Parks Ford of Wesley Chapel - Service Center

Quick and Fast Service I visited Parks Ford last week for my 1st oil change on the 2016 Escape I had purchased there back in February. Brett Rumford was my service advisor I visited Parks Ford last week for my 1st oil change on the 2016 Escape I had purchased there back in February. Brett Rumford was my service advisor and he did a great job to have my vehicle in and out very quickly! I will definitely return to Parks Ford for future services. More

Great service . Friendly ,curtious helpfull , most of all Professional . I'm new from Ohio , had a truly great experience there . I found a dealer that will get all Friendly ,curtious helpfull , most of all Professional . I'm new from Ohio , had a truly great experience there . I found a dealer that will get all my needed work . I own three cars ,always change oil etc. their my dealer now ! More

Superb service to vintage 1986 XLT Stranded north of Tampa due to age related failure of cooling system, Kevin OConnel (mechanic) and Will Smith (service advisor) took great care of me Stranded north of Tampa due to age related failure of cooling system, Kevin OConnel (mechanic) and Will Smith (service advisor) took great care of me and my truck...Kevin explained fully all of his actions PRIOR to taking them making sure I had all the info I needed to make informed decisions. Will expedited parts and worked with me even shuttling me to hotel and anywhere else I needed to go...a GREAT TEAM EFFORT! More

The best experience I've ever had at a dealership. For the past 15 years, I have had nothing but great service and service reps at Parks Ford. I bought my last two vehicles at Parks Ford and was very p For the past 15 years, I have had nothing but great service and service reps at Parks Ford. I bought my last two vehicles at Parks Ford and was very pleased with them. I have never thought about looking elsewhere. Everyone at Parks Ford, including the sales associates have been wonderful to deal with. I had originally made an appointment for service on my 2012 Fusion, but the day before, I received a call from Jay Acevado about possibly buying my Fusion back, so I made an appointment with him for the same day as my service to discuss the offer. Needless to say, I ended up buying a brand new 2016 Fusion from Jay. Jay was awesome. He showed me everything about it, and all the safety features the new Fusion has. He also had me test the safety features, so I would be comfortable with them. I love him! I don't think I could have dealt with anyone better. More

Service I recently had a service appointment with this dealership and had a great experience. Will Smith greeted me and was very attentive when I was describi I recently had a service appointment with this dealership and had a great experience. Will Smith greeted me and was very attentive when I was describing my concerns. He assured me that he would look into what I thought was an issue. He did all the diagnostic testing and even called Ford directly to make sure my car was operating properly. They even washed my car! I will only go here for service. It's worth the drive from Vero Beach. More

Best car experience ever Duber and Walter were absolutely the best. Both were outstanding in sales and service and we will shop with them on our next vehicle purchase. Carlos Duber and Walter were absolutely the best. Both were outstanding in sales and service and we will shop with them on our next vehicle purchase. Carlos in Finance went above and beyond his job also. Steve and Susan Piper More

Customer Service GREAT I took my new to me F250 in for warranty work. Will Smith was wonderful. I had to wait on the vehicle and he took it right in and did his best to ma I took my new to me F250 in for warranty work. Will Smith was wonderful. I had to wait on the vehicle and he took it right in and did his best to make sure that I was in and out as soon as possible. He made sure that I was comfortable while I waited and came to find me as soon as my truck was completed. He is always professional and polite and a great job of taking care of his customers. More

Another great experience! I was driving by and stopped without an appointment to see if I could address some minor issues. Nick was amazing and fixed my broken visor himself wi I was driving by and stopped without an appointment to see if I could address some minor issues. Nick was amazing and fixed my broken visor himself without even taking the car back. Will helped me reset my sync to trouble shoot without having to drop a bunch of $ on a possibly unnecessary software update. With this type of service for customers every time I visit, I would recommend them to anyone! More

Customer Service Extraordnaire Will Smith probably developed some sort of secret charisma that he uses to maintain complete confidence with the customers and employees by creating a Will Smith probably developed some sort of secret charisma that he uses to maintain complete confidence with the customers and employees by creating an atmosphere of calm and even relaxed feeling no matter what is happening or whatever the cost may be. Will is Customer Service Friendly and the service impeccable. How good is it you ask, well we drive from Ocala, FL to Wesley Chapel, FL rather than any other dealership closer. More