Parks Ford of Wesley Chapel - Service Center

Wonderful service department! I recently had a need to have my 2015 F-350 Dually in for service. Michael Abati was the Service Advisor who helped me with all the details pertaining I recently had a need to have my 2015 F-350 Dually in for service. Michael Abati was the Service Advisor who helped me with all the details pertaining to my repairs. He was very professional and courteous. He kept me up to date on the progress of the service and was accurate on the cost he quoted. I've used this dealership and service department before on my previous truck purchase and service needs. I highly recommend them! And a special thanks to Michael, the service team who takes care of all the work, Max who stayed late to drive me home when I dropped my truck off, and also to Will Smith, Service Advisor, who took care of the final details when I picked up my truck. More

Rear Differential Repair I had been experiencing a whirring noise from the rear of my vehicle for a while, and just wasn't able to associate the sound with the problem. As soo I had been experiencing a whirring noise from the rear of my vehicle for a while, and just wasn't able to associate the sound with the problem. As soon as I was able to pinpoint it with the help of another person, I knew that I had to get it into a dealership asap. I called Will Smith late in the day, and he was able to schedule me into Parks Ford first thing in the morning, with assurance of a rental that I could use. Will is great, and every time I call him the appointments are always rapid and most convenient according to my schedule. Even while my truck is at the dealership, the updates and communication are always excellent. Will is definitely my go-to guy, and he's always ready to help. I just got my Raptor back today after a couple days, and the absence of the noise is amazing. Although I've never met the Ford technicians, they definitely deserve recognition. Rear end differential repair can often be difficult and complex, and I thank them for their rapid diagnosis and repair. They definitely take care of my truck every time I'm there. I've developed a genuine relationship with Parks Ford, and even though I recently moved and travel there from Lakeland, the comfort and trust I feel is worth the 13 mpg of my Ford Raptor. More

Quality Service Parks Service is always very professional. They provide clear and concise information, and are willing to work towards a customer's goals and needs. Parks Service is always very professional. They provide clear and concise information, and are willing to work towards a customer's goals and needs. Will Smith is very personable and knowledgeable. More

Safety Recall Service & Protection Plan Analysis Will Smith (Not the Actor) did an excellent job serving my needs. He was professional, prompted and extremely helpful. If he couldn't answer/address Will Smith (Not the Actor) did an excellent job serving my needs. He was professional, prompted and extremely helpful. If he couldn't answer/address my needs himself, he found or told me he would find someone who could ... then made it happen. I look forward to being service by Will in the future. In addition, and though I didn't have an appointment, Carlos Rodriquez rearranged his workload to answer all my questions, and even run some proposals, about extended warranty plans for my recently purchased CPO Fusion. Both gentlemen meet/exceeded my expectations for services and represented Parks Ford of Wesley Chapel extremely well. Sincerely, COL(R) Pete Quinn More

Great customer service I recently came for an oil change and noticed a day later oil on the ground. Returned to the dealer and spoke with Will Smith. They fixed the problem I recently came for an oil change and noticed a day later oil on the ground. Returned to the dealer and spoke with Will Smith. They fixed the problem at no charge. Great customer service from the service department. More

Service Dept I have dealt with Will Smith numerous times for service on my vehicles. Each time he has exceeded my expectations and provided excellent customer ser I have dealt with Will Smith numerous times for service on my vehicles. Each time he has exceeded my expectations and provided excellent customer service. He made me feel confident that the issue would be resolved and he delivered. He is professional and a pleasant person to deal with. Thank you Will for being such a big help each time I have brought my vehicles in. More

dealership feedback Hi My Name is Maryann and im thankful for the help of Will Smith Very helpful and thankful for helping me figure out what was wrong with the car engi Hi My Name is Maryann and im thankful for the help of Will Smith Very helpful and thankful for helping me figure out what was wrong with the car engine light. More

