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Parks Ford of Wesley Chapel - Service Center
Wesley Chapel, FL
419 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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419 Reviews of Parks Ford of Wesley Chapel - Service Center
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December 30, 2015
Don't do it! Scheduled service. After the FIRST full day and $1400 in services, no improvement in the F150's running ability. Merry Christmas. Rescheduled service Scheduled service. After the FIRST full day and $1400 in services, no improvement in the F150's running ability. Merry Christmas. Rescheduled service for ANOTHER full day with a different diagnosis ( after I probed numerous times and 7 hours of waiting). Decided not to take advantage of the suggested repair and my research tells me that the catalytic converter was still under warranty and SHOULD have been replaced at this service center. LIVID.... Happy New Year to you too. More
by Thanks but no thanks
Employees Worked With
This just happens to be the person at the counter, someone else is making the diagnoses and recommendations., Alan Sarne
December 16, 2015
Extreemly excelent service in the service department Allen Sarne provided Superior customer service. His knowledge of Ford and Ford products continuously prove to be an asset for ford customers. Mr Sarne Allen Sarne provided Superior customer service. His knowledge of Ford and Ford products continuously prove to be an asset for ford customers. Mr Sarne is definitely an asset to Parks Ford More
by rdr
Employees Worked With
Alan Sarne
November 19, 2015
Great Dealership to do business with I have been taking my Ford F150 here for service for years. I deal with Will Smith who knows me and always treats me well. His attention to detail a I have been taking my Ford F150 here for service for years. I deal with Will Smith who knows me and always treats me well. His attention to detail and communication are always Top Rate! Today while waiting for my oil change, I was checking out a new Truck on their lot. I was greeted by salesman Dorian Sinclair who was happy to show me the Truck he had the keys, started it up and gave me an overall narrative of new features my truck does not have. He also showed me a video about the new trailer back up feature they have come out with for backing a trailer. Dorian was friendly, knowledgeable and informative. Reinforcing the positive feeling I have about the dealership. Don Wenner More
by DWTampa
Employees Worked With
Will Smith, Dorian Sinclair
November 14, 2015
Another awsome experience Met with Ricky in service and Donna+Gus in parts. They were cheerful, quick to react and solved my problems including very quickly finding the right p Met with Ricky in service and Donna+Gus in parts. They were cheerful, quick to react and solved my problems including very quickly finding the right person(s) to answer any question that they didn't know the answer to. ' More
by sonny
Employees Worked With
November 10, 2015
Rip Off Central, Who's Writing These Reviews? In my opinion somebody is posting all these good reviews and never dealt with this dealership. Trust me, if you do get stuck going there keep one eye In my opinion somebody is posting all these good reviews and never dealt with this dealership. Trust me, if you do get stuck going there keep one eye on your wallet at all times. Their nicely dressed, smooth talking people are nothing more than your typical "used car" people looking to fleece you. Get this one, they put a new clutch in my car under warranty. Transmission fails, but the warranty won't cover it because it's an after market clutch they installed. They disassemble the transmission to find out the problem then want $5,300 to replace it. BTW I bought the tranny for $600.00 and put it in myself. I guess they wanted $4,700 for the ten hours of labor it took me to do it. Also, they charged me over $600.00 to tear the car apart. It ran when I brought it in and I had to have it towed out. Thanks Parks Ford for making me realize why I bought my one and only Ford and will go back to General Motors who understand what customer service really means. More
by AFoskey
Employees Worked With
November 08, 2015
Window Rain Guards I needed a minor window issue fixed. Mr. Will Smith advised I would have a long wait without an appointment, he helped me select a time and day that f I needed a minor window issue fixed. Mr. Will Smith advised I would have a long wait without an appointment, he helped me select a time and day that fit my schedule. I returned the following day, my window issue was fixed and I am a very happy Ford owner. Mr. Smith is an asset to your company. More
by Jam88
Employees Worked With
Will Smith
November 02, 2015
Great service, best in town. The knowledge and the courtesy of this individual is unparalleled to any other in the whole area and his team reflects those characteristics. Great in The knowledge and the courtesy of this individual is unparalleled to any other in the whole area and his team reflects those characteristics. Great individual. More
by bert
Employees Worked With
Will Smith
October 26, 2015
Great Customer Service! Came in recently for an oil change and tire rotation. Will Smith was couteous and very helpful. First, he took the time to update me on the maintena Came in recently for an oil change and tire rotation. Will Smith was couteous and very helpful. First, he took the time to update me on the maintenance agreement that I currently have. Secondly, there were some minor issues on the vehicle after the car was washed after being serviced. I notified Will and he immediately took care of the problem and the issue was resolved COMPLETELY! He kept a positive attitude with me and his demeanor was very calming. It is refreshing to eperience such high level of professionalism. Thanks Will Smith! More
by Warren805
Employees Worked With
Will Smith
October 23, 2015
This is how it should work! This is my new favorite Ford dealer! Alan was excellet when it came to helping me get my vehicle repaired under warranty. They were fast, friendly, an This is my new favorite Ford dealer! Alan was excellet when it came to helping me get my vehicle repaired under warranty. They were fast, friendly, and thurough! I have every confidence that when I leave my vehicle will be good as new, and that if for some reason it's not, they'll take care of whatever may come next. Ellis has assembled a great crew. These guys don't know it but I'm a customer service consultant by trade, and is what customer service is supposed to look like! For that, they get all the stars. More
by chipsharpdotcom
October 23, 2015
Went for an Oil Change and got a wrecked Truck Took my F350 Dually in pristine condition to Parks Ford of Wesley Chapel for an oil change and sun visor replacement and ended up with a wrecked truck Took my F350 Dually in pristine condition to Parks Ford of Wesley Chapel for an oil change and sun visor replacement and ended up with a wrecked truck. Not only was I out a truck but also had to cancel some vacation plans, because I was unable to to pull my RV. The service manager offered an insulting $250.00, a not comparable rental car, and a not very heartfelt “I am Sorry.” They felt like they were doing me a favor, by fixing my truck. Stay away from Parks Ford of Wesley Chapel this was their 3rd strike with me. More
by subetcs
Employees Worked With
