Parks Ford of Wesley Chapel - Service Center

Honesty, Integrity, Customer Centricity I towed my 2008 Ford F250 into the service department thinking that I had a fuel leak. I use the service dept often for routine maintenance, so when I towed my 2008 Ford F250 into the service department thinking that I had a fuel leak. I use the service dept often for routine maintenance, so when service advisor Michael Abati recognized my truck pull in on a flatbed, he immediately called my cell phone. He then quickly came out to greet me and to find out what was wrong. I told him that on the way to work, the fuel indictator dash light seemed to suggest that I was losing fuel fast. After parking at work, I noticed a frequent drip behind the right front wheel onto the front axle so I assumed I had a fuel leak based on the fuel indicator. At this point, it would have been very easy for the service dept to have convinced me that I had a serious problem and to pay for needless repairs. Michael quickly got me in and out, then the technician called me to clarify my issue. After roadtesting my truck and completing a thorough inspection, the tech told me I did not have a fuel leak and was simply seeing normal air conditioning condensation drip. Kudos to Michal Abati and the tech for their honesty, integrity, and customer service! More

service We was at the dealership on February 23rd. We are from Michigan. We worked with Robert,Casey. They did a great job. Casey found my problem with the bl We was at the dealership on February 23rd. We are from Michigan. We worked with Robert,Casey. They did a great job. Casey found my problem with the blue tooth in my truck and did a software upgrade on the truck. We were at about 6 other ford dealerships and they could not fix it. Great job for Robert and Casey. If we ever have any problems with my truck while in Florida i will come back for service. Thank You! Bobndee More

The service staff is not friendly I just moved in Florida from another state and the DMV requires me to do a VIN verification (just to verify how many odometers I have driven). I gave I just moved in Florida from another state and the DMV requires me to do a VIN verification (just to verify how many odometers I have driven). I gave them the form to ask them about that. The service person first said they can only do a car registration if I buy a car from them. When I try to explain to them all I need to do is an odometer verification, they suddenly turned mad and yelled to me they are having a tough day. That really scared me and even made me cry. I will no longer do service here any more... T_T More

Amazeballs Mike was extremely knowledgeable and had me in and out of the service department so quick because he knew I needed to be at work! Mike was extremely knowledgeable and had me in and out of the service department so quick because he knew I needed to be at work! More

