Parks Ford of Wesley Chapel - Service Center

Buying my Ford F 150 was a wonderful experience. But that is where it ends. Please plan another dealership for the service. Simple tasks they can't do. that is where it ends. Please plan another dealership for the service. Simple tasks they can't do. More

My wife and I had a great experience buying a F150 with John Alexander with Wesley Chapel Ford. He was very polite and patient with us. John Alexander with Wesley Chapel Ford. He was very polite and patient with us. More

John and Vince we're amazing! Thanks for the hospitality!! We had a great experience and will be back when it's time for another! hospitality!! We had a great experience and will be back when it's time for another! More

I had a great experience with Parks Ford and working with John Alexander, he had great knowledge of cars and he got me into a new Ford Fusion. -Rafael John Alexander, he had great knowledge of cars and he got me into a new Ford Fusion. -Rafael More

As First time buyer at Ford with our sales consultant was overall experience, he goes with our truck description and get great deal for us. The teamwork at this concessionary is amazing, very friendly, great overall experience, he goes with our truck description and get great deal for us. The teamwork at this concessionary is amazing, very friendly, great customer service. We recommend him 💯 percent. Also Ford Dealer at Wesley Chapel. - Dacsiria More

Victor colon was very a very professional salesman. He was knowledgeable, courteous and also had great customer service. I would definitely recommend him to family and friends. was knowledgeable, courteous and also had great customer service. I would definitely recommend him to family and friends. More

Trying to Commit Fraud I had a major issue with my 2015 Ford escape with less than 100k on the clock. Well, I thought it was a major issue after taking it to Parks Ford. My I had a major issue with my 2015 Ford escape with less than 100k on the clock. Well, I thought it was a major issue after taking it to Parks Ford. My car was not running well so I took it to Parks to get diagnosed. A few days later they told me I had a blown head gasket and they would not repair it. If I wanted to fix the car I'd need a whole new engine costing about 10K (almost what the car is worth in perfect working order). I was also informed that my extended warranty had expired less than 2 weeks earlier, so I was sunk. After being told that I could trade in my escape for 4500$ and they would put me in a new car I thought I would get a second opinion from an independent Mechanic I did and 500$ later my car was running great with no issues. My second opinion looked at the paperwork and found that Parks had scoped and pulled the spark plugs on cylinders 1 4 and 6 on my 4cyl escape! How is that possible? I was also informed with pictures that it didn't look like even the dust on the top of my engine had been disturbed, indicating that the diagonals of my car had never even been done and that the only error code my car had was a misfire code. No coolant in the engine block no blow head gasket no need for a new car! So I called Ellis Adams to discuss the issues. In short, I was told that I wasn't charged enough to diagnose my car at Parks that yeah the paperwork was wrong but that the diagnoses were correct and that my car would break down again in a month and call him back then. Customer service at its best. Well, its been over a month I've called and have not been put back in contact with Mr. Adams and all I can think is they tried to fraudulently get me to trade in my car and buy a new one. I mean just saying "sorry we made a mistake let me check your car again!" or "I'll refund your 160$ diagnostic fee because it was done (or not done at all) incorrectly!" But they insisted, that I was wrong and that although they had no documentation that the diagnosis had been done it was done correctly and I needed to pay 10,000$ or trade in my car for 4500$ to have a working vehicle. Ford Regional management was worthless, Parks Ford was worthless, I even flew out to Utah to talk with the dealership I bought the car from and they were worthless. Overall that was the first new car purchase of my life I was excited to get a Ford and now I'm going Toyota. More

John A, being very knowledgeable, helpful and very professional. I will recommend John to anyone who wants to buy a car or truck. It was a great experience. I love my new F-150. professional. I will recommend John to anyone who wants to buy a car or truck. It was a great experience. I love my new F-150. More

Destin Laquerre as a service advisor was excellent Having Destin Laquerre as a service advisor makes taking care of your car a pleasure. His excellent customer service is one of the main reasons- I ha Having Destin Laquerre as a service advisor makes taking care of your car a pleasure. His excellent customer service is one of the main reasons- I have complete confidence that I am receiving the best treatment at the dealership .. More