this process was! Will would call me with updates once a month since the windshield was on back order, this helped me feel like I wasn't put on the back burner and still a relative thought. I really admire this costumer service! He was great! I would highly recommend this dealership! More

Experience with this dealership.. These were the best guys to ever deal with. They were prompt, courteous and handled my appointment quickly. I wish you were here in NH. Unfortunatel These were the best guys to ever deal with. They were prompt, courteous and handled my appointment quickly. I wish you were here in NH. Unfortunately we do not live in Zephyrhills, FL. We now reside in NH full time. More

Will Smith and of of Parks Ford Rocks! Will Smith continues to amaze me with his customer service! He always recognizes us, greets us by name, assures us he will take expedient good care of Will Smith continues to amaze me with his customer service! He always recognizes us, greets us by name, assures us he will take expedient good care of our needs at a reasonable cost and actually DOES! He has never let us down! We have purchased both new and used vehicles at Parks Ford and couldn't be more impressed with the level of customer service from the Service and Sales men! I wish GM T. Mullane and Service advisor Will Smith could train all of the Tampa area service sectors on customer service! It's rare these days to be truly treated as a valued customer. I have and will continue to refer friends and family to Parks Ford for Sales and Service! Great Job guys! More

Train Wreck So the dealership installs an after market clutch. Never said anything about voiding the warranty. Transmission is missing in third gear. They char So the dealership installs an after market clutch. Never said anything about voiding the warranty. Transmission is missing in third gear. They charge 640 dollars to "troubleshoot" the problem they created. Then they want 5300 dollars to repair the car. BTW the parts were 400 dollars so they wanted 4900 dollars for labor with technicians who have had no formal training unlike their ads say. Never ever buy a car from there. More

Always Great Service!!!!! Our service advisor, Will Smith, always tells us "don't worry we'll take care of you" and true to his word he always does. Recently I called to see Our service advisor, Will Smith, always tells us "don't worry we'll take care of you" and true to his word he always does. Recently I called to see if they could squeeze me in at the last minute to get an oil change because I was do for one and needed to make a road trip the next day. Without hesitation Will told me to come in and they would "take care of me" :-) . They gave me a full service oil change and I was in and out much sooner than expected. We truly appreciate the personal care and reliable service we receive at Parks! More