Unprofessional, Dishonest, Greedy, Incompetent & Unethical! The transmission in my Lincoln Navigator was replaced 7 Months ago by a Lincoln/Ford Dealer in St. Joe, Missouri at a cost of nearly $4,000. It is s The transmission in my Lincoln Navigator was replaced 7 Months ago by a Lincoln/Ford Dealer in St. Joe, Missouri at a cost of nearly $4,000. It is supposed to have a warranty since Ford did the repairs. Sometimes the engine has to get to 4,500 RPM's before it shifts to 2nd gear with a huge jerk. My Lincoln Navigator sat in the Park's Ford service dept for a week. I had to rent a car to drive while they fixed mine. After a week they said they could find nothing wrong with the transmission and did not want to give it back. The expected me to pay their $140 tow bill. I did not ask them to tow my car. I Dropped it off at Gator Ford and Gator had it to towed to Park's. Alan Sarne of the Park's Ford service dept lied to me several times. He was rude and unprofessional. Ellis Adams, Service Manager was of no assistance. He has not returned my email message. I had to make a special trip to the dealership to re-explain the problem. I asked if they had hooked up the code computer to see what error codes were coming up. They said they didn't know the check engine light was on. When they hooked up the laptop, their laptop would not work. They claimed my clutch fan was the problem. It is only 1 1/2 years old. They claimed it was locked. I lifted the hood and it spins and was not locked. They offered to change the clutch fan for $740. A clutch fan costs $54 and takes about 30 minutes to change. One of my fan blades were broken. I took a photo. Every one who looks at the photo agreed that the broken fanblade looks fresh. Hmmn?! My Lincoln Navigator still has the same transmission problems it had before they had a week to repair it. I will be making my own YouTube review of Park's Ford in the next several days. The kind of poor service and professionalism they have displayed deserves to be past on to the world. Eventually I will find a Ford Dealer that will honor my warranty. My transmission will be fixed it is just a crying shame they have to put a once happy customer through all of this aggravation. Lloyd Cole Reply to the Dealership reply: The air intake mentioned has been repaired. They said the "cooling fans not turning on"... Well, first they said the cooling fan (singular, not plural) was locked up. Now they are saying I have cooling fans (plural). This is another example of their incompetence and willingness to create a false diagnosis by means of dishonesty. Oh, by the way my Lincoln Navigator has a cooling fan, not fans. The towing bill was their bill not mine. I didn't ask them to tow my car 30 minutes away from Gator Ford. Their diagnosis was a quick look to try and find other reasons to make a quick buck instead of actually diagnosis the problem with the transmission. Ask any mechanic if a fan clutch would cause the transmission to not shift into 2nd gear until the engine reaches 4,500 RPM's. Only a Park's Ford Service Rep would invent such a fantasy and since most people don't know much about auto mechanics they can sell a lie like this to lots of folks. It has been said, actions speak louder than words. What Park's Ford says with their actions is this...We know your transmission is under warranty, but we are going to deceptively and creatively extort an additional $1,000 from you by being willfully blind to your transmission that jerks when it changes gears. Their reply itself condemns them and illustrates their greed and dishonesty. Their actions say this.... when you pay us $740 for a radiator clutch fan, pay $140 for OUR towing bill for having your car taken to our dealership, pay us another $100, plus tax on all this then we will notice that your transmission is jerking when changing gears. First you must grease our palms with $1,000. Then and only then will we acknowledge that it is not normal for your engine to reach 4,500 RPM's before shifting to 2nd gear. If you want to see for yourself my transmission not shifting to 2nd until reaching 4,500 RPM's take a look at the video I have posted on Youtube. You can find it unmade r this title "Parks Ford Wesley Chapel Review", it has been uploaded by me, Lloyd Cole Judge for yourself! All I have wanted was my transmission to work properly and to receive the warranty services for which I have paid. All they want is money, money, money. Old time honesty and ethics cannot be found at Park's Ford in Wesley Chapel! Thanks to YouTube, local news stations and social media I plan on making sure 10's of thousands of people in the Tampa Bay area know about them. Now a word regarding dealerreview.com - I will be checking to see if you post my review on your website. I will take a screen shot of this and if you choose to not post my review, then I will let it be known on the Internet that your site is in the hip pocket of the dealers. Thanks for posting! More

Service Department - Alan Sarne If you look up Customer Service in the dictionary, Alan Sarne's picture should be there. We are long time customers of this dealership and have worke If you look up Customer Service in the dictionary, Alan Sarne's picture should be there. We are long time customers of this dealership and have worked with Alan in the Service Department for our last several vehicles. Could not be happier with the way our business is handled by Alan. He is the main reason we come back to this dealership when it is time to replace a vehicle. More

excellent service It was nice to be treated with such great respect By service people BOTH of then treated us great thank u Alan and Michael Cross. It was nice to be treated with such great respect By service people BOTH of then treated us great thank u Alan and Michael Cross. More

Service of my Lincoln MKZ I moved down from Illinois and needed my Lincoln MKZ serviced. Needed more work than I expected. However; Will was great explaining everything to me I moved down from Illinois and needed my Lincoln MKZ serviced. Needed more work than I expected. However; Will was great explaining everything to me. Went ahead and had the car detailed also. They did a great job. Will be taking my 1996 Ford F150 there soon to be serviced. Very pleased with the work done and the detailed explanations. More

Went in for service left with a new car! I had taken my focus in for service because my passenger side window motor went out leaving the window down after an exhausting morning of errands wit I had taken my focus in for service because my passenger side window motor went out leaving the window down after an exhausting morning of errands with my 2yr old son. I dealt with Mike at the service desk first who was sympathetic to my emergency even though it was Saturday at 1 o'clock and the service dept was slammed he had Diagnostic done very quickly. However while I was waiting I decided to walk around and look at se cars to occupy my son. I starting thinking about trading in my focus for something new since the warranty was up and I was afraid paying for repairs would be a sign of things to come. I thought the deal wouldn't be possible since I still owed a substantial amount on it. I met David and he assured me that we could make a deal. So we did. I traded my car in and drove off with a low milage certified ore owned with a killer warranty and more importantly NO money out of pocket. My payments are virtually the same also. David made sure I was choosing a car that I would be happy with and that it was the right choice for my family. All of this was done while I had my toddler. The entire team was very patient and understanding. This dealership cares about Its customers. This is the second car I've purchased from parks because the service and staff are just amazing. The cars are pretty sweet also. More