Air bag recall I recently purchased a 2013 Ford Escape and chose Parks Ford to work on the vehicle. I received an air bag recall letter stipulating that the vehicle I recently purchased a 2013 Ford Escape and chose Parks Ford to work on the vehicle. I received an air bag recall letter stipulating that the vehicle needed to go back to the dealer. On the first appointment the internet at the dealership was down, so they could not download the necessary data. On the second appointment, the necessary data was downloaded and I was told everything was fine. Several days later, the air bag light came on. I had the vehicle at the dealership 4 times before Will Smith told me he would order the recalled part for the vehicle. I had spoken to a variety of Parks Ford personnel and had been promised calls back, which never came. Will Smith called a week after the last appointment and advised that the part had arrived and I made an appointment to bring the vehicle in on 7/11/15. I dropped the vehicle off and Will said it would be about 2 1/2 hours before the vehicle was ready. He was pretty much right on the money with his time estimate and I received a call stating the vehicle was ready to be picked up. My opinion of the dealership up to this time was not a good one, however; Will Smith has changed my mind. He handled himself very professionally and actually carried through with the promises that he had made. I was ready to seek another dealer for my service needs and probably would gave had it not been for Will Smith. Thanks Will for resolving a problem that had existed for the past 10 months. More

The Happy Voices, Faces and Service Happy Voices? YES! CAll and speak to Donna for a bit. She is so pleasant her voice smiles through the phone and she is eager to do whatever she can Happy Voices? YES! CAll and speak to Donna for a bit. She is so pleasant her voice smiles through the phone and she is eager to do whatever she can for a customer. Donna is inviting and welcoming in every way. Glad I met her face to face and she was just as pleasant and smiling! Then came Will. God bless him as he did his homework! Will is in service dept. As I opened the door to go in, Will popped out to me and welcomed me by name accompanied by a smile! A+ Will! He also was very good to follow through on my vehicle as it was being serviced and update me with facts. Now, I have to add Ellis! Ellis is the Parts and Service Director. Normally at that position in the company a director might be like the Great and Powerful Oz hiding behind the curtain but not Ellis! He runs an open door shop and was very happy to speak with me several times. The customer is his priority as well as his staff. For everyone I met there to be so pleasant and happy, I know it flows from the top down. I also want to give kudos that your sales people can take turns in this heat to not be outside all day. That shows how your company respects those working for you. Ellis, thank you for everything and for a fantastic group of service men and women. While I was in the waiting room, Donna offered snack and drinks to me which was very nice and appreciated. She was willing to do anything for the customers. THEN, there is Jamil!! As I was heading out to my car, Jamil came to open the door for me, take my keys and bag and help me to my vehicle, opened the door for me and I was very impressed with his politeness. Jamil, never lose that quality because it is a gem for men to have now adays. What woman or customer would not appreciate your smile and polite ways. Thank you. Oh, this dealership washed the outside of my car after service was complete! I'd say that's a lot to be thankful for today. One of my personal sayings is that it is nice to be nice. It is certainly nice at this dealership. God bless all of you there and thank you so very much for your kindness. blessings... OH! Paul Stokes! Paul is in the finance dept and was willing to take time out of his day to help me do research after I purchased my vehicle from another owner. Paul rocks and knows his busniess. PAul, thank you again so much. You are the best! More

They really take care of you! I was having a hard time finding some very special stripes for my 2014 Mustang. I had called everywhere and searched online, to no avail. I talked to I was having a hard time finding some very special stripes for my 2014 Mustang. I had called everywhere and searched online, to no avail. I talked to the service department at PFofWC and within a day Alan Sarnes and his supervisor Ellis Adams had found them. I can't stress strongly enough how friendly and knowledgeable this dealership is. I bought my car new and will not consider taking it anywhere else. My exceptional experiences with this dealership started with Brett Rumford in sales and ended with Terry Mullane personally coming down to check on my satisfaction. They care - at ALL levels. More