Parks Ford of Wesley Chapel - Service Center

dealership feedback Hi My Name is Maryann and im thankful for the help of Will Smith Very helpful and thankful for helping me figure out what was wrong with the car engi Hi My Name is Maryann and im thankful for the help of Will Smith Very helpful and thankful for helping me figure out what was wrong with the car engine light. More

Air bag recall I recently purchased a 2013 Ford Escape and chose Parks Ford to work on the vehicle. I received an air bag recall letter stipulating that the vehicle I recently purchased a 2013 Ford Escape and chose Parks Ford to work on the vehicle. I received an air bag recall letter stipulating that the vehicle needed to go back to the dealer. On the first appointment the internet at the dealership was down, so they could not download the necessary data. On the second appointment, the necessary data was downloaded and I was told everything was fine. Several days later, the air bag light came on. I had the vehicle at the dealership 4 times before Will Smith told me he would order the recalled part for the vehicle. I had spoken to a variety of Parks Ford personnel and had been promised calls back, which never came. Will Smith called a week after the last appointment and advised that the part had arrived and I made an appointment to bring the vehicle in on 7/11/15. I dropped the vehicle off and Will said it would be about 2 1/2 hours before the vehicle was ready. He was pretty much right on the money with his time estimate and I received a call stating the vehicle was ready to be picked up. My opinion of the dealership up to this time was not a good one, however; Will Smith has changed my mind. He handled himself very professionally and actually carried through with the promises that he had made. I was ready to seek another dealer for my service needs and probably would gave had it not been for Will Smith. Thanks Will for resolving a problem that had existed for the past 10 months. More

The Happy Voices, Faces and Service Happy Voices? YES! CAll and speak to Donna for a bit. She is so pleasant her voice smiles through the phone and she is eager to do whatever she can Happy Voices? YES! CAll and speak to Donna for a bit. She is so pleasant her voice smiles through the phone and she is eager to do whatever she can for a customer. Donna is inviting and welcoming in every way. Glad I met her face to face and she was just as pleasant and smiling! Then came Will. God bless him as he did his homework! Will is in service dept. As I opened the door to go in, Will popped out to me and welcomed me by name accompanied by a smile! A+ Will! He also was very good to follow through on my vehicle as it was being serviced and update me with facts. Now, I have to add Ellis! Ellis is the Parts and Service Director. Normally at that position in the company a director might be like the Great and Powerful Oz hiding behind the curtain but not Ellis! He runs an open door shop and was very happy to speak with me several times. The customer is his priority as well as his staff. For everyone I met there to be so pleasant and happy, I know it flows from the top down. I also want to give kudos that your sales people can take turns in this heat to not be outside all day. That shows how your company respects those working for you. Ellis, thank you for everything and for a fantastic group of service men and women. While I was in the waiting room, Donna offered snack and drinks to me which was very nice and appreciated. She was willing to do anything for the customers. THEN, there is Jamil!! As I was heading out to my car, Jamil came to open the door for me, take my keys and bag and help me to my vehicle, opened the door for me and I was very impressed with his politeness. Jamil, never lose that quality because it is a gem for men to have now adays. What woman or customer would not appreciate your smile and polite ways. Thank you. Oh, this dealership washed the outside of my car after service was complete! I'd say that's a lot to be thankful for today. One of my personal sayings is that it is nice to be nice. It is certainly nice at this dealership. God bless all of you there and thank you so very much for your kindness. blessings... OH! Paul Stokes! Paul is in the finance dept and was willing to take time out of his day to help me do research after I purchased my vehicle from another owner. Paul rocks and knows his busniess. PAul, thank you again so much. You are the best! More

They really take care of you! I was having a hard time finding some very special stripes for my 2014 Mustang. I had called everywhere and searched online, to no avail. I talked to I was having a hard time finding some very special stripes for my 2014 Mustang. I had called everywhere and searched online, to no avail. I talked to the service department at PFofWC and within a day Alan Sarnes and his supervisor Ellis Adams had found them. I can't stress strongly enough how friendly and knowledgeable this dealership is. I bought my car new and will not consider taking it anywhere else. My exceptional experiences with this dealership started with Brett Rumford in sales and ended with Terry Mullane personally coming down to check on my satisfaction. They care - at ALL levels. More

Incredible Service Director, easy to work with I had my F150 in for service at Park Ford and each any every time I had brought it in Ellis Adams the Service Director was more than accommodating in I had my F150 in for service at Park Ford and each any every time I had brought it in Ellis Adams the Service Director was more than accommodating in listening to my needs/wants and taking care of each and everyone of them to my satisfaction. Ellis has gone above and beyond each of the times that I have had my F150 into his service department, and each any every time have been totally 100% satisfied. You don't find this sort of service/support from other dealer service departments in the area. Thanks Ellis to you and your staff, I appreciate all of your cooperation and customer service, keep up the good work. -Craig More

Ricky Rodriguez Knows How to Treat Customers I took my 2008 Ford Escape to Parks Ford in Wesley Chapel for a 100k service. Ricky Rodriguez showed me everything that needed to be done to the car, I took my 2008 Ford Escape to Parks Ford in Wesley Chapel for a 100k service. Ricky Rodriguez showed me everything that needed to be done to the car, and explained it to me in a way that I could understand. He was professional and courteous. I was very pleased with the work done and the price. Ricky went above and beyond to give me great service, as did everyone I dealt with at Parks Ford. In the future, I plan to take all my cars to Parks Ford to be serviced. More

Ellis and Joe were fantastic I had several issues with the clutch in my ford. Although ford quality isn’t great right now, the customer service is. Ellis and Joe were fantastic I had several issues with the clutch in my ford. Although ford quality isn’t great right now, the customer service is. Ellis and Joe were fantastic More

See review below re: Robert Walker Robert Walker is very efficient, very knowledgeable and a very nice person to work with. He knows the answers to all our questions and the most impor Robert Walker is very efficient, very knowledgeable and a very nice person to work with. He knows the answers to all our questions and the most important thing, he is a pleasure to do business with. When we come to the dealership for any reason, it's makes our day if we get to see him. I'm sure all employers would like their employees to be like him! Roy & Sharlene Loudermilk More

Excellent customer service This week I took my 2008 F250 to Parks Ford to change out the ant-freeze at 47,700 miles. I would like to compliment my Service Adviser, Alan Sarne, f This week I took my 2008 F250 to Parks Ford to change out the ant-freeze at 47,700 miles. I would like to compliment my Service Adviser, Alan Sarne, for providing top notch customer service, but then he has always taken very good care of me and my vehicles. I would also like to recognize the mechanic, Ryan for his good work, his patience with my questions and his people skills. He is a nice young man with a lot of knowledge and the desire to do a good job. I would be remiss if I did not mention Kacey, who works for Pinnacle. She represents Parks very well with her very positive attitude and customer service as you drive up to the service center. I would appreciate it if Parks would pass this on to her employer. So far I have purchased 3 trucks from Parks and I keep going back because of the Service Dept. More