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Parks Ford of Wesley Chapel - Service Center
Wesley Chapel, FL
474 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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474 Reviews of Parks Ford of Wesley Chapel - Service Center
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February 13, 2018
Excellent customer service!! Will Smith is AWESOME. Always very helpful when I bring my car in for oil changes etc. He is an asset to that department! A++ Will Smith is AWESOME. Always very helpful when I bring my car in for oil changes etc. He is an asset to that department! A++ More
by openup1
Employees Worked With
Will Smith
February 02, 2018
Great Service Will, is very professional and does everything possible to keep customers informed of the status of their service and get me on the way home as soon Will, is very professional and does everything possible to keep customers informed of the status of their service and get me on the way home as soon as possible. More
by James Throckmartin
Employees Worked With
Will Smith
January 09, 2018
Brett Rumford Service Advisor No b.s. at this service department. Everyone and especially Brett Rumford is honest, forthright, definitive, and helpful. No sense going anywhere else No b.s. at this service department. Everyone and especially Brett Rumford is honest, forthright, definitive, and helpful. No sense going anywhere else when you'll get the truth the first time. Thanks Brett for giving me faith in Parks Ford. More
by THOMAS DAMICO
Employees Worked With
Brett Rumford, Greg Longley
December 17, 2017
Excellent Customer Service I brought my 2017 Ford Edge in for a scheduled maintenance check. Brett Rumford was extremely knowledgeable and he answered all my questions to my sat I brought my 2017 Ford Edge in for a scheduled maintenance check. Brett Rumford was extremely knowledgeable and he answered all my questions to my satisfaction. He was friendly and professional. My SUV was serviced in less time than I was told; needless to say, I was pleased! More
by Ezell Yvonne
Employees Worked With
Brett Rumford
November 15, 2017
Outstanding Team This team is the GOLD Standard for service. Trustworthy, courteous, personable and willing to go the extra mile for the customers. The prices are rea This team is the GOLD Standard for service. Trustworthy, courteous, personable and willing to go the extra mile for the customers. The prices are reasonable. The parts prices beat the local after market stores and with better warranties. Positive attitudes are a reflection of the entire organization and that is a major reason why I use Parks Ford of Wesley Chapel. Thanks Joe, Jeff, Dr., and TJ. Terry you must be proud of your TEAM. More
by William Wadsworth
Employees Worked With
Other Employees :
T.J. Crowe-Customer Relations and the Courtesy Drivers , Joe Bolin, David Rodriguez
October 10, 2017
Great Service! Brett was my service advisor for my oil change appointment this past weekend. The service was great and Brett was extremely helpful and friendly! I Brett was my service advisor for my oil change appointment this past weekend. The service was great and Brett was extremely helpful and friendly! I will definitely be returning to Parks Ford for future service. More
by ChristineC
Employees Worked With
Brett Rumford
July 17, 2017
Do not stand by certified pre-owned vehicles I recently purchased a used ford fusion from parks and made an appointment for my 1st complimentary oil change. My check engine light had come on abo I recently purchased a used ford fusion from parks and made an appointment for my 1st complimentary oil change. My check engine light had come on about a week after purchasing the vehicle which I figured I would have them look at during the oil change. The person who took my reservation failed to put in the notes that I also wanted to have the check engine light looked at. So when I got to the dealer I was informed they could not look at the check engine issue since it would take too long. I was also informed I would have to pay $100 and possibly more depending on parts and labor. I thought the 172 point inspection would have diagnosed a sensor issue and the 12 month/12,000 mile warranty would cover such issue. Not at all. They were happy to schedule another appointment for me to come in which I live 45 minutes away but of course I would have to pay when I feel this issue should have been covered or diagnosed during the inspection. The service department was not very apologetic for not having my service appointment correct to begin with and did not seem to care at all about the check engine light from the vehicle I purchased from their dealership. I will not go back to Parks Ford for any type of service issue in the future. Very disappointed at the way the my first visit to the service center went. More
by Rick S
Employees Worked With
Brett Rumford
July 16, 2017
Best service department This dealership is awesome. From sales to service, always honest and friendly. This was a service visit and they had us in and out within just a few h This dealership is awesome. From sales to service, always honest and friendly. This was a service visit and they had us in and out within just a few hours. Will Smith made sure that not only did they change oil and check diagnostics but also delivered a very clean car when we picked it up! Our salesman Robert Vido even came over to check on us as well. Top notch dealership. More
by Donna Lynn Kestranek
Employees Worked With
Robert Vido, Will Smith
June 11, 2017
Excellent Service Experience with Will Smith Once again Will Smith has gone above & beyond to meet my service expectations His dedication to providing excellent service each & every time I brin Once again Will Smith has gone above & beyond to meet my service expectations His dedication to providing excellent service each & every time I bring my vehicle in ensures my loyalty. Great Job Will! More
by C Chermak
Employees Worked With
Will Smith
May 26, 2017
Disappointed I purchased my vehicle from this dealership back in August of 2016 and had a wonderful experience. However, now that my vehicle has a recall due to an I purchased my vehicle from this dealership back in August of 2016 and had a wonderful experience. However, now that my vehicle has a recall due to an issue with the seat belts, I'm surprised at the lack of service and inconvenience. I work crazy hours 7-days a week and use my vehicle to visit clients 30-40 miles away. It baffles me that the dealership is not approving loaner cars while my car is being serviced. I contacted the service/maintenance director via email to see if there was any way that this can be changed. While he did offer some accommodations ($36 a day for a rental, local shuttle or "less than 2 hour service" on my vehicle) I simply don't have the time to wait two hours for this service. I could get a call in to work/see a client at any moment. I also don't believe I should have to pay for a rental for a recall service. I am just disappointed with this service at the moment, mainly because I thought highly of dealership because I really did have a great experience purchasing my vehicle. More
by MattW
Employees Worked With
