Parks Ford of Wesley Chapel - Service Center

Great customer service! It is always a pleasure visiting Parks Ford of Wesley Chapel. The customer service is excellent! Brittney in the service department has been a tremend It is always a pleasure visiting Parks Ford of Wesley Chapel. The customer service is excellent! Brittney in the service department has been a tremendous help! Brittney has done her best to fit me in when I need my car serviced, she also communicates with me frequently while my car is being serviced, and she does her best to make it convenient and work with my needs as a customer! Very polite and helpful! Will Smith is also always a pleasure to see on my visits in. Will always greets me and makes sure everything I need is taken care of. I would definitely recommend visiting this location! Thanks again to everyone who has helped assist me! -Ashley More

Great service from Brittany! We always have a great service experience from Parks Ford. Brittany, our service advisor, always provides timely updates and keeps us "in the know" a We always have a great service experience from Parks Ford. Brittany, our service advisor, always provides timely updates and keeps us "in the know" about our service appointment results. Excellent Experience! More

Customer Satisfaction I was in your dealership yesterday, 9-21-16 & Brett Rumford, the Service Advisor helped me. He was very efficient, personable & got my car taken care I was in your dealership yesterday, 9-21-16 & Brett Rumford, the Service Advisor helped me. He was very efficient, personable & got my car taken care of in a really timely manner. He is really an asset to your dealership & I look forward to having him possibly help me in the future. We will be coming to only your dealership from here on out. Please thank him for me. Mrs. George Seabold More

Great Service Thank you Brittney I know that people are quick to point out the negative experience they may encounter with a service provider. It is as important to take the time to p I know that people are quick to point out the negative experience they may encounter with a service provider. It is as important to take the time to point out the positive experience we encounter as well. The service department’s staff at Ford of Wesley Chapel is great. Especially Brittney Walker, She is consistent in insuring that my concerns are addressed. Brittney insured that I have a car to drive while my SUV was in their care. The work was done with the utmost professionalism and accuracy. Despite the fact that Brittney had a customer that day that “would build characters” Brittney was professional and calm under pressure. Brittney kept me informed on the progress of the service. Thank you Brittney for making this an easy experience for me and my family. I would strongly recommend Ford of Wesley Chapel and the service department especially Brittney to everyone. Thank you More

Service I went to Parks Ford for them to install a part on my Ford Explorer. Will Smith was my representative and he was very friendly, efficient and answered I went to Parks Ford for them to install a part on my Ford Explorer. Will Smith was my representative and he was very friendly, efficient and answered all my questions. The part that was originally ordered for my vehicle was the incorrect part. Will was able to expedite obtaining the right part. I was on a very tight schedule and he made sure the part was installed in the time that I was told. He explained to me what happened and honored the labor service hours as promised. I appreciate Will's helpfulness and his great customer service. More

Quick and Fast Service I visited Parks Ford last week for my 1st oil change on the 2016 Escape I had purchased there back in February. Brett Rumford was my service advisor I visited Parks Ford last week for my 1st oil change on the 2016 Escape I had purchased there back in February. Brett Rumford was my service advisor and he did a great job to have my vehicle in and out very quickly! I will definitely return to Parks Ford for future services. More

Great service . Friendly ,curtious helpfull , most of all Professional . I'm new from Ohio , had a truly great experience there . I found a dealer that will get all Friendly ,curtious helpfull , most of all Professional . I'm new from Ohio , had a truly great experience there . I found a dealer that will get all my needed work . I own three cars ,always change oil etc. their my dealer now ! More

Superb service to vintage 1986 XLT Stranded north of Tampa due to age related failure of cooling system, Kevin OConnel (mechanic) and Will Smith (service advisor) took great care of me Stranded north of Tampa due to age related failure of cooling system, Kevin OConnel (mechanic) and Will Smith (service advisor) took great care of me and my truck...Kevin explained fully all of his actions PRIOR to taking them making sure I had all the info I needed to make informed decisions. Will expedited parts and worked with me even shuttling me to hotel and anywhere else I needed to go...a GREAT TEAM EFFORT! More

The best experience I've ever had at a dealership. For the past 15 years, I have had nothing but great service and service reps at Parks Ford. I bought my last two vehicles at Parks Ford and was very p For the past 15 years, I have had nothing but great service and service reps at Parks Ford. I bought my last two vehicles at Parks Ford and was very pleased with them. I have never thought about looking elsewhere. Everyone at Parks Ford, including the sales associates have been wonderful to deal with. I had originally made an appointment for service on my 2012 Fusion, but the day before, I received a call from Jay Acevado about possibly buying my Fusion back, so I made an appointment with him for the same day as my service to discuss the offer. Needless to say, I ended up buying a brand new 2016 Fusion from Jay. Jay was awesome. He showed me everything about it, and all the safety features the new Fusion has. He also had me test the safety features, so I would be comfortable with them. I love him! I don't think I could have dealt with anyone better. More