Parks Ford of Wesley Chapel - Service Center

Recall repair Spectacular service. My manager Will Smith was able to diagnose and fix the problem in less than a day. Will continue to service my car at this deale Spectacular service. My manager Will Smith was able to diagnose and fix the problem in less than a day. Will continue to service my car at this dealership More

Great guy! Brett never disappoints. He is always willing to work with you and find the best deal for your service needs. He fought hard in getting a warranty rep Brett never disappoints. He is always willing to work with you and find the best deal for your service needs. He fought hard in getting a warranty replacement steering wheel and provides the same level of service and commitment for every service needs. More

Personal Service Outstanding personal service should be what every business strives to accomplish. Joe Bolin Service Agent for Parks Ford took the time to discuss det Outstanding personal service should be what every business strives to accomplish. Joe Bolin Service Agent for Parks Ford took the time to discuss details of the proposed repairs, options and costs Attitude is hard to fake. Positive and friendly attitude seldom is found. I observed the Park Ford employees interactions with customers and they met and exceeded that standard. Joe, Danielle, Dee and others represented management very well. I will use Parks Ford service department again. More

Excellent Service Experience I have always brought my Ford Vehicles into Parks for Service. Will Smith always goes above & beyond to meet or exceed expectations and continues to I have always brought my Ford Vehicles into Parks for Service. Will Smith always goes above & beyond to meet or exceed expectations and continues to work hard to ensure his customers are ultimately satisfied with the level of service received. A shout out for Ellis Adams as well along with Dave, Randy & Casey in the shop. More

great service Took my Ford Escape in for periodic maintenance. Had the dealership do the Works package. Brett Rumford had me in and out in less than an hour. Fast c Took my Ford Escape in for periodic maintenance. Had the dealership do the Works package. Brett Rumford had me in and out in less than an hour. Fast considering the tires were rotated. Very pleasant service adviser to work with, explained everything and answered all my questions. More

Great customer service! It is always a pleasure visiting Parks Ford of Wesley Chapel. The customer service is excellent! Brittney in the service department has been a tremend It is always a pleasure visiting Parks Ford of Wesley Chapel. The customer service is excellent! Brittney in the service department has been a tremendous help! Brittney has done her best to fit me in when I need my car serviced, she also communicates with me frequently while my car is being serviced, and she does her best to make it convenient and work with my needs as a customer! Very polite and helpful! Will Smith is also always a pleasure to see on my visits in. Will always greets me and makes sure everything I need is taken care of. I would definitely recommend visiting this location! Thanks again to everyone who has helped assist me! -Ashley More

Great service from Brittany! We always have a great service experience from Parks Ford. Brittany, our service advisor, always provides timely updates and keeps us "in the know" a We always have a great service experience from Parks Ford. Brittany, our service advisor, always provides timely updates and keeps us "in the know" about our service appointment results. Excellent Experience! More

Customer Satisfaction I was in your dealership yesterday, 9-21-16 & Brett Rumford, the Service Advisor helped me. He was very efficient, personable & got my car taken care I was in your dealership yesterday, 9-21-16 & Brett Rumford, the Service Advisor helped me. He was very efficient, personable & got my car taken care of in a really timely manner. He is really an asset to your dealership & I look forward to having him possibly help me in the future. We will be coming to only your dealership from here on out. Please thank him for me. Mrs. George Seabold More

Great Service Thank you Brittney I know that people are quick to point out the negative experience they may encounter with a service provider. It is as important to take the time to p I know that people are quick to point out the negative experience they may encounter with a service provider. It is as important to take the time to point out the positive experience we encounter as well. The service department’s staff at Ford of Wesley Chapel is great. Especially Brittney Walker, She is consistent in insuring that my concerns are addressed. Brittney insured that I have a car to drive while my SUV was in their care. The work was done with the utmost professionalism and accuracy. Despite the fact that Brittney had a customer that day that “would build characters” Brittney was professional and calm under pressure. Brittney kept me informed on the progress of the service. Thank you Brittney for making this an easy experience for me and my family. I would strongly recommend Ford of Wesley Chapel and the service department especially Brittney to everyone. Thank you More

Service I went to Parks Ford for them to install a part on my Ford Explorer. Will Smith was my representative and he was very friendly, efficient and answered I went to Parks Ford for them to install a part on my Ford Explorer. Will Smith was my representative and he was very friendly, efficient and answered all my questions. The part that was originally ordered for my vehicle was the incorrect part. Will was able to expedite obtaining the right part. I was on a very tight schedule and he made sure the part was installed in the time that I was told. He explained to me what happened and honored the labor service hours as promised. I appreciate Will's helpfulness and his great customer service. More